Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Felishia True

Willimantic

Summary

Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Manager

Global
04.2023 - Current
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.

Restaurant General Manager

Pizza Hut
07.2022 - 04.2023
  • Carefully interviewed, selected, trained, and supervised staff.
  • Set clear expectations and created positive working environment for employees.
  • Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Verified accurate records and sufficient supplies by conducting regular inventories of food, beverages, glassware and other materials.
  • Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.

Operations Supervisor

Lowes Distribution Center
12.2020 - 08.2022


  • Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
  • Motivated and trained employees to maximize team productivity.
  • Managed internal operational standards and productivity targets.
  • Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
  • Communicate and actively listen to team members and management.
  • Developed standard and emergency operating procedures for receiving, handling, storing, shipping and salvaging products.
  • Improved operational efficiency by recruiting and developing top talent to drive growth initiatives.
  • Documented safety action plans, quality initiatives and team performance into computer system.
  • Controlled inventory transactions to reconcile ordering processes with demand forecasts.
  • Implemented strategic plans as well as contributed to evaluation and analysis of business objectives.

Warehouse Trainer

The TJX Companies, Inc
08.2021 - 03.2022
  • Kept detailed log of employee training progress and evaluated where necessary.
  • Inspired employees to exceed goals for productivity, highlighting incentives for favorable performance.
  • Communicated with participants effectively, delivering positive and constructive feedback with clarity and fairness.
  • Evaluated participant progress and provided materials necessary for continued success.
  • Interpreted and taught new hires to understand work orders, production figures and BOLs to inform adjustments for increased productivity.

Office Assistant

Eastern Connecticut State University
08.2020 - 12.2020
  • Completed clerical tasks such as filing, copying, and distributing mail.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Maintained and updated office records, both digital and physical.
  • Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
  • Managed daily data entry and kept clerical information accurate and up-to-date.

Server

Masonicare
03.2019 - 06.2019
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.

Hostess

Gelston House
08.2018 - 11.2018
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Answered customer questions about hours, seating, and menu information.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.

Education

High school diploma or GED -

Eastern Connecticut State University
Willimantic, CT

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Killingly High School

Skills

  • Administration and Reporting
  • Analytical and Critical Thinker
  • Team Leadership
  • Employee Training
  • Budgeting and Cost Control
  • Business Administration
  • Overseeing Employees
  • Effective Communicator and Public Speaker
  • Operational Analysis

Certification

Connecticut School of Bartending TIPS Certified Forklift Certification ServSafe Food Protection Manager

Timeline

Manager

Global
04.2023 - Current

Restaurant General Manager

Pizza Hut
07.2022 - 04.2023

Warehouse Trainer

The TJX Companies, Inc
08.2021 - 03.2022

Operations Supervisor

Lowes Distribution Center
12.2020 - 08.2022

Office Assistant

Eastern Connecticut State University
08.2020 - 12.2020

Server

Masonicare
03.2019 - 06.2019

Hostess

Gelston House
08.2018 - 11.2018

High school diploma or GED -

Eastern Connecticut State University

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Killingly High School

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Felishia True