Summary
Overview
Work History
Education
Skills
Timeline
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Felita Davis

Marietta,GA

Summary

Detail-oriented professional with 20 years of customer service experience seeking a role in Customer Service. Proven expertise in appointment setting, patient specialist, and finance reporting, as demonstrated during tenure throughout various levels of customer service roles. Strong skills in data entry, customer service, and Microsoft Office, ensuring accurate and efficient financial operations.

Overview

2026
2026
years of professional experience

Work History

Assistant Property Manager

Horizon Realty Management
2025 - Current
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Resolved conflicts between tenants regarding noise, encroachments, and parking.
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Kept accurate records of all resident and tenant correspondence.
  • Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
  • Showed apartments to potential tenants and answered questions regarding community.
  • Complied with safe housing requirements and contractual obligations by resolving tenant issues and service needs.
  • Developed and implemented comprehensive marketing plan, attracting higher volume of prospective tenants.
  • Optimized website and online listings with engaging content, increasing visibility and attracting potential tenants.

Patient Advocate

WellStar Health System
06.2024 - Current
  • Serve as the initial contact for patients and visitors, offering appointment details and guidance on campus navigation.
  • Manage incoming calls by screening, routing, and addressing various concerns.
  • Provide assistance with wheelchair services to enhance patient mobility and comfort.
  • Maintain cleanliness and ensure work areas are adequately stocked.

Patient Liaison

WellStar Health System
08.2023 - 06.2024
  • Facilitated effective communication between patients, visitors, and hospital departments, enhancing customer service experiences.
  • Assisted in hospital operations by performing floor duties in designated areas to support staff and patient needs.
  • Maintained cleanliness and organization, contributing to a hygienic work environment.
  • Completed diet office responsibilities to ensure dietary compliance and enhance patient satisfaction.
  • Collaborated with multiple departments through consistent communication to support operational efficiency.

Warehouse Associate

MyPorter
10.2021 - 08.2023
  • Prepared and dispatched customer orders with precision, ensuring accurate packing, labeling, and shipment readiness.
  • Managed inbound dock operations, including receiving, sorting, and stocking inventory, while verifying and signing off on deliveries.
  • Utilized RF scanners for efficient inventory management and maintained a clean, safe work environment by adhering to PPE protocols.

HR Assistant

GuardOne Security
05.2021 - 07.2022
  • Managed recruitment processes, including job postings, candidate sourcing, interviews, and onboarding.
  • Conducted quarterly performance evaluations and facilitated training sessions, ensuring compliance with updated certifications.
  • Resolved complex employee relations issues and advised senior management on disciplinary actions and terminations.

Account Receivables

Car Fast Financial
03.2019 - 03.2020
  • Friendly customer service, greeted incoming prospects & clients.
  • Verified and reconciled financial records & compared system reports to balances, ensuring accuracy and consistency in financial records before processing loans.
  • Investigated and resolved discrepancies within financial reports, enhanced the accuracy and reliability of monthly financial reports.

Education

Criminal Justice

DeKalb Technical College
GA
01.2009

Skills

  • Customer Service
  • Data Entry
  • Employee Relations
  • Microsoft Office
  • Marketing & Sales
  • Accounts Payable & Receivable
  • Bookkeeping
  • HIPAA
  • Health Insurance
  • Confidentiality

Timeline

Patient Advocate

WellStar Health System
06.2024 - Current

Patient Liaison

WellStar Health System
08.2023 - 06.2024

Warehouse Associate

MyPorter
10.2021 - 08.2023

HR Assistant

GuardOne Security
05.2021 - 07.2022

Account Receivables

Car Fast Financial
03.2019 - 03.2020

Criminal Justice

DeKalb Technical College

Assistant Property Manager

Horizon Realty Management
2025 - Current

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Felita Davis