Felisha Sanders
Summary
Seeking a challenging career opportunity which would utilize academic background skills, training, and experience in a business management environment.
Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development.
Overview
9
9
years of professional experience
Work History
Restaurant Manager
Pilot Travel Centers
11.2024 - Current
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Carefully interviewed, selected, trained, and supervised staff.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Correctly calculated inventory and ordered appropriate supplies.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
Restaurant Manager
Seven Eleven
02.2023 - 10.2024
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Coordinated with catering staff to deliver food services for special events and functions.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Purchased food and cultivated strong vendor relationships.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Motivated staff to perform at peak efficiency and quality.
Restaurant Manager/ Mentor
Mapco/ Subway
01.2022 - 07.2023
- Team Building and development
- Grand opening three location
- Developing new managers
- Developing training plans
- Implementing new business strategies and developing market
- WISR
- Inventory
- Public Relations
- Reconciled cash and credit card transactions to maintain accurate records.
- Assisted in development and implementation of new menus to offer variety and options to customers.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
Senior Shift Manager
Five Guys Burgers and Fries
01.2021 - 01.2022
- Allocating budget resources
- Formulating policies
- Coordinating business operations
- Monitoring and motivating staff
- Managing operational costs
- Ensuring good customer service
- Improving administration processes
- Engaging with vendors
- Hiring and training employees
- Identifying business opportunities
- Monitoring financial activities
General Manager
Subway
01.2017 - 01.2021
- Allocating budget resources
- Formulating policies
- Coordinating business operations
- Monitoring and motivating staff
- Managing operational costs
- Ensuring good customer service
- Improving administration processes
- Engaging with vendors
- Hiring and training employees
- Identifying business opportunities
- Monitoring financial activities
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed budget implementations, employee evaluations, and contract details.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Repairs Manager
Borescope Sales and Services
01.2018 - 01.2019
- Scheduling and overseeing all maintenance-related work
- Ensuring that all maintenance operations are done in accordance with company policy and OSHA guidelines
- Forecasting, ordering, and price negotiation for spare parts inventory
- Coordinating the completion of complex repairs
- Hiring subcontractors for specialized maintenance work
Education
Bachelors of Applied Science Degree - Business Management
Daymar College
Clarksville, TN12.2017
Skills
- Microsoft Word, Excel, PowerPoint 2007/2010
- Public relations/Networking
- Team Player
- Event Planning/Executing
- Basic Office Equipment Fax/Scanners/Copier
- Communication Verbal/Written
- Organizational Skills
- Cashier/Audit Money
- Accounts Receivable/Payable
- Internet Research
- Data Entry
- Kitchen oversight
- Menu development
- Recruitment
- Restaurant operations management
- Complaint resolution
- Customer engagement
- Employee schedule management
- Regulatory compliance
- Business operations expertise
- Point of sale (POS) system operation
Timeline
Restaurant Manager
Pilot Travel Centers
11.2024 - Current
Restaurant Manager
Seven Eleven
02.2023 - 10.2024
Restaurant Manager/ Mentor
Mapco/ Subway
01.2022 - 07.2023
Senior Shift Manager
Five Guys Burgers and Fries
01.2021 - 01.2022
Repairs Manager
Borescope Sales and Services
01.2018 - 01.2019
General Manager
Subway
01.2017 - 01.2021
Bachelors of Applied Science Degree - Business Management
Daymar College
Similar Profiles
Santausha GantSantausha Gant
Merchandise Manager at Pilot Travel CentersMerchandise Manager at Pilot Travel Centers
Anthony LaneseAnthony Lanese
Senior Field Merchandiser at Pilot Travel CentersSenior Field Merchandiser at Pilot Travel Centers
Kamron GantKamron Gant
Fuel Hauler at Pilot Travel CentersFuel Hauler at Pilot Travel Centers
Tanya DeRuiterTanya DeRuiter
Lead Cashier at Pilot Travel CentersLead Cashier at Pilot Travel Centers
Valeria ZambranoValeria Zambrano
Restaurant Manager at Los Gallos Mexican RestaurantRestaurant Manager at Los Gallos Mexican Restaurant