Experienced retail team member adept at picking the best quality items to meet shopper needs. Knowledgeable about substitution policies and payment procedures. Good organizational and time management abilities. Versatile team member offering over three years of experience handling tasks smoothly and efficiently. Adapts well to changing processes, programs and team requirements. Eager to contribute to growing company. Enthusiastic Personal Shopper recognized for consistent order accuracy, outstanding customer service and development of brand loyalty. Fast worker focused on delivering excellent service for in-store pick up customers and home delivery. Comfortable using technology tools such as mobile applications, scanners and GPS to complete orders. Hardworking Full Service Shopper bringing expert shopping and time management abilities. Delights customers by locating desired items quickly and consistently meeting delivery schedules. Recognized for excellent service. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Proactive and motivated [Job Title] with high-energy approach to building and optimizing business operations. Solid understanding of facets such as financial, business and personnel management. Results-driven and industrious with conscientious attention to critical details and big-picture needs.
Hi, I’m
Felisha Weaver
Deliver Driver
Deming,NM
Summary
Overview
3
years of professional experience
Work History
Instacart
Online Personal Shopper
05.2022 - Current
Job overview
- Enhanced customer satisfaction by providing personalized shopping recommendations based on individual preferences and needs.
- Streamlined order processing, accurately selecting items and ensuring timely delivery to clients.
- Acted as a liaison between customers and retailers, resolving any discrepancies or issues with orders.
- Collaborated with fellow personal shoppers to exchange insights and best practices for maximizing client satisfaction.
- Provided exceptional customer service by promptly addressing inquiries, concerns, and feedback from clients.
- Enhanced customer satisfaction by providing personalized shopping experiences tailored to individual preferences and needs.
- Enhanced customer satisfaction by efficiently fulfilling grocery orders and ensuring product quality.
- Streamlined the shopping process for improved order completion times and increased daily productivity.
- Collaborated with store staff to locate items quickly, expediting order fulfillment and delivery.
- Assisted customers with special dietary needs or preferences, thoughtfully selecting products tailored to their requirements.
- Ensured proper storage of perishable items during transportation, minimizing spoilage or damage risks.
- Conducted thorough final inspections before checkout, verifying order accuracy and completeness before payment processing.
- Employed problem-solving skills to address out-of-stock situations creatively while maintaining customer satisfaction levels.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Loaded and unloaded orders at customer's homes or locations.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
DoorDash
Delivery Driver
01.2022 - Current
Job overview
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
- Enhanced customer satisfaction by delivering orders promptly and accurately.
- Navigated efficiently through various routes for timely food deliveries.
- Increased repeat business by providing friendly and professional service to customers.
- Collaborated with restaurant staff to confirm order accuracy before delivery.
- Maintained vehicle cleanliness and functionality, ensuring a positive customer experience.
- Managed multiple deliveries simultaneously, maximizing efficiency and productivity.
- Developed strong relationships with restaurant partners to promote seamless order pickups and dropoffs.
- Utilized GPS systems effectively for accurate routing and delivery time estimates.
- Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.
- Kept delivery vehicle clean and neat to maintain company's professional reputation.
- Delivered orders to customers to drive full satisfaction.
Self-employed
Digital Entrepreneur
08.2021 - Current
Job overview
- Expanded online presence by creating and managing various social media accounts and digital marketing campaigns.
- Developed innovative e-commerce platforms for increased sales and customer engagement.
- Streamlined website design and functionality with user-friendly interfaces and engaging content.
- Optimized search engine rankings by implementing SEO strategies, resulting in higher visibility and traffic.
- Increased sales by implementing effective merchandising strategies and optimized store layouts.
- Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution.
- Managed inventory control, ensuring optimal stock levels for in-demand products and reducing excess merchandise.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked flexible hours across night, weekend and holiday shifts.
Elisa House Of Pies
Waitress Supervisor
01.2023 - 07.2023
Job overview
- Enhanced customer satisfaction by efficiently managing waitstaff schedules and ensuring optimal coverage during peak hours.
- Improved teamwork among staff members by leading regular meetings to address concerns, share best practices, and set goals.
- Streamlined the ordering process for customers by implementing a new menu layout and training staff on upselling techniques.
- Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
- Fostered a positive working environment by addressing employee conflicts promptly and fairly, promoting open communication between team members.
- Assisted in hiring and training new waitstaff, ensuring excellent service levels were maintained at all times.
- Contributed to revenue growth through effective management of guest reservations, seating arrangements, and special event bookings.
- Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
- Boosted customer retention rates with exceptional service quality, personalized interactions, and prompt resolution of complaints or concerns.
- Managed table turnover rate effectively allowing for more guests served per shift.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Collaborated with management to develop seasonal menus incorporating popular dishes based on customer feedback surveys collected after each meal service period.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Served consistent portions following recipes and control standards.
- Coordinated kitchen activities with front-of-house staff for seamless and service.
- Stayed current with industry trends and innovations to boost competitiveness and customer appeal.
- Created new recipes, outlined steps, and training staff on correct preparation.
Education
Drake College of BusinessElizabeth, NJ
Associate of Applied Science from Medical Assisting
09.2009
University Overview
- Associates Degree
- 3.4 GPA
Morse Samuel HighSan Diego, CA
High School Diploma
06.1992
University Overview
Skills
- Product Picking
- Delivery Management
- Route Planning
- Conflict resolution
- Brand awareness
- Sales experience
- Social media savvy
- Patience and empathy
- Customer service expertise
- Attention to detail
- Decision-Making
- Verifying Order Accuracy
- Upbeat and Outgoing Attitude
- Lift up to ten Pounds
Work Preference
Work Type
Contract WorkPart TimeWork Location
RemoteImportant To Me
Work-life balanceFlexible work hoursWork from home option4-day work weekStock Options / Equity / Profit SharingTimeline
Waitress Supervisor
Elisa House Of Pies
01.2023 - 07.2023
Online Personal Shopper
Instacart
05.2022 - Current
Delivery Driver
DoorDash
01.2022 - Current
Digital Entrepreneur
Self-employed
08.2021 - Current
Drake College of Business
Associate of Applied Science from Medical Assisting
Morse Samuel High
High School Diploma
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