Summary
Overview
Work History
Education
Skills
Timeline
BusinessAnalyst

Felisha SaBell

Aurora,CO

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

11
11
years of professional experience

Work History

Oncall Staffing Coordinator

Nursecore Management
04.2022 - Current
  • Acted as staff member advocate, encouraging and supporting Staffing managers to identify and resolve conflicts.
  • Covered company phones after hours as an extension of the office.
  • Problem solve with company employees and companies that we service.
  • Direct staff to fill shifts to help hit company weekly and monthly sales goals.
  • Contact facilities to get shifts needs and building a relationship To foster continued business.

Staffing Coordinator, Nursing Administration

Eating Recovery Center
04.2022 - Current
  • Collaborated with Executive Director to determine department's short and long-term hiring needs.
  • Created qualification guidelines and requirements for individual positions to identify and measure appropriate candidates against established criteria.
  • Shadowed employees to determine accurate description of duties and skills required for each position.
  • Controlled expenses through recruitment of profitable account providers and negotiation of favorable business contracts.
  • Schedule staff across 4 sites to maintain safe ratios while staying within the staffing matrix.
  • Problem solving with managers on staffing movements and shifting.
  • Auditing staff that they are meeting staffing requirements due to their job position.
  • Working on filling staffing needs when sudden openings arise in a timely manner to maintain safe ratios.
  • Keeping balance between incentives offers for shifts and the monthly budget for incentives.

Provider Engagement Manager

Quinable INC
12.2022 - 05.2023
  • Met with clients to understand needs and develop proactive solutions.
  • Collaborated with sales, delivery and service teams to manage seamless client experiences.
  • Consulted with teams on established best practices and process improvements.
  • Helped with product rollouts as subject matter expert for health tech application.
  • Built and strengthened strategic relationships with vendors, advertising agencies and leading facility partners.
  • Assisted with negotiations and sales closings.
  • Continually maintained and improved company's reputation and positive image in markets served.
  • Considered business demands and customer preferences when developing pricing structures and marketing plans.
  • Recruited and hired experienced contractors to complete projects on time and within budget requirements.
  • Mentored local personnel on best practices and protocols to maximize productivity.

Account Manager - B2B Business Development

Quinable INC
10.2021 - 12.2022
  • Built relationships with customers and community to establish long-term business growth.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Managed accounts to retain existing relationships and grow share of business.
  • Demonstrated products to show potential customers benefits and advantages and encourage purchases.
  • Maintained up-to-date knowledge of competitor products and pricing in market served.
  • Identified prospects' needs and developed appropriate responses along with suitable information on products and services.
  • Identified opportunities for growth within Colorado/West territory and collaborated with sales teams to reach sales goal.
  • Maintained up-to-date knowledge of the market place platform and performed competitor analysis.
  • Identified opportunities and cultivated new business through 300 new cold calls per week.

Staffing Coordinator

Arbor View Senior Living
06.2020 - 12.2021
  • Developed and facilitated new-hire orientations.
  • Developed guidelines, questionnaires and processes for assessing, interviewing and onboarding phases.
  • Shadowed employees to determine accurate description of duties and skills required for each position.
  • Collaborated with Director of Nursing to determine department's short and long-term hiring needs.
  • Managed employee rewards programs.
  • Assist within a CNA professional scope with residents within the facility when staffing ratios were faced with staffing challenges.
  • Maintained electronic scheduling system Dayforce for over 80 nursing department staff.
  • Ordered and maintained the outside agency staff utilized in the building during the times of staffing challenges.
  • Maintained the 24 hour staffing for 120 bed facility.
  • Advertised job opportunities through attending conferences events and posting open positions in social media platforms, Indeed job boards.
  • Completed human resource operational requirements by scheduling and assigning employees.
  • Pre-screened resumes prior to sending to corporate hiring managers for consideration.
  • Managed the staffing budget with the NHA that we were meeting staffing needs and staying within budget.
  • Worked week night and weekend Oncall with Nurse managers to ensure that staffing within the building meet staffing matrix.

