Summary
Overview
Work History
Skills
Timeline
Generic

Felisha Witkowski

Gillette,WY

Summary

Dynamic leader with proven success at Arbuckle Lodge, driving operational strategies that enhanced employee satisfaction and loyalty. Expert in relationship building and team oversight, I excel in motivating teams and managing operations. Skilled in problem resolution and financial management, I consistently deliver results that boost profitability and foster long-term partnerships.

Overview

15
15
years of professional experience

Work History

General Manager/Front Desk Manager

Arbuckle Lodge
08.2023 - Current
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.

Jewelry Sales Associate

Riddles Jewelry
08.2021 - 07.2023
  • Educated customers about proper care and maintenance practices for their jewelry purchases, ensuring long-lasting satisfaction.
  • Boosted jewelry sales by providing excellent customer service and personalized product recommendations.
  • Maintained a visually appealing and organized store, contributing to a welcoming shopping environment.

Small Business Co-Owner

Jeff's Custom Woodworking
11.2016 - 02.2021
  • Collaborated with co-owner on critical decision-making regarding business growth opportunities and strategic partnerships.
  • Managed day-to-day operations of the small business, overseeing personnel schedules and handling customer inquiries as needed.
  • Managed financial aspects of the business, including budgeting, bookkeeping, and tax preparation.
  • Established strong relationships with vendors to negotiate favorable pricing, ensuring cost-effective purchasing decisions.
  • Expanded product offerings to meet customer demands while maintaining high quality standards.
  • Oversaw staff hiring process, selecting candidates who aligned with company values and had relevant skills for each role.

Business Development Specialist/Team Leader

KnowledgeNet
06.2010 - 11.2016
  • Expanded client base by identifying and targeting new business opportunities through market research and analysis.
  • Used SalesForce to handle current portfolio and prospective leads.
  • Secured high-value accounts through building rapport with key decision-makers, understanding their needs, and presenting customized solutions tailored to their requirements.
  • Established long-term partnerships with key stakeholders, fostering trust and collaboration for mutual success.
  • Improved lead generation efforts by refining prospecting techniques, resulting in higher-quality leads for the sales team.
  • Mentored junior team members, providing guidance on best practices in business development to elevate their performance levels.

Skills

  • Leadership and team building
  • Problem resolution
  • Operations management
  • Team player
  • Efficient multi-tasker
  • Effective leader
  • Team leadership
  • Relationship building
  • Staff training
  • Motivation
  • Team oversight
  • Sound judgment

Timeline

General Manager/Front Desk Manager

Arbuckle Lodge
08.2023 - Current

Jewelry Sales Associate

Riddles Jewelry
08.2021 - 07.2023

Small Business Co-Owner

Jeff's Custom Woodworking
11.2016 - 02.2021

Business Development Specialist/Team Leader

KnowledgeNet
06.2010 - 11.2016

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