Felix Aportela
Miami,FL
Summary
Driven and adaptable professional with a proven track record at Publix, excelling in customer service and team leadership. Demonstrates exceptional ability in cash handling and fostering positive customer interactions, contributing significantly to team success. Skilled in using POS systems efficiently, ensuring operational excellence and customer satisfaction. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
1
1
year of professional experience
Work History
Barista
Publix
08.2023 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Team Member
Taco Bell
07.2023 - 10.2023
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Managed multiple projects simultaneously by prioritizing tasks effectively and adjusting workload as necessary to meet deadlines.
Education
Associate of Arts - Biotechnology
Miami Dade College
Miami, FL07.2026
Skills
- Friendly and outgoing
- Team Player
- Cash Handling
- Opening and closing duties
- Active listener
- Exceptional customer service
- Team Leadership
- Adaptive and creative
- Excellent memory
- POS Systems
- Excellent math skills
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Barista
Publix
08.2023 - Current
Team Member
Taco Bell
07.2023 - 10.2023
Associate of Arts - Biotechnology
Miami Dade College
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