Felita LaShawne Steverson
Suffolk,VA
Summary
Seasoned Clinical Supervisor with expertise in unit administration and multidisciplinary team collaboration. Demonstrated ability to enhance clinical quality improvement and foster unit-based shared governance. Proficient in integrating quality controls and process improvements to elevate care standards.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Clinical Supervisor
Newport News Drug Treatment Court, CSAC
Newport News, Virginia
01.2022 - Current
- Maintains a personal client caseload
- Schedules, trains, assigns cases and supervises staff
- Reviews and evaluates work performance for submission to program supervisor/manager
- Monitors client behaviors and prepares related documentation
- Conducts education and limited therapy group
- Conducts assessments diagnosis and treatment planning
- Performs, reviews, and monitors discharge planning and makes aftercare referrals
- Maintain and supervises the maintenance of clinical records
- Provides individual counseling regarding family, personal and lifestyle crisis situations
- Attends staff meetings
- Prepares incident reports as required
- Oversees the maintenance and administration of the facility's clinical records
- Offers input in individual client staffing
- Provides case management services and referrals and coordinates services with other agencies and offices internal and external to the agency
- Provides clinical supervision for staff to become certified Substance Abuse Counselors (as appropriate)
- Participates in and complies with the program's quality improvement and risk management plan
- Facilitate Moral Reconation Therapy (MRT) group
- Perform other related work as required.
- Assessed and evaluated clinical staff performance, providing feedback to ensure quality standards were met.
- Provided direct supervision of clinical staff, including orientation, training and development of employees.
- Developed individualized treatment plans for clients based on their needs and preferences.
Monitor
Reflections House, PDBHS, QMHP
Portsmouth, Virginia
01.2018 - Current
- C) Provide safety and security of adult clients within the residential setting that is receiving treatment, by promoting a healthful and supportive environment
- Coordinate the day-to-day operation of the facility, including chore assignment and adherence to House Rules and regulations
- Monitors building and facility conditions following agency guidelines
- Follow appropriate critical incident protocol and accompanying documentation Maintain a comprehensive and accurate written record of events that occur during shifts, as well as thorough incident Remain on floor at all times-exception is to let clients out the front door
- Prepare and serve meals in accordance with daily meal plans and during the designated mealtimes
- Manage laundry facility and provide laundry services to clients as scheduled, and coordinate the acquisition of furniture and other supplies
- Attend staff meetings and trainings as directed
- Maintain visitor protocol and follow daily log procedures
- Maintain a comprehensive and accurate written record of events that occur during shifts, as well as thorough incident reports
- Maintain resident sign-in/out log as well as all other logbooks and record
- Conduct periodic inspections of the facility and grounds through periodic rounds or CCTV monitoring to ensure security of facility
- Enforce periodic fire drills and perform other safety duties as directed to ensure safety of residents, including implementing emergency evacuation protocol
- Answer telephone and route calls or messages to appropriate staff
- Respond to in-person and telephone inquiries from the public
- Monitor medication and consumption log in accordance to the medication policy of the program
- Consult with direct supervisor or supervisor on-duty regarding residents’ personal needs, behavior and service planning
- Check for contraband in facility through general observation, room or package/purse searches per the search, contraband, and weapons protocols
- Administer breathalyzer/urinalysis as necessary
- Works with case manager to develop and monitor individual case plans for residents to provide optimum supportive services
- Counsel residents and coordinates the adjunct services as needed
- Implement strategies to motivate client’s in treatment of addiction and recovery; as well as, transport clients in a motor vehicle for 1-2 hours to attend Narcotics Anonymous and Alcoholic Anonymous meetings and therapeutic outings, such as grocery shopping, personal hygiene shopping, etc., within the community
- Makes entries into the Daily Log detailing activities during employee's tour of duty
- Teach life skills development
- Facilitate substance abuser groups and educational activities
- Safely operate a motor vehicle to transport oneself, others and program supplies as necessary
- Travel to assigned locations, stand, stoop, bend, reach, pull, push, lift, grasp, climb, talk, see, hear and perform basic and light home maintenance activities, and operate office equipment
- Move and lift light objects up to 30 pounds such as mail, supplies, files, and equipment
- Operate office equipment requiring continuous or repetitive hand/arm movements, and remain in a sitting position for extended periods of time
- Perform other duties as assigned.
