Felix Barrera
Manhattan
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
12
12
years of professional experience
Work History
Multi Unit General Manager
Zadig & Voltaire
06.2023 - Current
- Ensured consistent implementation of company policies and procedures through regular communication with all unit managers.
- Led cross-functional teams in executing strategic initiatives that improved overall organizational efficiency.
- Established operational benchmarks for each unit location, driving consistency in service quality and customer satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
Assistant General Manager
Zadig & Voltaire
07.2022 - 06.2023
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
- Mentored and motivated team members to achieve challenging business goals.
- Boosted revenue by implementing sales cycle procedures related to new business development and contract agreements.
- Gained territory by negotiating beneficial contracts and conducting numerous cold calls.
- Cultivated performance-based culture based on individual accountability, goal attainment and team achievement.
- Supervised operations team to support operational excellence and excellent customer service.
- Performed calculations in overtime, vacation and sick hours to provide accurate data to payroll processing database.
Sales Manager
Nordstrom
11.2021 - 07.2022
- Maintained marketplace visibility marketplace by participating in industry-related and community activities.
- Led account planning strategy sessions aimed at retaining and acquiring customers and increasing business opportunities.
- Utilized metrics to modify low-performing sales and marketing programs and plans to increase effectiveness.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Evaluated performance against goals and implemented appropriate development plans.
- Recruited and hired top-level talent to add value and expertise to sales department.
- Developed and implemented comprehensive business strategies and sales and marketing plans that complemented overall corporate operating plan.
Creative Director
NYX Professional Makeup
07.2020 - 11.2021
- Developed high-impact creative projects from concept to completion, including trailers and promotional content for company campaigns.
- Evaluated and approved image retouch work,For Nyx Cosmetics LGBT Pride Campaign , mechanicals and art proofs to deliver quality results.
- Recruited, hired and trained top candidates with eye for performance.
- Revamped work strategies and processes to accomplish agency objectives.
Cosmetic Counter Manager
Estee Lauder
09.2019 - 03.2020
- Recruited, trained and supported cosmetic counter team members, emphasizing company policies, product knowledge and departmental goals across staff.
- Circulated cosmetic department to promptly and politely welcome customers and engage in conversation to assess needs.
- Offered make-up tips and popular tutorials in alignment with latest trends.
- Introduced initiatives and sales strategies to exceed sales goals
- Supervised team of 5 beauty advisors serving approximately 200 customers per day.
- Ordered supplies and inventory for cosmetics counter.
- Analyzed sales, wrote sales reports and set sales goals for cosmetics counter.
Cosmetics Counter Manager
Estee Lauder
08.2018 - 09.2019
- Trained team members in successful strategies to meet operational and sales targets.
- Aligned inventory processes with demand projections to maximize organizational and budget efficiency.
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
- Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures.
- Mentored new sales associates to contribute to store's positive culture.
- Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
Beauty Artist
MAC Cosmetics
11.2012 - 01.2016
- Kept up-to-date with style industry standards, trends and techniques to provide optimal aesthetics services to every client.
- Conducted consultations to understand client's desired outcome and assessed skin type and face structure.
- Employed variety of cosmetics to produce fresh looks, enhance facial features and manage skin tone.
- Provided clients with personalized skincare recommendations to support maintenance of healthy skin.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
Education
High School Diploma -
Miami Southridge Senior High School
Miami, FLBachelor of Arts - Bussines Management
Miami Dade College
Miami, FL05.2013
Skills
- Training and mentoring
- Sales expertise
- Account management
- Strategic planning
- Sales Reporting
- Business development and planning
- Analytical problem solver
- Operations Management
- Time Management
- Excellent Communication
- Multitasking Abilities
- Team Leadership
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Portuguese
Professional Working
Timeline
Multi Unit General Manager
Zadig & Voltaire
06.2023 - Current
Assistant General Manager
Zadig & Voltaire
07.2022 - 06.2023
Sales Manager
Nordstrom
11.2021 - 07.2022
Creative Director
NYX Professional Makeup
07.2020 - 11.2021
Cosmetic Counter Manager
Estee Lauder
09.2019 - 03.2020
Cosmetics Counter Manager
Estee Lauder
08.2018 - 09.2019
Beauty Artist
MAC Cosmetics
11.2012 - 01.2016
High School Diploma -
Miami Southridge Senior High School
Bachelor of Arts - Bussines Management
Miami Dade College
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