Hi, I’m
Felitta Hakim-Carrow
Hamburg,NY
Summary
Seasoned Hospitality Industry Leader with over 10 years of experience in hotel management, event production, and front office operations. Expert in delivering exceptional guest experiences and managing high-profile events with precision. Adept at leading teams, optimizing performance, and implementing strategic initiatives to drive operational excellence. Proven track record of enhancing guest satisfaction, increasing revenue, and streamlining processes to achieve organizational goals.
Overview
12
years of professional experience
Work History
Purslane LLC
Event Producer
05.2023 - 05.2024
Job overview
- Managed the end-to-end process of 50+ high-profile events annually, achieving a 95% client satisfaction rate through meticulous planning and execution.
- Collaborated with major cultural institutions, including the New York Historical Society, New Museum, and Brooklyn Public Library, to oversee event logistics, staff coordination, and design elements.
- Coordinated teams of up to 20 staff members per event, ensuring seamless operations and timely delivery of tailored event experiences.
- Directed the setup and execution of events with budgets ranging from $10,000 to $200,000, consistently delivering on time and within budget.
- Enhanced client relationships and tailored event experiences, contributing to a 30% increase in repeat business and referrals.
The Whitby Hotel
Assistant Front Office Manager
04.2022 - 05.2023
Job overview
- Supervised front office operations for a high-traffic establishment, overseeing a team of 10+ staff members to ensure efficient daily operations.
- Trained and mentored new staff, improving team performance and reducing onboarding time by 20%.
- Managed cash-handling procedures, overseeing transactions totaling $500,000+ monthly and maintaining a 99.9% accuracy rate in cash reconciliation.
- Acted as Manager on Duty, implementing Standard Operating Procedures (SOPs) that increased operational efficiency by 15%.
- Optimized front office performance through regular process reviews and staff feedback, contributing to a 25% improvement in guest satisfaction scores.
Le Meridien Central Park
Operations Manager
08.2019 - 08.2022
Job overview
- Directed daily hotel operations, including forecasting and managing room inventory for a property with 359 rooms, achieving an average occupancy rate of 85%.
- Implemented strategic forecasting methods that improved revenue projections accuracy by 20% and optimized room rates to maximize profitability.
- Managed guest issue resolution, addressing and resolving an average of 30+ guest concerns per week with a 95% satisfaction rate.
- Coordinated and executed over 100 events and meetings annually, ensuring adherence to compliance standards and enhancing guest experiences.
- Streamlined event processes, resulting in a 15% increase in client satisfaction and repeat business through exceptional service delivery.
Education
New York City College of Technology, CUNY
BA in Hospitality Management
12.2021
Skills
- Management & Leadership
- Event Planning & Production
- Coordination & Logistics
- Communication & Collaboration
- Problem Solving & Decision Making
- Technology Proficiency
- Customer Service Excellence
Personal Information
Title: Hospitality Specialist
Timeline
Event Producer
Purslane LLC
05.2023 - 05.2024
Assistant Front Office Manager
The Whitby Hotel
04.2022 - 05.2023
Operations Manager
Le Meridien Central Park
08.2019 - 08.2022
New York City College of Technology, CUNY
BA in Hospitality Management
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