- Managed the daily operations of monitors and ensured proper functioning.
- Monitored the performance of systems and identified issues for resolution.
- Maintained records on system performance, maintenance activities, and other relevant data.
Home Community Counselor
Family Determination LLC
Norfolk, Virginia
01.2011 - Current
- (QMHP-A & QMHP-C) Conduct counseling & treatment interventions for clients
- Develop treatment plans based on recommended goals identified in clients' assessments
- Provide intensive individual counseling, family counseling, 1:1 therapeutic counseling, psycho-educational support services, and behavioral support services to meet individual client needs
- Interact with all clients in accordance with the Individual Service Plan and therapeutic process guidelines
- Initiate and facilitate verbal de-escalation techniques and strategies to assist the client in maintaining self-control
- Exercise client interventions via the least restrictive option to protect clients from harming self or others
- Coordinate client services closely with other staff and community service providers to ensure the appropriateness of treatment modalities and services being provided
- Serve as liaison to referral sources and families regarding progress and needs (attending meetings, court hearings, etc.)
- Prepares written discharge summary, quarterly reports, behavioral contracts, and treatment plans
- Develop therapeutic relationships with clients that will encourage positive responses to treatment interventions
- Provide 24-hour emergency client response as needed
- Assess evaluate and monitor the safety of clients and others at all times
- Notify Supervisor of any significant client medical complaint(s), unusual events, accidents, medical problems, property damage or maintenance concern, etc
- Administer first aid to clients in response to minor medical problems
- Monitor clients' use of medications
- Refer patients, clients, or family members to community resources or to specialists as necessary
- Teaching and training in IDL/ADL skills to address Mental Health Skills Building
- Perform other duties as assigned.
- Provided therapeutic counseling to individuals, couples, and families in a community mental health setting.
- Developed treatment plans for clients based on their individual needs.
- Conducted assessments to diagnose behavioral issues and develop appropriate interventions.
Substance Abuse Counselor/Facilitator
Impact Family Services, LLC
Portsmouth, Virginia
01.2022 - 01.2023
- (QMHP-A & QMHP-C) Provide time-limited, individual and group substance abuse intervention services to individuals from age 15 and up
- Report changes concerning needs and/or appropriateness for services and provide training to individuals with significant substance abuse concerns possibly co-occurring with metal health illness resulting in a negative impact on areas of social skills, anger management, daily living skills, etc
- Facilitate Substance Abuse treatment groups
- Prepare and carry out Individualized Service Plans with individuals receiving services
- Document case activity in accordance with program policy and maintain case records in compliance with Agency, regulatory, and accreditation standards
- Coordinate services with other providers within the community (e.g
- Probation/Parole officers, teachers, mental health providers, social workers) Assist clients in linking to community resources and developing support networks within the community Provide coverage 24 hours per day, 7-days per week with other professional staff
- Participate in supervision with the Program Director and/or Supervisor Clinical Supervisor on a weekly basis.
- Delivered presentations at local schools and community organizations about the dangers of drug use and addiction.
- Assessed clients to determine individual needs and developed treatment plans accordingly.
- Provided individual, family, and group counseling sessions to address addiction issues.
