Felita Faison
Whitsett,NC
Summary
Resourceful Human Resources Manager offers employee relations and business management expertise paired with first-rate communication and problem-solving abilities. Strategic and well-rounded professional seasoned in managing and overseeing various aspects of HR. Commended for building trusting relationships within organization to support business needs.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Human Resources Manager
White Oak Manor
Burlington, NC
04.2023 - Current
- Directed HR programs, policies and processes to improve operational efficiency.
- Provided HR consultation services to leadership and department heads.
- Assisted in employee recruitment, hiring and interview processes.
- Assisted in the development of performance management systems including goal setting, performance reviews, corrective action plans and disciplinary procedures.
- Maintained employee records in accordance with company policy and applicable legal requirements.
- Scheduled meetings with employees to address concerns and grievances.
- Launched innovative incentive program to achieve low turnover rate in highly competitive market.
- Ensured compliance with federal, state and local employment laws.
- Conducted background checks and reference checks of prospective employees.
- Coordinated various benefits programs such as medical insurance, retirement plans and vacation policies.
- Created job postings, tracked applicants and maintained applicant database.
- Achieved desired work environment and performance by proactively advising and guiding employees on best practices and overseeing HR training.
- Scheduled random drug testing for employees to diminish regularity risks.
- Aligned HR policies with federal and local regulations.
- Managed payroll and time and attendance systems.
- Processed employee rehires, transfers, terminations and withholdings.
Business Office Manager
Ashton Place Health and Rehab
McLeansville, NC
12.2021 - 04.2023
- Handled confidential company information in accordance with established protocols.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Provided customer service support to clients by responding to inquiries in a timely manner.
- Trained, supervised and evaluated staff performance.
- Implemented policies and procedures to ensure compliance with local regulations.
- Collected deposits or payments and arranged for billing.
- Developed collection methods to achieve or exceed company financial goals.
- Contacted insurance companies to check status of claim payments.
- Created repayment plans based on account holders' financial status and repayment abilities.
- Resolved complex issues that arose during the collections process.
- Notified customers of delinquent accounts with attempt to collect outstanding amounts.
- Arranged debt repayment or established schedules for repayment based on customer's financial situation.
Human Resources Manager
Accordius Health at Greensboro
Greensboro, NC
01.2020 - 12.2021
- Assisted in the development of performance management systems including goal setting, performance reviews, corrective action plans and disciplinary procedures.
- Assisted in employee recruitment, hiring and interview processes.
- Directed HR programs, policies and processes to improve operational efficiency.
- Scheduled meetings with employees to address concerns and grievances.
- Ensured compliance with federal, state and local employment laws.
- Launched innovative incentive program to achieve low turnover rate in highly competitive market.
- Conducted background checks and reference checks of prospective employees.
- Coordinated various benefits programs such as medical insurance, retirement plans and vacation policies.
- Cultivated community relations with referral agencies to maintain strong applicant flow.
- Scheduled random drug testing for employees to diminish regularity risks.
- Achieved desired work environment and performance by proactively advising and guiding employees on best practices and overseeing HR training.
- Aligned HR policies with federal and local regulations.
- Reported on workplace health and safety compliance to superiors.
- Identified operational weaknesses to improve or innovate people, programs and processes.
Education
Bachelor of Science - Economics
North Carolina A & T State University
Greensboro, NC12-2023
Skills
- New Employee Orientation
- Succession Planning
- Benefits Administration
- Policy Enforcement
- Employee Relations
- Leadership Development
- Employee Handbook Development
- Labor Relations
- Payroll Administration
- Financial Administration
- Account Reconciliation
- Human Resources Management
- Office Management
- Event Coordination
- Credit and Collections
Accomplishments
- Tau Simga Honors Society
- National Society for Leadership and Success
Certification
- Notary Public
Timeline
Human Resources Manager
White Oak Manor
04.2023 - Current
Business Office Manager
Ashton Place Health and Rehab
12.2021 - 04.2023
Human Resources Manager
Accordius Health at Greensboro
01.2020 - 12.2021
Bachelor of Science - Economics
North Carolina A & T State University
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