Medical Records Coordinator

Agape Hospice & Palliative Care
09.2018 - 06.2020
  • Processed medical records requests from outside providers according to facility, state and federal law.
  • Kept accurate log of requests for medical information and records.
  • Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
  • Identified new methods to optimize medical records management.
  • Maintained accuracy, completeness and security for medical records and health information.
  • Used classification manuals to gain additional knowledge of disease and diagnoses processes.
  • Uploaded records to patient's individual vault.
  • Maintained and organized supply room and purchased additional new materials according to department needs.
  • Recorded patients' medical history, status, services provided and other information necessary for compliance with reporting requirements.
  • Maintained patient records in compliance with security regulations.
  • Reviewed charts and flagged incomplete or inaccurate information.
  • Uploaded physician progress notes, history and physicals into electronic medical records.
  • Created new medical records and retrieved existing medical records by gathering appropriate record folders and contents and assigning and recording new record numbers.
  • Trained 3 direct reports on department procedures and policies to maximize department productivity.
  • Oversaw 3-month project to revamp filing system and improve department productivity.

CNA and Central Supply Coordinator

Agape Hospice & Palliative Care
09.2014 - 06.2020
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Fostered excellence by example by "setting pace" and being hands on mentor to clinical staff.
  • Motivated and supervised 25 CNAs in delivering quality patient care.
  • Ordered all medical supplies and kept check on inventory levels.
  • Maintained visit schedules for 25-30 CNAs to make visits 7 days a week to clients.
  • Removed trash and straightened counters to keep supply area clean and neat.
  • Managed a monthly supply budget bases on Patient Census due to Medicare repayment. Navigating better prices for supplies through research different avenues to acquire the request supply needs.
  • Ran monthly meetings with direct managers and CNA staff. Creating the agenda and prep for materials and other meeting items.
  • Took customer and facility complaints, gathered information for the Direct manager to use and decide following measures needed to be taken to resolve the complaint.

Certified Nursing Assistant

Agape Hospice & Palliative Care
05.2012 - 06.2020
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
  • Checked patient vitals such as temperature, blood pressure and blood sugar levels.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.
  • Documented care actions by completing records and logs in medical software system.
  • Helped patients effectively manage routine bathing, grooming and other hygiene needs.
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
  • Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing.
  • Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
  • Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
  • Engaged in housekeeping tasks by replacing linens and cleaning and sanitizing patient rooms.
  • Observed or examined patients to detect symptoms that required medical attention such as bruises or open wounds.
  • Transported patients to treatment units and operating rooms by using wheelchairs, stretchers or moveable beds.
  • Kept detailed records of nursing assessments, administered treatments and medication, discharge procedures and follow-up care needs.
  • Obtained biological specimens for ordered tests and prepared for laboratory transport.

Education

No Degree - Health Management And Clinical Assistance

Metropolitan State University of Denver
Denver, CO

No Degree - Nursing

Front Range Community College
Westminster, CO

High School Diploma -

Fort Lupton High School
Fort Lupton, CO

Skills

  • Microsoft office
  • Staff Training
  • Microsoft PowerPoint
  • Customer Relations
  • Data Evaluation
  • Typing Proficiency
  • CRM Software-Monday & Clickup
  • Critical Thinking
  • Problem-Solving Ability
  • Medical Terminology Knowledge=
  • Managing Multiple Tasks
  • Computer Proficiency
  • Spreadsheets/Documents
  • High-Volume Environments
  • Efficient Data Entry
  • Customer Account Management

Timeline

Provider Engagement Manager

Quinable INC
12.2022 - 05.2023

Oncall Staffing Coordinator

Nursecore Management
04.2022 - Current

Staffing Coordinator, Nursing Administration

Eating Recovery Center
04.2022 - Current

Account Manager - B2B Business Development

Quinable INC
10.2021 - 12.2022

Staffing Coordinator

Arbor View Senior Living
06.2020 - 12.2021

Medical Records Coordinator

Agape Hospice & Palliative Care
09.2018 - 06.2020

CNA and Central Supply Coordinator

Agape Hospice & Palliative Care
09.2014 - 06.2020

Certified Nursing Assistant

Agape Hospice & Palliative Care
05.2012 - 06.2020

No Degree - Health Management And Clinical Assistance

Metropolitan State University of Denver

No Degree - Nursing

Front Range Community College

High School Diploma -

Fort Lupton High School

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Felisha SaBell