Therapist
Hampton Drug Treatment Court, CSB
Hampton, Virginia
01.2015 - 01.2022
- QMHP-A & QMHP-C) Oversee day-to-day operation of the Drug Court Office and manages a personal caseload and provides individual, group, and family therapeutic counseling and clinical services
- Facilitates therapeutic and educational groups regarding family, personal, and lifestyle management
- Facilitate substance user disorder groups
- Develops Individualized Treatment Plans, behavioral contracts and discharge plans
- Conducts initial assessment and diagnostic impression of client upon admission
- Conducts educational groups on drugs of abuse, recovery, and relapse issues
- Coordinate pre-screening, assessments, treatment plans and docketing for Drug Court Program and Veterans Docket participants; and recommend offenders for Drug Court Program placement based on established eligibility requirements
- Prepare monthly, quarterly, behavioral contracts, and discharge reports on clients
- Monitors client’s participation as it relates to medical services
- Provides aftercare and follow-up services as necessary
- Directly observe clients providing a urine specimen for drug testing; as well as, breathalyzer, and ensure specimens are collected and bottles sealed in accordance with drug screening guidelines
- Attends related client staffings
- Makes referral and/or provides case management services
- Provides short-term crisis intervention
- Maintains up-to-date client records, prepares diagnostic reports; oversee the maintenance of client records, ensuring confidentiality
- Identifies community resources and coordinates client linkages to medical care, food, housing, skill training, etc
- Attends and testifies at hearings and legal proceedings involving client incarceration or hospitalization
- Chart documentation and maintains units of service data, data collection and statistical reports
- Assists in the orientations of volunteers and students
- Supervise graduate student internships as qualified
- Supervise staff in a community mental health setting
- Conducts parenting skills groups
- Facilitate Moral Reconation Therapy (MRT) group
- Work closely with Military/veterans and family
- Preparation of meeting/staffing minutes related to the functions of the Drug Court Program; assist in preparation of program budget; and provides on the job training to new hirees
- Make home visits with police officers or probation officers to client house for wellness check
- Assist with developing and maintaining program and clinical policies, procedures, and evaluation, to ensure efficient and effective treatment services that comply with quality assurance, accreditation, and licensure standard
- Works closely with Drug Treatment Court Judge, Commonwealth Attorneys, Defense Attorneys, Police, Sherriff, and other criminal justice agencies’ employees in the establishment and coordination of offender services
- Represent Drug Court at various committee and public meetings, speaking engagement and functions; serves as liaison with Courts, Police Department, and Attorneys; and responds to media inquiries and provides information to the public to promote Drug Court Program activities
- May provide Clinical supervision for other clinical staff
- Actively participate as a member of the Supreme Court of Virginia Drug Court Operations Committee reviewing applications, to establish Adult Drug Courts throughout the state of Virginia
- Perform other duties as assigned.
- Provided psychotherapy services to individuals, couples, and families.
- Conducted initial assessments of clients to determine presenting issues and develop treatment plans.
- Facilitated group therapy sessions for clients with similar issues or diagnoses.
- Communicated with school personnel, probation officers, psychiatrists, and other professionals regarding client progress.
Intensive Community Counselor
Yes Behavioral Services, A & QMHP
Portsmouth, Virginia
01.2011 - 01.2016
- C) Manages a small caseload of client families, providing services on an intensive basis and utilizing short-term, solution focused treatment strategies
- Interview/document the clients from multiple perspectives, including family functioning, psychological/emotion, social, academic, medical, behavioral, substance abuse, skills, strengths, barriers to economic self-sufficiency, treatment history, and other, and utilizing as assessment instruments
- Prepare individualized service plans, incorporating input from clients, involved service providers, and wraparound team members, and clearly identifying problem areas and needs, strategies and service objectives
- Provides direct clinical services to clients, including individual (parenting skills, anger management)
- Respond to crisis situations with 24-hours a day availability
- Documents case activities for both clinical and billing purposes
- Prepares progress reports as requires by referral sources or service purchaser
- Participates in Child Specific Team, Family Assessment and Planning Team and other interdisciplinary, diagnostic or planning meetings
- Links clients with external programs or services, such as health services, recreational activities, and child care services, financial resources, employment resources, AA/NA groups, transportation resources and others
- Attends court hearings when families are court-involved and present testimony and attorneys, referral sources, the court or clients request treatment recommendations
- Works with the LMHP to increase effectiveness of therapeutic interventions
- Prepares written discharge summary, quarterly reports, behavioral contracts, treatment plans
- Accepts and responds to both routine and emergency referrals
- Obtains demographic and clinical information from referral sources
- Teach and train IDL/ADL skills to address Mental Health Skills Building
- Transport clients and recreational equipment in a motor vehicle for 1-2 hours at a time, and may require lifting or moving up to 10 pounds
- Performs other tasks as assigned by the Chief Executive Office.
- Provided therapeutic counseling to individuals, couples, and families in a community mental health setting.
- Developed treatment plans for clients based on their individual needs.
- Conducted assessments to diagnose behavioral issues and develop appropriate interventions.
- Collaborated with other professionals to ensure optimal client care.
