Felisia Bailey
Stone Mountain,GA
Summary
Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Overview
11
11
years of professional experience
Work History
Front Desk Receptionist
Futos Wrecker Service
11.2022 - 09.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Collected room deposits, fees, and payments.
Manager
Zaxbys
05.2018 - 09.2022
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Warehouse Associate
Lovehoney
02.2017 - 03.2018
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Checked packages and merchandise for damage and notified vendors.
Office Coordinator
Ryder Logistics
02.2015 - 01.2017
- Interacted with customers by phone, email, or in-person to provide information.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Worked collaboratively with office staff to maintain smooth operations and team readiness for unexpected demands.
Shipping Associate
Marshalls
03.2013 - 11.2014
- Packed and labeled boxes with maximum efficiency.
- Inspected merchandise and sent damaged pieces for repair before shipment.
- Checked bills of lading, outgoing package paperwork, and other documentation for accuracy.
- Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
Education
Criminal Justice
Georgia Perimeter College
Decatur, GA06.2026
Skills
- File Organization
- Office Organization
- Customer Service
- Performance Management
- Strategic Planning
- Office Administration
Timeline
Front Desk Receptionist
Futos Wrecker Service
11.2022 - 09.2023
Manager
Zaxbys
05.2018 - 09.2022
Warehouse Associate
Lovehoney
02.2017 - 03.2018
Office Coordinator
Ryder Logistics
02.2015 - 01.2017
Shipping Associate
Marshalls
03.2013 - 11.2014
Criminal Justice
Georgia Perimeter College
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