Summary
Overview
Work History
Education
Skills
Timeline
Generic

Felisity Vance

Medford,OR

Summary

Knowledgeable sales specialist equipped with management-level proficiencies and enthusiasm for improving operations. Always ready to go beyond requirements to drive team success and support long-term business goals. Tech-savvy, reliable, and conscientious about safety and compliance. Adaptability Detail oriented and affeciant Self motivated Conflict resolution Interpersonal and communication abilities Excellent multi-tasking

Overview

3
3
years of professional experience

Work History

Retail Sales Specialist

Lowe's
Medford, OR
04.2022 - Current
  • Improved individual performance by accepting direction and feedback.
  • Used product building tools to create doors and windows for contractors and home owners
  • Identified and resolved complex issues by applying advanced analytical and troubleshooting strategies.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
  • Informed customers of current store promotions to encourage additional sales purchases.
  • Developed relationships with vendors and freight operators.
  • Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
  • Collaborated with cross-functional teams to identify and address customer needs.

Fulfillment Lead

Lowe's
MEDFORD, OR
09.2020 - 04.2022
  • Coordinated work schedules and assigned duties, managing personnel and materials to meet workload.
  • Assisted with tasks and work duties during slow periods to maintain team productivity.
  • Worked directly with vendors to obtain contract-allowable refunds for damaged or defective items.
  • Addressed personnel problems and complaints, working with personnel to resolve or escalate to higher management
  • Communicated with crew members to resolve performance issues, explain work-related issues, or mentor on new skills.
  • Managed, motivated and monitored team of 3+ associates every shift.
  • Received and reviewed new orders, located requested merchandise, and promptly initiated processing.
  • Assisted manager in training new employees to apply strategies and best practices in fulfillment process.
  • Addressed customer queries and complaints regarding orders to resolve issues, increase satisfaction and build trust.
  • Communicated with other departments to facilitate fulfillment activities and address issues.

Customer Service Representative/cashier

Lowe's
Medford, OR
03.2020 - 04.2021
  • Answered questions about store policies and addressed customer concerns.
  • Welcomed customers and helped determine their needs.
  • Greeted customers entering store and responded promptly to customer needs.
  • Restocked and organized merchandise in front lanes.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Addressed customer needs and made product recommendations to increase sales.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Maintained current knowledge of store promotions and highlighted sales to customers.

Education

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Lowell high school

Skills

  • Staff Training
  • Inventory Coordination
  • Customer Service
  • Strategic Analysis
  • Team Collaboration
  • Loyalty Building
  • Safe Equipment Handling

Timeline

Retail Sales Specialist

Lowe's
04.2022 - Current

Fulfillment Lead

Lowe's
09.2020 - 04.2022

Customer Service Representative/cashier

Lowe's
03.2020 - 04.2021

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Lowell high school

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Felisity Vance