Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Felisha Vasquez

San Antonio

Summary

Compassionate and dependable Adult Care Provider with a proven track record at En Su Casa Caregivers, enhancing patient well-being through personalized care plans and effective communication. Skilled in problem-solving and time management, I consistently foster strong relationships while ensuring safety and comfort for clients, delivering exceptional support tailored to individual needs.

Experienced with cash handling, customer service, and transaction processing in fast-paced retail settings. Utilizes strong communication skills and attention to detail to ensure customer satisfaction and operational efficiency. Track record of maintaining accuracy and resolving conflicts smoothly.

Overview

23
23
years of professional experience

Work History

Adult Care Provider

En Su Casa Caregivers
05.2010 - Current
  • Collaborated with healthcare professionals to develop comprehensive care plans for optimal patient outcomes.
  • Improved patients'' quality of life with personalized care plans addressing physical, mental, and emotional needs.
  • Proactively addressed potential issues by regularly monitoring patients'' physical and emotional states, adjusting care plans as needed to ensure optimal wellbeing.
  • Reduced caregiver stress for families by offering reliable support and assistance with daily activities.
  • Adapted care strategies to accommodate changing health conditions or preferences, remaining flexible while maintaining a consistent level of quality care.
  • Assisted with personal hygiene tasks, maintaining dignity and respect while promoting self-care abilities when possible.
  • Maintained accurate records of patient information including medical history, treatment plans, progress notes, and relevant documentation of incidents or concerns.
  • Enhanced patient well-being by providing compassionate and attentive care tailored to individual needs.
  • Coordinated transportation arrangements for medical appointments or other necessary outings, ensuring punctual arrival at destinations while minimizing stress levels during travel transitions.
  • Communicated effectively with family members regarding patient progress, concerns, or changes in care plan requirements.
  • Navigated complex ethical dilemmas with sensitivity, always prioritizing the best interests of the patient and their loved ones.
  • Supported patients in maintaining mobility through gentle exercise routines and regular movement encouragement.
  • Developed strong rapport with each patient by actively listening and responding empathetically to their unique stories and experiences.
  • Provided medication management, ensuring timely administration of prescribed medications and monitoring for potential side effects.
  • Ensured safety and comfort, performing routine checks on patients throughout the day.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Assisted with daily living activities, running errands, and household chores.
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
  • Monitored clients' overall health and well-being and noted significant changes.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.
  • Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
  • Transported clients to and from medical appointments with safety and efficiency.
  • Identified needs and coordinated plans for travel and out-of-town functions.

Automotive Detailer

GT Automotive
08.2022 - 02.2023
  • Washed, waxed, and buffed vehicle bodies for professional shine.
  • Collaborated with team members to ensure consistent quality and timely completion of tasks.
  • Exceeded performance expectations while working efficiently under pressure during peak business hours or tight deadlines.
  • Washed cars and trucks daily for auto dealership.
  • Inspected interior and exterior of vehicles for cleanliness and accurately identified imperfections outside vehicle standards.
  • Streamlined the detailing process, reducing turnaround time for customer vehicles.
  • Improved customer satisfaction by providing thorough interior and exterior detailing services.
  • Collected and disposed of trash in vehicle console spaces and under seats.
  • Maintained a clean and organized work environment for efficient detailing processes.
  • Maintained car detailing equipment and supplies in optimal condition for daily demands.
  • Vacuumed interiors of vehicles to remove dirt and debris.
  • Enhanced vehicle appearance with meticulous attention to detail and use of high-quality products.
  • Conducted thorough inspections of vehicles before and after service to guarantee client satisfaction.
  • Shined vehicle windows and windshields to remove water spots.
  • Promoted teamwork within the organization by sharing knowledge and expertise with fellow employees.
  • Maximized productivity by maintaining and organizing inventory of supplies, tools, and equipment necessary for automotive detailing tasks.
  • Completed vehicle inspections prior to service and after completion to assess damage.
  • Applied wax to vehicle exteriors and buffed to brilliant shine.
  • Ensured exceptional final results with meticulous hand washing, waxing, polishing, upholstery cleaning, vacuuming activities.
  • Eliminated potential damage to vehicles by adhering to safety protocols during all phases of the detailing process.
  • Delivered reliable service by consistently meeting appointment and project deadlines, ensuring customer satisfaction.
  • Maintained clean, tidy and safe work environment.
  • Restored luster to vehicle interiors, including upholstery and vinyl.
  • Applied protective agents, including sealants, to protect surfaces.
  • Provided exceptional customer service and addressed customer inquiries.
  • Operated buffers, steamers, hoses, vacuums and other equipment to meet service expectations.
  • Cleaned upholstery, rugs and other surfaces by using cleaning agents, applicators and cleaning devices.
  • Applied chemicals and used high-pressure wash and scrubbers to clean rims.
  • Used cleaning, protective, and restorative agents to maintain and enhance appearance of vehicles.
  • Utilized high-pressure washers to clean vehicles and equipment.
  • Followed safety guidelines for cleaning vehicles and equipment.
  • Maintained records of cleaning activities.
  • Checked quality of work by thoroughly inspecting interior and exterior for additional cleaning requirements.

Front Desk Receptionist

Ernesto Vasquez Tree Trimmers
01.2002 - 05.2010
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Collected deposits, fees, and payments.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Scheduled appointments accurately
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Completed all tasks in compliance with company policies and procedures.
  • Maintained accurate records of visitor logs for security purposes and compliance with company policies.
  • Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
  • Greeted visitors warmly, creating positive first impression of organization.
  • Provided basic technical support for front office equipment, minimizing downtime.
  • Enhanced guest experience by maintaining welcoming and organized reception area.
  • Enhanced team knowledge by sharing best practices in customer service and front desk operations during meetings.
  • Collected payments, processed transactions and updated relevant records.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Sorted, received, and distributed mail correspondence between departments and personnel.
  • Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.

Education

GED -

Milian Institute
San Antonio, TX
02-2022

Skills

  • Social interaction
  • Respectful and compassionate
  • Problem-solving
  • Time management
  • Multitasking and organization
  • Dependable and responsible
  • Verbal and written communication skills
  • Strong ethics
  • Safety awareness
  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Customer service excellence
  • Money handling
  • Professionalism and courtesy
  • Conflict resolution

Languages

Spanish
Native or Bilingual

Timeline

Automotive Detailer

GT Automotive
08.2022 - 02.2023

Adult Care Provider

En Su Casa Caregivers
05.2010 - Current

Front Desk Receptionist

Ernesto Vasquez Tree Trimmers
01.2002 - 05.2010

GED -

Milian Institute

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Felisha Vasquez