Felita Gartrell

• Assists the Hearings and Appeals Director in disseminating information and instructions to the administrative hearing officers
• Assists the Hearings and Appeals Director in supervision staff in the performance of their duties
• Completes quarterly and annual quality reviews mandated by the United States Department of Labor
• Conducts appeal hearings as deemed necessary
• Supervises and evaluates the performance of administrative hearing officers
• Trains newly hired administrative hearing officers and conducts continuing education with veteran hearing officers

• Assisted Pre-Appeals with setting up hearings, determining the appellant and correct section of Law(s), and creating files to include necessary documentation for the cases.
• Assisted with Proofing of Administrative Hearing Officers' decisions before being mailed to claimant and employers to ensure proper sections of Law have been addressed.
• Attended National Appeals Peer Review of States' Unemployment Insurance for Region 3 Appeals Quality Self Evaluations
• Conducted USDOL Quarterly Appeals Review
• Conducted unemployment compensation appeal hearings in accordance with the United States Department of Labor Appeal Quality Criteria.

• Analyzed compensation data to ensure alignment with state labor regulations.
• Developed and maintained salary structures for various job classifications.
• Collected outstanding unemployment overpayments within the State, pursued aggressively to ensure the desired level of achievement of minimum 55% would be achieved and maintained quarterly
• Conducted market research to inform compensation strategy and adjustments.
• Reviewed and processed wage and crossmatch Form IB8605 documents submitted by employers following oral and written instructions from the department, unit, or Department of Labor, to timely notify individuals of potentially disqualifying information so that issues were adjudicated according to Benefit Timely and Quality Standards established by the department

• Applied Federal Guidelines, State Unemployment Compensation Laws, and administrative rules to determine claimants’ eligibility for benefits
• Attended and participated in adjudication training for updated requirements to ensure unemployment compensation claims were adjudicated in a timely manner
• Collaborated with team members to troubleshoot technical issues effectively
• Composed letters and inter office communications to gather information necessary to issue determinations on claims
• Supervised team members during management and team leader’s weekly meetings

Interviewed claimants to determine ability availability eligibility regarding non separation issues

Operated the inquiry line to answer claimants’ and employers’ questions

Utilized computer software programs to process new, additional, federal, transitional, military, trade readjustment act, and temporary extended unemployment compensation claims