FELISINA NDWIGA
Gaithersburg,MD
Summary
Resourceful professional in administrative management, known for high productivity and efficient task completion. Possess specialized skills in strategic planning, process optimization, and team leadership. Excel in communication, problem-solving, and adaptability, ensuring smooth operation and organizational improvement.
Overview
10
10
years of professional experience
Work History
Director of Administration
Probation Department
Nairobi, KENYA
08.2019 - 11.2024
- Mentored individual staff members to enhance understanding of role within bigger picture of company operations, advising on approaches improving workplace outcomes.
- Assisted with the development of a comprehensive communication plan for internal teams.
- Led workshops, seminars, and retreats on topics related to team management, strategic planning, and team building.ng.
- Assisted with the design, implementation, monitoring and evaluation of new processes and procedures.
- Developed and implemented monitoring and evaluation frameworks for projects and programs in the field of offender management.
Customer Service Executive
Immigration Department
NAIROBI, KENYA
07.2014 - 07.2019
- Assisted with customer requests and answered questions to improve satisfaction.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making in order to address customers concerns.
- Recognized by management for providing exceptional customer service.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Completed day-to-day duties accurately and efficiently.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Identified needs of customers promptly and efficiently.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Prioritized and organized tasks to efficiently accomplish service goals.
Education
MBA - Business Administration
KENYATTA UNIVERSITY
NAIROBI, KENYA06-2012
Bachelor of Arts - ECONOMICS And SOCIOLOGY
KENYATTA UNIVERSITY
NAIROBI, KENYA09-1993
Some College (No Degree) - Strategic Management
KENYA SCHOOL OF GOVERNMENT
NAIROBI, KENYASkills
- Records management
- Workflow planning
- Meeting facilitation
- Talent management
- Cross-functional coordination
- Travel coordination
- Policy implementation
- Customer relations
- Office management
- Budget development
- Human resources management
- Business process reengineering
- Staff development
- Workforce planning
- Operations management
- Organizational leadership
- professionalism
Timeline
Director of Administration
Probation Department
08.2019 - 11.2024
Customer Service Executive
Immigration Department
07.2014 - 07.2019
MBA - Business Administration
KENYATTA UNIVERSITY
Bachelor of Arts - ECONOMICS And SOCIOLOGY
KENYATTA UNIVERSITY
Some College (No Degree) - Strategic Management
KENYA SCHOOL OF GOVERNMENT
Similar Profiles
Seleni RuizSeleni Ruiz
Office Assistant 3 at Probation DepartmentOffice Assistant 3 at Probation Department
Karina CastilloKarina Castillo
Detention Services Officer at Probation DepartmentDetention Services Officer at Probation Department
Alexandra IugaAlexandra Iuga
Probation counselor at National Probation DepartmentProbation counselor at National Probation Department