Felisita Wittenbach
Vail,AZ
Summary
Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management. Orderly and committed administrative assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.
Overview
15
15
years of professional experience
Work History
Healthcare Scheduler
Banner University Medical Center
Tucson , AZ
02.2023 - Current
- Developed and maintained scheduling procedures to ensure timely completion of projects.
- Created, updated, and monitored project schedules for multiple departments.
- Maintained accurate records of all tasks completed by the team.
- Created and maintained patient medical records, ensuring accuracy and compliance with regulations.
- Processed incoming referrals for new patients, verifying insurance information and scheduling appointments accordingly.
- Coordinated and scheduled complex procedures such as surgery, tests, physicals and follow-up visits.
- Provided support to physicians in the form of appointment scheduling, answering phones, verifying insurance coverage and handling other administrative duties as needed.
- Assisted patients with billing inquiries, resolving any issues quickly and efficiently.
- Maintained a high level of customer service when interacting with patients over the phone or in person.
- Answered incoming calls from patients inquiring about their upcoming appointments or requesting changes to existing ones.
- Verified insurance eligibility for each patient prior to their appointment date.
- Managed all aspects of patient scheduling including cancellations and rescheduling requests due to illness or emergency situations.
Customer Service Representative
CITI Bank USA
Tucson , AZ
09.2020 - 06.2021
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Payroll Specialist
Intuit
Tucson, AZ
01.2015 - 11.2015
- Reviewed timesheets for accuracy and completeness prior to processing payroll.
- Researched discrepancies in payroll data and provided corrective action when needed.
- Performed manual calculations for retroactive pay adjustments or special payments as required.
- Maintained up-to-date knowledge of relevant laws and regulations regarding wage and hour compliance.
Provisioning Specialist
Aditya Birla Minacs
Warren, MI
09.2013 - 09.2014
- Reviewed customer orders for accuracy and completeness, ensuring all necessary information was provided.
- Researched product availability and delivery times from vendors to ensure timely provisioning of services.
- Created service orders based on customer requests and maintained records of all order transactions.
- Coordinated the installation of new services with external vendors, following up as needed.
- Ensured that customer profiles were updated accurately with each new service installation.
- Provided technical support to customers during the set-up phase of their service installations.
- Assisted customers in troubleshooting any issues related to their service activation process.
Customer Service Representative
APAC Customer Services
Tucson, AZ
05.2010 - 06.2011
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Paraprofessional
Vail School District
Vail, AZ
12.2009 - 04.2010
- Provided guidance to students in the classroom setting.
- Created and maintained positive relationships with students, parents, and colleagues.
- Supervised small groups of students during instruction time.
- Collaborated with special education staff to develop Individualized Education Plans.
- Facilitated communication between educators, administrators, and parents regarding student progress.
- Helped implement behavior management strategies for individual students.
- Instructed students using a variety of teaching methods such as lectures, discussions, audio-visual presentations.
- Participated in parent and teacher conferences to discuss student progress and challenges.
- Maintained accurate records of student grades and academic progress reports.
- Ensured that all safety regulations were followed in the classroom environment.
- Developed creative learning activities that engage all types of learners.
- Applied positive reinforcement to redirect negative behaviors.
- Assisted teachers with planning and preparing lessons for students.
Education
High School Diploma -
Pantano High School
Vail, AZ12-2009
Some College (No Degree) -
Pima Community College
Tucson, AZSkills
- Calendar Management
- Call Schedule Distribution
- Attention to Detail
- Schedule Management
- Client-specific scheduling
- Timesheet Management
- Critical Thinking
- Schedule verification
- Payroll Processing
- CRM Software
- Computer Skills
- Call Management
- Document Management
- Account Management
- Problem-Solving
- Effective Multitasking
- Meeting Scheduling
- Medical Terminology
- Data Entry
- Patient Registration
Timeline
Healthcare Scheduler
Banner University Medical Center
02.2023 - Current
Customer Service Representative
CITI Bank USA
09.2020 - 06.2021
Payroll Specialist
Intuit
01.2015 - 11.2015
Provisioning Specialist
Aditya Birla Minacs
09.2013 - 09.2014
Customer Service Representative
APAC Customer Services
05.2010 - 06.2011
Paraprofessional
Vail School District
12.2009 - 04.2010
High School Diploma -
Pantano High School
Some College (No Degree) -
Pima Community College
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