Case Manager
Hampton Drug Treatment Court, CSB
Hampton, Virginia
01.2010 - 01.2015
- QMHP-A & QMHP, Meet and interview clients, families and other care providers to assess client needs and eligibility of services; prepare mental status and social assessments and other client information summaries
- Develop treatment and service plans for clients
- Make and document periodic reviews
- Participates in client review meeting and provide input into other case managers’ cases
- Responds to requests for information about available services for mentally ill, intellectual developmental disabilities and/or substance abusing child, adolescent and/or adult client populations
- Advocate needs of clients within and outside system, liaise between clients, care giver and service providers
- Assist clients in obtaining basic resources such as: shelter, food, medical services, and disability benefits
- Assists with client relocations
- Monitor client behaviors and progress and provides assistance to clients toward attaining pre-determined goals, schedules clients appointments, visit, and observe residences and supervise medications compliance
- Provide supportive counseling to clients and client families, intervenes, and provides emergency crisis counseling
- Make client referrals to appropriate service providers and coordinate service delivery to client
- Participates in discharge evaluations and planning
- Prepares memos, correspondence, records and reports related to case management activities
- Consults with other agency professionals on difficult behavioral cases
- Prepare written reports; attend and testify at court hearings and other legal proceedings involving the client managed
- Develop and maintain a resource list
- Coordinate services for persons who are HIV positive and have mental health, intellectual developmental disability and substance use disorder treatment needs
- Conduct on-site urine drug screenings for clients with substance use disorder and accurately record and disseminate to the drug court team
- Facilitate the groups Moral Reconation Therapy (MRT), Life Skills, Substance Abuse Education Curriculum for Phase 1, 3, and Aftercare
- Supervise recreational outings for clients and transport clients for 1-2 hours to appointments scheduled with other health professionals, and may require lifting or moving up to 10 pounds
- Coordinate with academic institutions to ensure proper completion of admission packages, registration of courses and/or submission of documents
- Assess individuals' capabilities and educational needs
- Evaluate and/or analyze educational programs provided by academic institutions
- Perform other duties as assigned.
- Assessed clients' needs, developed service plans and monitored progress towards goals.
- Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
- Provided crisis intervention support for clients in emergency situations.
- Conducted home visits to assess the safety of living environments for clients.
Special Education Teacher, Residential Counselor/Substitute Teacher
Pines Residential Treatment Center
Portsmouth, Virginia
01.2002 - 01.2011
- Provide a safe, positive, respectful, supportive, therapeutic, and effective learning environment for sex offenders
- Serve as a role model for students to observe and learn socially effective values, attitudes, and behaviors
- Write, plan, and implement Individualized Educational Plans & Functional Behavior Assessments for students
- Participate with vocational, resident care, recreation and clinical staff in formulating and implementing
- Individual Education Plan for assigned students
- Implement Special Education Curriculum & Development; implement Behavioral Management strategies and De-escalation techniques; and physically restrain out-of-control resident
- Implement educational theories, as well as, employ specialized teaching strategies to shape adaptive behaviors of students
- Review psychological, medical, social and educational summaries on assigned students
- Utilize instructional groups to fit individual student's instructional needs, including ability to adapt instructional requirements to meet functional, academic, and/or vocational needs
- Coordinate with academic institutions to ensure proper completion of admission packages, registration of courses and/or submission of documents
- Assess individuals' capabilities and educational needs
- Evaluate and/or analyze educational programs provided by academic institutions
- Supervise recreational outings.
- Developed Individual Education Plans for students with disabilities.
- Provided instruction in academic, communication, and social skills to special education students.
- Conducted assessments of student performance and provided feedback to parents.
- Collaborated with other educators and professionals to design instructional plans.
Field Supervisor
Family Impact, Inc
Hampton, Virginia
01.2009 - 01.2010
- Supervised and coordinated daily activities of field personnel to ensure efficient operations.
- Developed, implemented, and monitored safety policies and procedures for all field staff.
- Conducted regular meetings with field staff to review work performance, discuss issues, and identify training needs.
- Ensured compliance with company policies and procedures as well as applicable laws and regulations.
- Provided guidance to team members on job-related tasks, techniques, best practices.
- Resolved operational problems by analyzing data; identifying solutions; recommending corrective actions.
- Maintained accurate records of employee timecards, leave requests.
- Organized resources including equipment, materials and personnel in support of project objectives.
- Evaluated employees' performance through periodic reviews; took appropriate disciplinary action when necessary.
- Assigned duties to field personnel according to their qualifications or experience level.
- Developed strategies for improving operational efficiency in the field operations department.
- Investigated accidents or incidents that occurred in the workplace; documented findings accordingly.
