Summary
Overview
Work History
Education
Skills
References
Timeline
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Felishia Hill

Lebanon,OR

Summary

Highly-motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

9
9
years of professional experience

Work History

Shift Lead

Banfield Pet Hospital
Corvallis, OR
07.2021 - Current
  • Assisted in the training of new employees.
  • Monitored employee performance and provided feedback on areas for improvement.
  • Ensured that all safety protocols were followed at all times.
  • Provided guidance and support to other team members as needed.
  • Responded to customer inquiries and complaints in a professional manner.
  • Reviewed daily sales reports and monitored financial performance metrics.
  • Performed opening and closing procedures such as setting alarm systems, counting money.
  • Implemented company policies consistently across all shifts.

Assistant Store Manager

Big 5 Sporting Goods
Corvallis, OR
03.2015 - 07.2016
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
  • Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
  • Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
  • Maintained accurate records of all transactions, stock levels and employee performance metrics.
  • Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
  • Prepared detailed reports summarizing sales activity, customer feedback, and other relevant information.
  • Answered customer questions and addressed problems and complaints in person and via phone.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Delegated assignments based on team strengths to optimize floor coverage and service levels.

Education

GED

Linn-Benton Community College
Albany, OR
06-2003

Skills

  • Performance Improvement
  • Operations Monitoring
  • Workplace Safety
  • Work Delegation

References

  • Crystal Weller DVM, 971-303-4872
  • Sheree Simon CVT, former co-worker 541-971-0269
  • Amy Stephens, former co-worker 541-990-9683

Timeline

Shift Lead

Banfield Pet Hospital
07.2021 - Current

Assistant Store Manager

Big 5 Sporting Goods
03.2015 - 07.2016

GED

Linn-Benton Community College

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Felishia Hill