Felix Barrueta
Miami Lakes
Summary
Dynamic professional with a proven track record at Marriott International, excelling in revenue management and operations oversight. Recognized for enhancing guest satisfaction and driving over $350K in upsell revenue. Skilled in financial reporting and fostering team performance through effective coaching and conflict resolution. Committed to achieving operational excellence and sustainability.
Overview
7
7
years of professional experience
Work History
Assistant Front Office Manager
Marriott International - Ritz Carlton
08.2023 - Current
- Enhanced revenue and gross profits by eliminating waste and maximizing customer satisfaction.
- Encouraged and mentored employees to boost performance and remove process inefficiencies.
- Created training modules in partnership with HR for new hires.
- Supervised payroll corrections for accuracy and duplications.
- Served as floating manager-on-duty, MOD, to cover shift shortage.
- Drafted employee work schedules to fill coverage gaps.
- Used pivot tables to create detailed accounting reports to explain cost expenses.
- Recommended strong business plans, operational decisions and financial processes to support business sustainability.
- Coached employees through day-to-day work and complex problems.
- Promoted upsells bringing over $350K in revenue for the year.
- Conducted internal audits as exercises to ensure the team was promoting all brand standards. This played a key roll in exceeding our yearly goal for guest satisfaction.
- Promoted enrollment to our Marriott bonvoy with in the team creating friendly competition. This concluded in surpassing our enrollment goal by over 100 enrollments.
Assistant Residential Manager
Marriott International - W Residences
02.2021 - 08.2023
- Coordinated vendors such as carpet cleaners, tilers, cable suppliers, and satellite and phone service providers.
- Provided for peaceful and safe tenant relations through complaint management and conflict resolution.
- Conducted property move-ins, move-outs and walk-through inspections.
- Reported and documented maintenance requests and scheduled appropriate services.
- Assisted resident owners with insurance claims
- Conducted audits to ensure all resident owner documents are up to date
- Build strong relationships with resident owners ensuring to boost our owner satisfaction scores for the year.
Guest Experience Expert
Marriott International, Ritz Carlton
08.2018 - 02.2021
- Increased guest satisfaction by establishing personal connection with guest concluding in elevation guest satisfaction scores for the year
- Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
- Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
- Greeted guests upon arrival and offered assistance.
- Maintained high level of professionalism and discretion when dealing with guests.
- Promoted sales and increased sales of rooms for hotel by $70k per year
Education
High School Diploma -
Hialeah Gardens Senior Highschool
Hialeah Gardens, FL05-2014
Skills
- Revenue management
- Microsoft Office Suite
- Inventory oversight
- Financial reporting
- Data inputting
- Operations management
- Expense tracking
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Assistant Front Office Manager
Marriott International - Ritz Carlton
08.2023 - Current
Assistant Residential Manager
Marriott International - W Residences
02.2021 - 08.2023
Guest Experience Expert
Marriott International, Ritz Carlton
08.2018 - 02.2021
High School Diploma -
Hialeah Gardens Senior Highschool
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