Felix Angel Serna Jr.
South Plainfield,NJ
Summary
Reliable and safety-conscious professional with years of experience in fast-paced delivery operations and sales. Skilled in multitasking, time management, and providing excellent customer service.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Personal Assistant to the Owner
Woodbridge Ford Dealership
Woodbridge, NJ
11.2023 - Current
- Interacted with customers and vendors, ensuring professional service and timely responses.
- Assisted with inventory tracking, dealership organization, and administrative tasks.
- Maintained confidentiality and handled sensitive business information responsibly.
- Answered incoming calls promptly and professionally, providing assistance or forwarding calls to appropriate personnel.
- Provided administrative support to team members and management in daily tasks.
- Attended industry events and conferences to network with other businesses.
- Developed strong relationships with customers through exceptional customer service.
- Processed and managed documents, emails, and other communication channels efficiently.
- Performed administrative duties such as filing, scheduling appointments, and organizing documents.
- Acted as liaison between the owner and other departments to ensure smooth flow of information.
Delivery Associate
Amazon (DSP Partner)
Staten Island, New York
06.2021 - 11.2023
- Delivered 150+ packages daily while maintaining strict delivery timelines and customer satisfaction standards.
- Managed routing and navigation across changing traffic and weather conditions.
- Resolved delivery challenges efficiently to avoid delays.
- Maintained vehicle cleanliness and reported mechanical issues promptly.
- Successfully completed deliveries within specified time frames while maintaining safety standards at all times.
- Demonstrated strong problem-solving abilities when resolving customer complaints and inquiries.
- Utilized relevant map programs and GPS systems to navigate routes.
- Communicated with dispatch to improve route production and identify optimal ways to perform duties.
- Provided exceptional customer service by answering questions about products, services, and pricing policies.
Sales Representative
Island Chrysler Dodge Jeep Ram
Staten Island
03.2016 - 06.2021
- Utilized persuasive communication techniques to close deals quickly and efficiently.
- Managed customer accounts by providing accurate information on product availability and pricing.
- Communicated product features, advantages, and benefits to customers.
- Adapted to and remained flexible in changing, fast-paced work environment.
- Conducted regular follow ups with customers post purchase to ensure satisfaction and gauge loyalty levels.
- Handled client deposits and transactions and updated billing information in company databases.
- Demonstrated excellent customer service skills when dealing with client inquiries.
- Used knowledge of company products and services to recommend solutions to customers.
- Cold called potential customers to generate leads.
Education
High School - General Academics
Susan E. Wagner High School
Staten Island, NY06.2004
College -
College of Staten Island
Staten Island NY01.2005
Skills
- Route Planning & Navigation
- Time Management
- Customer Service
- Problem-Solving
- Dependability & Punctuality
- Office management
- Sales Negotiations
- OSHA 30 Certified Safety Awareness
- Delivery Operations
- Attention to Detail
- Administrative tasks
- Multitasking and organization
Certification
OSHA 30-Hour Certification, Completed
Languages
Spanish Fluent
Timeline
Personal Assistant to the Owner
Woodbridge Ford Dealership
11.2023 - Current
Delivery Associate
Amazon (DSP Partner)
06.2021 - 11.2023
Sales Representative
Island Chrysler Dodge Jeep Ram
03.2016 - 06.2021
High School - General Academics
Susan E. Wagner High School
College -
College of Staten Island