Felisity Vance
Medford,OR
Summary
Knowledgeable sales specialist equipped with management-level proficiencies and enthusiasm for improving operations. Always ready to go beyond requirements to drive team success and support long-term business goals. Tech-savvy, reliable, and conscientious about safety and compliance. Adaptability Detail oriented and affeciant Self motivated Conflict resolution Interpersonal and communication abilities Excellent multi-tasking
Overview
3
3
years of professional experience
Work History
Retail Sales Specialist
Lowe's
Medford , OR
2022.04 - Current
- Improved individual performance by accepting direction and feedback.
- Used product building tools to create doors and windows for contractors and home owners
- Identified and resolved complex issues by applying advanced analytical and troubleshooting strategies.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
- Informed customers of current store promotions to encourage additional sales purchases.
- Developed relationships with vendors and freight operators.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Collaborated with cross-functional teams to identify and address customer needs.
Fulfillment Lead
Lowe's
MEDFORD , OR
2020.09 - 2022.04
- Coordinated work schedules and assigned duties, managing personnel and materials to meet workload.
- Assisted with tasks and work duties during slow periods to maintain team productivity.
- Worked directly with vendors to obtain contract-allowable refunds for damaged or defective items.
- Addressed personnel problems and complaints, working with personnel to resolve or escalate to higher management
- Communicated with crew members to resolve performance issues, explain work-related issues, or mentor on new skills.
- Managed, motivated and monitored team of 3+ associates every shift.
- Received and reviewed new orders, located requested merchandise, and promptly initiated processing.
- Assisted manager in training new employees to apply strategies and best practices in fulfillment process.
- Addressed customer queries and complaints regarding orders to resolve issues, increase satisfaction and build trust.
- Communicated with other departments to facilitate fulfillment activities and address issues.
Customer Service Representative/cashier
Lowe's
Medford , OR
2020.03 - 2021.04
- Answered questions about store policies and addressed customer concerns.
- Welcomed customers and helped determine their needs.
- Greeted customers entering store and responded promptly to customer needs.
- Restocked and organized merchandise in front lanes.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Addressed customer needs and made product recommendations to increase sales.
- Worked with floor team and managers to meet wide range of customer needs.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Education
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Lowell high school
Skills
- Staff Training
- Inventory Coordination
- Customer Service
- Strategic Analysis
- Team Collaboration
- Loyalty Building
- Safe Equipment Handling
Timeline
Retail Sales Specialist
Lowe's
2022.04 - Current
Fulfillment Lead
Lowe's
2020.09 - 2022.04
Customer Service Representative/cashier
Lowe's
2020.03 - 2021.04
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Lowell high school