Felix A Reyes
Summerfield,FL
Summary
Customer-oriented General Manager with 25+ years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
25
25
years of professional experience
Work History
General Manager
Travel Excitement Inc
07.2022 - Current
- Ensured customer satisfaction while protecting company's assets, effectively managed profit and loss
- Analyzed marketing information and translated it into strategic plans
- Trained staff to deliver outstanding customer service
- Affiliate with international strategic partners to maximize sales and profits
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Interviewed prospective clients to learn about their travel needs and to discuss new business opportunity
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
Senior Insurance Sales Specialist
Liberty Mutual Direct Responce Center
11.2013 - 06.2022
- Closes inbound sales from leads for auto and homeowner's insurance
- Evaluates risk utilizing underwriting rules and guidelines in order to bind coverage
- Counsels prospects and policyholders on coverage, limits and regulations
- Follows up with and maintains a large clients base
- Interviewed prospective clients to learn about their insurance needs and to discuss any existing coverage
- Delivered informative and persuasive sales presentations to individuals and groups, effectively communicating the benefits of various insurance products.
- Managed daily operations of the agency office, ensuring smooth workflows and efficient staff performance.
Retail Store Manager
Verizon Wireless/Cellular Sales
02.2011 - 11.2013
- Opened a new store location and assisted in recruiting and training new staff
- Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts
- Completed weekly schedules according to payroll policies
- Maintained daily record of all transactions
- Contributed to merchandising ideas at team sale meetings
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
Retail Store Manager
Sprint/Nextel
11.1999 - 02.2011
- Ensured customer satisfaction while protecting company's assets, effectively managed profit and loss
- Worked closely with the district manager to formulate and build the store brand
- Analyzed marketing information and translated it into strategic plans
- Trained staff to deliver outstanding customer service
- Trained all new managers on store procedures and policies
- Determined staff promotions and demotions and terminated employees when necessary
- Delivered excellent customer service by greeting and assisting each customer
- Evaluated employee performance regularly provided constructive feedback coaching opportunities improvement recognition outstanding achievements.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Education
Associate in Business Administration - Business Administration
University Of Puerto Rico
Aguadilla, PR05.1993
Store Manager Academy -
Sprint University
Kansas City, Kansas06.2003
Sprint Major Market Academy -
Sprint University
Kansas City, Kansas02.2005
Skills
- Bilingual English/Spanish
- Self - motivated
- Negotiations expert
- Budgeting expertise
- Client account management
- New product delivery
- Business operations organization
- Leadership/communication skills
- Customer - oriented
- Leadership and team building
- Operations management
- Verbal and written communication
Timeline
General Manager
Travel Excitement Inc
07.2022 - Current
Senior Insurance Sales Specialist
Liberty Mutual Direct Responce Center
11.2013 - 06.2022
Retail Store Manager
Verizon Wireless/Cellular Sales
02.2011 - 11.2013
Retail Store Manager
Sprint/Nextel
11.1999 - 02.2011
Associate in Business Administration - Business Administration
University Of Puerto Rico
Store Manager Academy -
Sprint University
Sprint Major Market Academy -
Sprint University
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