- Responded promptly to inquiries from customers regarding services provided by the company's field operations department.
- Assigned work to field employees, based on material or work requirements for specific jobs.
- Supervised, coordinated, or scheduled activities of field team workers.
- Monitored timelines, set up order of operations and managed field schedules.
- Supervised and coordinated activities of field personnel to guarantee efficient task execution.
- Developed work schedules, assigning tasks based on personnel skills and project requirements.
- Fostered strong communication between field and office staff, enhancing project coordination and execution.
- Coordinated with HR to address personnel issues, fostering a positive work environment.
- Provided technical guidance to field staff, enhancing team skill levels and project outcomes.
- Conducted risk assessments, identifying potential project hazards and implementing mitigation measures.
- Conducted regular site inspections to maintain quality control standards.
- Evaluated team performance, providing feedback and recommendations for improvement.
- Facilitated training sessions for new hires, promoting a culture of continuous learning.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Delegated work to staff, setting priorities and goals.
- Recruited and hired workers, in addition to supervising and monitoring daily performance.
Home Counselor
Family Impact, Inc
Hampton, Virginia
01.2008 - 01.2009
- (QMHP-A & QMHP-C) Provide a range of case management services to clients, including crisis interventions, individual, family, and group counseling
- Interact with clients and family
- Develop, conduct, and approve assessments and individual service plans or treatment plans to meet the needs of the individuals being rendered services
- Maintain case records and review history of the clients
- Identifying clients at risks and treatments needs; motivate clients and their families to change through case plan agreements, incentives, and sanctions
- Write, plan, and implement Individualized Service Plans, Monthly, Quarterly, and Discharge Summary
- Reports
- Referrals to appropriate community agencies
- Attend court/testify in court (if necessary).
- Provided individual and group counseling for clients with mental health issues.
- Facilitated client-centered conversations to identify goals and develop treatment plans.
- Led weekly case management meetings with team members to discuss progress of clients.
Case Management Counselor/Work Coordinator
Sussex II State Prison
Waverly, Virginia
01.2004 - 01.2008
- Provides a range of casework management services, programming, and guidance for offenders in a correctional facility to enhance the security of the facility and promote offenders' long-term pro-social behaviors
- Facilitate rehabilitative programs such as Anger Management, Family Violence, & Sex Offender Program
- Prepare reports; counsel and interact with offenders to develop, implement, and follow through on treatment plans and communicate effectively both verbally and in writing
- Attend court/testify in court if necessary
- Inmate referrals to appropriate community agencies
- Work Program Coordinator for Housing Unit 2# to consist of supervising and monitoring offenders working in various departments on site; document offenders worked hours; and terminate offenders from their work position when work performance is poor.
Residential Group House Manager
Comfort House Residential Group Home
Portsmouth, Virginia
01.2002 - 01.2005
- Oversaw the group home facility and a staff of 12 collective bargaining employees Account management of personal finances
- Coordination and preparation of both internal and external financial auditing of individual accounts
- Implemented and developed systems that all program services are maintained with high standards of quality, in regards to applicable federal, state and local regulations accreditation standards
- Coordinated the preparation and the oversight of external licensing audits
- Training and Development developed goals and objectives for the residents and trained staff to execute
- Collaborated with agency nurse to train staff on administration of medication for the residents
- Instituted systems at the facility to oversee residents' nutritional needs and special diets and the storage and disposal of medications
- Provide personal care, budget, and shop for clients and assisted other clients to budget and shop for themselves
- Planned menus, shopped and prepared meals
- Planned and scheduled social activities
- Provided emotional support.
