Felisia Fitzpatrick
Winder,GA
Summary
Dedicated customer service professional with a strong understanding of service delivery and a track record of successfully managing multiple tasks simultaneously. Committed to fostering and maintaining professional relationships to drive business results and increase profitability. Adept at identifying customer needs and providing exceptional support to ensure customer satisfaction.
Overview
15
15
years of professional experience
Work History
Security/Concierge
Chesley Brown International
08.2023 - Current
- Monitor and authorize entrance and departure of employees, visitors, and other persons to maintain security of premises
- Answer alarms and investigate disturbances
- Provide excellent customer service by assisting visitors with inquiries and directions
- Maintain daily logs and incident reports
- Conduct regular patrols of the building to ensure safety and security.
Contractor Services Representative
Home Depot
04.2020 - 08.2023
- Provided product information and support services to customers
- Completed telephone sales and invoiced orders
- Created and input Pro-desk orders online for delivery or pick-up
- Communicated with customers using a variety of communication tools, including email, phone, and chat
- Promoted credit card applications.
Department Lead
Home Depot
02.2013 - 04.2020
- Supported, trained, and supervised 50 cashiers
- Provided first level escalation for issues and complaints
- Provided product information and support to customers
- Point of sales transactions
- Maintained security by monitoring the store for potential theft.
Home Health Aide
South Shore Home Health Services
07.2012 - 07.2018
- Provided emotional support
- Ensured patients completed physical activities
- Provided elderly patients assistance with bathing, grooming, and meal planning
- Communicated with patients' families about daily activities, behaviors and issues.
Front Desk Receptionist
Early Child Intervention Services
06.2009 - 06.2012
- Answered, screened and directed inbound and outbound phone calls regarding speech pathology
- Documented call notes and customer interactions
- Handled routine correspondence, received payments, and interacted with insurance companies to verify patients coverage
- Maintained and safeguarded all confidential information pertaining to students and their families.
Education
A.S in Accounting -
CUNY Kingsborough Community College
Brooklyn, NY12.2023
Diploma -
Malverne High School
Malverne, NY06.2011
Skills
Customer Service Management
Employee Training
Data Entry
Technical Proficiency
Time Management
Multitasking
Timeline
Security/Concierge
Chesley Brown International
08.2023 - Current
Contractor Services Representative
Home Depot
04.2020 - 08.2023
Department Lead
Home Depot
02.2013 - 04.2020
Home Health Aide
South Shore Home Health Services
07.2012 - 07.2018
Front Desk Receptionist
Early Child Intervention Services
06.2009 - 06.2012
Diploma -
Malverne High School
A.S in Accounting -
CUNY Kingsborough Community College
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