Summary
Overview
Work History
Education
Skills
Timeline
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Felisha Travis

Chandler,AZ

Summary

Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

2
2
years of professional experience

Work History

Office Manager

M&J Enterprises Construction Inc.
08.2022 - Current
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
  • Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Improved employee retention rates by fostering a positive work environment and providing growth opportunities through training programs.
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
  • Implemented new software tools for streamlined project management, increasing efficiency in task completion across teams.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Organized travel arrangements for executives by researching cost-effective options while accommodating individual preferences.
  • Optimized workspace usage by reorganizing floor plans according to team needs and office layout constraints.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
  • Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
  • Maintained computer and physical filing systems.
  • Created, maintained and updated filing systems for paper and electronic documents.
  • Updated reports, managed accounts, and generated reports for company database.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Coordinated special projects and managed schedules.
  • Coached new hires on company processes while managing employees to achieve maximum production.
  • Controlled finances to lower costs and keep business operating within budget.
  • Managed compliance to keep organization operating within legal and regulatory guidelines.
  • Reported to senior management on organizational performance and progress toward goals.
  • Evaluated employee records and productivity and submitted evaluation reports.
  • Delivered performance reviews, recommending additional training or advancements.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Established team priorities, maintained schedules and monitored performance.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Defined clear targets and objectives and communicated to other team members.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Launched quality assurance practices for each phase of development

Construction Manager

M&J Enterprises Construction Inc.
08.2022 - Current
  • Improved project efficiency by streamlining communication between architects, engineers, and subcontractors.
  • Reduced construction costs through diligent budget management and effective negotiation with suppliers.
  • Completed projects within time constraints by effectively managing schedules and allocating resources.
  • Increased client satisfaction by consistently delivering high-quality workmanship and addressing concerns promptly.
  • Oversaw successful completion of multiple projects simultaneously, prioritizing tasks based on urgency and importance.
  • Enhanced team performance through comprehensive training programs targeting skill development and knowledge sharing.
  • Collaborated closely with clients to ensure project objectives were met, maintaining transparent communication throughout the process.
  • Managed procurement processes for timely delivery of materials while minimizing costs, ensuring smooth project execution.
  • Coordinated permit acquisition and ensured compliance with all regulatory requirements throughout each stage of construction.
  • Monitored daily progress on-site to maintain a clear understanding of challenges faced by the team members or any required adjustments in plans or schedules.
  • Mentored junior staff members in various aspects of construction management, fostering professional growth within the team.
  • Established a reputation for excellent crisis management skills when unexpected issues arose during construction, quickly developing solutions to minimize project delays.
  • Maintained strong lines of communication with all stakeholders involved in the project, ensuring transparency and collaboration towards shared goals.
  • Identified and resolved construction issues promptly to prevent delays.
  • Communicated daily with vendors to keep project fully operational.
  • Verified completed projects met approved time, quality, and cost estimates.
  • Kept sites compliant with OSHA, state, and local regulations to prevent unnecessary risks.
  • Tracked project costs and other financial metrics to maximize profitability.
  • Obtained building and specialty permits from local jurisdictional agencies.
  • Scheduled utility service providers according to project timelines.
  • Collaborated with structural engineers to evaluate structural integrity of projects.
  • Assisted in organizing and overseeing assignments to drive operational excellence.

Education

No Degree - Nutrition

University of New Mexico
Albuquerque, NM

Skills

  • Contract Administration
  • Inventory Control
  • Operations Management
  • Team Supervision
  • Compliance Monitoring
  • Customer Service
  • Supply Management
  • Billing
  • Office Management
  • Staff Management
  • Administrative Support
  • Employee Supervision
  • Expense Reporting
  • Staff hiring
  • Data Entry
  • Workflow Optimization
  • Mail handling
  • Report Preparation
  • Account Reconciliation
  • Policy Implementation
  • Contract Negotiations
  • Documentation and control
  • Facility Management
  • Office Administration
  • Project Management
  • Clerical Support
  • Clear oral/written communication
  • Training and coaching
  • Excellent multi-tasking ability
  • Information Protection
  • Customer Relations
  • Relationship Building
  • Strategic Planning
  • Regulatory Compliance
  • Meeting planning
  • Administrative Oversight
  • Organizational Skills
  • Event Coordination
  • Documentation expertise
  • Scheduling
  • Conflict Management
  • Credit and collections
  • Scheduling Coordination
  • Technical Support
  • Travel Coordination
  • Report Writing
  • Scheduling and calendar management
  • Financial Tracking
  • Financial Reporting
  • Human Resources
  • Team Bonding
  • Document Management
  • Staff Training
  • Workflow Planning
  • Schedule Management
  • Project Planning
  • Cost Control
  • Emergency Response
  • Human Resources Management
  • Employee Development
  • Process Improvement
  • Administration and Reporting
  • Self Motivation
  • Computer Skills
  • Preventive Maintenance
  • Work Planning and Prioritization
  • Attention to Detail
  • Positive Attitude
  • MS Office
  • Performance Tracking and Evaluation
  • Managing Operations and Efficiency
  • Teamwork and Collaboration

Timeline

Office Manager

M&J Enterprises Construction Inc.
08.2022 - Current

Construction Manager

M&J Enterprises Construction Inc.
08.2022 - Current

No Degree - Nutrition

University of New Mexico

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Felisha Travis