Special Education Teacher, Homebound Teacher
Lakeland High School
, Virginia
01.1999 - 01.2002
- Teach specialized subject material(s), motivating students to achieve maximum potential
- Develop lesson plans and use of instructional materials and translate lesson plans into learning experiences
- Write Individualized Educational Plans, Functional Behavior Assessments, & Behavioral
- Intervention Plans
- Participate in Child Study meetings and IEP meetings monthly for students
- Conduct assessments, testing and diagnostic examinations of students for the purpose of identifying learning issues, and recommending courses of action or corrective procedures to overcome issues and maximize learning
- Assist students and teaching staff in implementing students' IEP's and behavior management plans
- Coordinate with outside agencies, organizations and institutions, including state and federal authorities as needed
- Coordinate with administrators and other teaching staff members to ascertain individual students’ abilities and needs, including students with special needs, and to familiarize stakeholders with social work services
- Serve as ready resource to students and parents to provide counseling that will lead each student to increased personal growth, self-understanding, and behavioral management; serve as liaison between home and school
- Continue to acquire professional knowledge and learning of current developments in the educational field by attending seminars, workshops or professional meetings, or by conducting research, and by maintaining professional relationships with members of institutions of higher learning and the business community
- Encourage parental involvement in students' education and ensures effective communication with students and parents
- Assists in the orientation of new teachers, and provides in-service training and guidance
- Selects and requisitions appropriate books, aids and other supplies and equipment and maintain inventory records
- Serve as a proctor to prepare materials of various tests; gather all testing materials; maintain confidentiality; follow guidelines for testing; work with faculty to proctor program assessments/tests; maintain knowledge of ACT and SAT assessments and changes; and maintain assessment materials in a secured area
- Coordinate with academic institutions to ensure proper completion of admission packages, registration of courses and/or submission of documents
- Assess individuals' capabilities and educational needs
- Evaluate and/or analyze educational programs provided by academic institutions
- Performs other related tasks as required.
Therapeutic Counselor/Work Program Coordinator
Sussex II State Prison
Waverly, Virginia
01.2008
- Plan, coordinate and implement, and evaluate the institution's approach to offender reentry and cognitive community based on principles of evidence based practices
- Lead treatment programs and communicate effectively, both orally and in writing Identifying offender criminal risks and treatment needs; motivating offender change through case plan agreements, incentives and sanctions; and providing programs/services to address criminogenic needs
- Ability to resolve conflict, role model pro-social values and responsible behavior, to manage clinical/therapeutic boundaries, and to co-lead multidisciplinary teams while evaluating and documenting offender treatment progress Manage a specialized caseload while maintaining the Counselor's Code of Ethics
- Inmate referrals to appropriate community agencies
- Prepare reports; investigate offenders, counsel and interact with offenders to develop, implement, and follow through on treatment plans
- Attend court/testify in court if necessary
- Work Program Coordinator for Housing Unit 2# to consist of supervising and monitoring offenders working in various departments on site; document offenders worked hours; and terminate offenders from their work position when work performance is poor.
Clinical Supervisor
QMHP
- With the design and development of the clinical aspects of program services
- Meet every week with program counselors to provide clinical guidance, assess dynamics and needs of each case, determines the appropriateness of therapeutic strategies, and assesses progress of service delivery and planning
- Plan and facilitate monthly peer supervision meetings
- Review clients’ files to ensure proper and complete documentation of actions and services
- Assist Clinical Supervisor in appraising staff performance
- Manage a small caseload of client families, providing services on an intensive basis and utilizing short term, solution focused treatment strategies
- Prepare written diagnostic assessments, assessing clients from multiple perspectives, including family functioning, psychological/emotional, social, academic, medical, behavioral, substance abuse, skills, strengths, barriers to economic self-sufficiency, treatment history, and others, and utilizing various assessment instruments
- Facilitate wraparound team meetings to enlist existing support in determining and meeting service objectives and identifying additional resources and support
- Prepare written service plan, incorporating input from clients, involved service providers, and wrap around team members, and clearly identifying problem areas, needs, strategies and service objectives
- Provide direct clinical services to clients, including individual, family, couple, and group therapy, and issue-specific or educational groups (parenting skills, anger management, substance abuse interventions)
- Respond to crisis situations with twenty-four hour day availability
- Document case activities for both clinical and billing purposes
- Prepare progress reports as required by referral source or service purchaser
- Participate in Child Specific Team, Family Assessment and Planning Team, and other interdisciplinary, diagnostic or planning meetings
- Collaborate and coordinate with other case involved service providers and professionals, such as attorneys, school personnel, social workers, and probation counselors
- Link clients with external programs or services, such as health services, recreational services, childcare services, financial resources, employment resources, childcare, AA/NA groups, transportation resources, and others
- Attend court hearings when families are court-involved and present testimony and treatment recommendations as requested by attorneys, referral source, the court, or clients
- Guide, collaborate, and coordinate with Family Impact, Inc
- Mentors regarding service strategies and case management, ensuring the adequate exchange of information and assigning case management duties
- Prepare written Discharge Summary and Plan
- Advise Clinical Director of the state clinical services, its staff, and its needs; and solicit assistance in implementing solutions to problems.
