Summary
Overview
Work History
Education
Timeline
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Felisha Southall

Leesburg

Summary

Highly efficient [Job Title] well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.

Overview

16
16
years of professional experience

Work History

Service Crew Member

Taco Bell Restaurant
06.2023 - Current
  • Enhanced customer satisfaction by providing efficient and friendly service.
  • Collaborated with team members to meet high standards of service during peak hours.
  • Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
  • Prepared food items accurately and quickly, adhering to strict food safety guidelines.
  • Maintained a clean and organized work environment for improved customer experiences.
  • Kept customers and crew areas organized.
  • Adhered to company policies and procedures consistently, contributing to a positive workplace culture.

Diamond Palace Cleaning

Owner-Operator
01.2020 - Current
  • Performed quality checks during and after every job was run to make sure project met or exceeded expectations.
  • Maintain homes for customers
  • Clean bathroom(s) liviing room kitchen ect

Cleaner

Dustbusters Cleaning Service
09.2019 - 08.2021
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
  • Removed trash, debris and other waste materials from premises.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Confirmed all cleaning tools and equipment were stored properly after use.
  • Cleaned and maintained lobbies, offices and other common areas in commercial buildings.

Shift Leader

Us Leaders Taco Bell
02.2008 - 10.2019
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.

Education

GED -

Leesburg High School
Leesburg, FL

Timeline

Service Crew Member

Taco Bell Restaurant
06.2023 - Current

Diamond Palace Cleaning

Owner-Operator
01.2020 - Current

Cleaner

Dustbusters Cleaning Service
09.2019 - 08.2021

Shift Leader

Us Leaders Taco Bell
02.2008 - 10.2019

GED -

Leesburg High School

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Felisha Southall