Felissa M. Stewart
Macon,GA
Summary
Experienced collections specialist with a proven track record of effectively persuading customers and obtaining payments. Demonstrates exceptional research skills and consistently follows through on tasks. Meticulous attention to detail ensures accuracy and precision in all job responsibilities.
Overview
27
27
years of professional experience
Work History
Collections Specialist
Nitel
10.2022 - 06.2024
- Effectively handled all financial aspects related to client payments, ensuring accuracy and promptness.
- Achieved timely resolution of overdue account balances by proactively contacting customers through skillful communication and effective problem-solving
- Recorded and tracked all collection accounts while overseeing receivables – efficiently processed and applied customer payments
- Reviewed and identified outstanding accounts for collection purposes.
Credit and Collections Specialist
Lingo
12.2018 - 10.2022
- Managed all aspects of collections, including consolidation of outstanding account balances and negotiation with clients to resolve payment disputes.
- Resolved customer billing problems and reduced accounts receivable delinquency.
- Successfully fostered strong relationships with customers via effective phone and email interaction
- Collected and processed customer payments and refunds
Housing Clerk
Macon Housing Authority
12.2017 - 12.2018
- Supported multiple functions encompassing leasing operations assistance, resident relationship building efforts,
marketing strategies implementation,
property maintenance coordination duties,
budget planning responsibilities,
rent collection monitoring tasks, - Processed resident service requests efficiently ensuring timely resolution
- Assisted prospective residents by providing tours of available apartments and guiding them through the moving processes.
Senior Accounts Receivable Associate
RICOH
02.2014 - 06.2017
- Successfully supervised debt collection activities while accurately recording and managing incoming payments.
- Ensured validity of account discrepancies through diligent investigation and information gathering
- Conducted research on cash receipts for coding and posting, as well as applied unallocated funds.
Administrative Assistant
Meritan
03.2008 - 08.2013
- Facilitated the successful placement of Therapeutic Foster Children into potential homes
- Managed Foster Parents' payroll processing. Ensured accurate and timely payout for Foster Parents.
- Led the coordination of record preparation tasks encompassing agendas, notices, minutes, and other notes; established and managed databases and spreadsheet files; collected statistical data to compile yearly reports.
HIM Clerk
Medical Center of Central Georgia
06.2006 - 02.2008
- Retrieved, pulled, filed, tracked, and thinned medical records by terminal digit for patient care
- Facilitated continuity of care by faxing medical records and maintaining yearly archives
- Analyzed medical documentation to ensure compliance with Electronic Medical Record Data repository standards
Secretary
St. Paul AME Church
11.2004 - 08.2005
- Typed memoranda and reports, prepared meeting agendas, and scheduled appointments while ensuring accuracy in reconciling financial records for the church and its affiliates.
- Generated and reproduced weekly worship bulletins, service schedules, minutes of meetings, and information regarding special events
- Demonstrated exceptional telephone etiquette by promptly attending to callers' needs and effectively managing call flow.
Insurance Counselor
GEICO
02.1997 - 02.1999
- Assisted customers by telephone with inquiries regarding property and casualty insurance.
- Demonstrated proficiency in accepting premium payments, resolving client grievances, and addressing misunderstandings while adapting seamlessly to a fast-paced environment.
- Built and maintained excellent client connections.
Education
Associates Applied Science - Computer Technology
Rio Salado College
Tempe, ArizonaMay 2011
Diploma - Advanced Computer Usage and Applications
Rio Salado College
Tempe, ArizonaApril 2011
Diploma - Computer Usage and Applications
Rio Salado College
Tempe, ArizonaJanuary 2009
Skills
- Credit and collections
- Account Review
- Strong analytical skills
- Negotiation Techniques
- Payment Processing
- Dispute Resolution
- Portfolio Management
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Multitasking
Timeline
Collections Specialist
Nitel
10.2022 - 06.2024
Credit and Collections Specialist
Lingo
12.2018 - 10.2022
Housing Clerk
Macon Housing Authority
12.2017 - 12.2018
Senior Accounts Receivable Associate
RICOH
02.2014 - 06.2017
Administrative Assistant
Meritan
03.2008 - 08.2013
HIM Clerk
Medical Center of Central Georgia
06.2006 - 02.2008
Secretary
St. Paul AME Church
11.2004 - 08.2005
Insurance Counselor
GEICO
02.1997 - 02.1999
Associates Applied Science - Computer Technology
Rio Salado College
Diploma - Advanced Computer Usage and Applications
Rio Salado College
Diploma - Computer Usage and Applications
Rio Salado College
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