- Assessed and evaluated clinical staff performance, providing feedback to ensure quality standards were met.
- Provided direct supervision of clinical staff, including orientation, training and development of employees.
- Developed individualized treatment plans for clients based on their needs and preferences.
- Monitored client progress in order to modify treatment plans as needed.
Education
Master of Arts - Severe Disabilities For Rehabilitation Counseling
Norfolk State University
Norfolk, VA12-2008
Skills
- Process Improvements
- Multidisciplinary team collaboration
- Unit Administration
- Clinical Quality Improvement
- Unit-based shared governance
- Quality controls
- Excellent organizational skills
- Able to multitask
- Team player
- Good communication skills, both written and verbal
- The ability to stay calm and tactful under pressure
- Time Management
- Good working knowledge of the judicial and correctional systems, and challenges related to reentering society following incarceration
- Working knowledge of principles and practices of counseling, casework, and treatment methods, of behavior modification, and offender restoration rehabilitation; committed to providing high-quality services to adults and children from diverse socio-economic and cultural backgrounds
Affiliations
▪Past Internship & Volunteer with Eggleston Services Center in Hampton, Virginia - provide direct care to adults with severe disabilities and opportunities to enhance their ability to work and live independently
▪Volunteer for Hampton Virginia Cooperative Extension 4-H program
▪Volunteer for Salvation Army Youth Program & The Genieve Shelter for Battered Women - Suffolk, VA
▪Volunteer for Suffolk Chapter Norfolk State University Alumni Association, East Suffolk Alumni
Association, & Suffolk Retired Teachers Association
▪Member of Norfolk State Golden Key International Honour Society, & Pi Lambda Theta,
Accomplishments
- Awarded 2015 Recognition from the Virginia Drug Court Association,
- Awarded 2024 Shooting Star Award at Hampton-Newport News Community Services Board for leadership skills
- Trainer for the new Avatar Electronic Heath Records for Hampton-Newport News Community Services Board
- Member
Languages
English
Professional
Spanish
Limited
Certification
- Notary Public for the Commonwealth of Virginia
- Certified as the facilitator for Moral Reconation Therapy (MRT), Family Violence, Anger Management, and Sex Offender program
- Certified to administer naloxone in the event of opioid overdose
- Certified Life Purpose Life Coach
- Registered in the Commonwealth of Virginia as a Qualified Mental Health Professional (QMHP) for Adult (License #: 0732004123) and Qualified Mental Health Professional for Child (License #: 0733003595)
- Certified Substance Abuse Counselor (CSAC - License #: 0710103838)
- Member of Hampton Extension Leadership Council & Supreme Court of Virginia Drug Court Operations Committee, VA Drug Court Association
- Member of Suffolk Alumnae Chapter of Delta Sigma Theta Sorority, Incorporated
Timeline
Clinical Supervisor
Newport News Drug Treatment Court, CSAC
01.2022 - Current
Substance Abuse Counselor/Facilitator
Impact Family Services, LLC
01.2022 - 01.2023
Monitor
Reflections House, PDBHS, QMHP
01.2018 - Current
Therapist
Hampton Drug Treatment Court, CSB
01.2015 - 01.2022
Home Community Counselor
Family Determination LLC
01.2011 - Current
Intensive Community Counselor
Yes Behavioral Services, A & QMHP
01.2011 - 01.2016
Case Manager
Hampton Drug Treatment Court, CSB
01.2010 - 01.2015
Field Supervisor
Family Impact, Inc
01.2009 - 01.2010
Home Counselor
Family Impact, Inc
01.2008 - 01.2009
Therapeutic Counselor/Work Program Coordinator
Sussex II State Prison
01.2008
Case Management Counselor/Work Coordinator
Sussex II State Prison
01.2004 - 01.2008
Special Education Teacher, Residential Counselor/Substitute Teacher
Pines Residential Treatment Center
01.2002 - 01.2011
Residential Group House Manager
Comfort House Residential Group Home
01.2002 - 01.2005
Special Education Teacher, Homebound Teacher
Lakeland High School
01.1999 - 01.2002
Clinical Supervisor
QMHP
Master of Arts - Severe Disabilities For Rehabilitation Counseling
Norfolk State University
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