Felix B. Otchere
Centreville,VA
Summary
Results-oriented Project and Program Management Professional with over 15 years of experience supporting IT and Software Development projects for government agencies. Proficient in Scrum and Agile methodologies, leading program reviews and guiding clients through Joint Application Development (JAD) meetings. Recognized for delivering creative solutions in system design, functionality, and customer service. Holds a Public Trust Clearance.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Program Manager
GovCIO
08.2020 - Current
- Company Overview: United States Patent and Trademark Office
- Serve as the Program and Project Manager for multiple task orders along the Alliant II umbrella, which total over $10mm
- Work directly with Product and Engineering partners, using Scrum, DevSecOps and New Ways of working (NWoW) to ensure that development teams are regularly delivering and deploying software solutions
- Directs all phases of programs from inception through completion
- Responsible for the cost, schedule and technical performance of company programs or subsystems of major programs
- Manage all day-to-day tasks associated with the prospective task orders and staff
- Coordinates the preparation of proposals, business plans, proposal work statements and specifications, operating budgets and financial terms/conditions of contract
- Work closely with Proposal teams to acquire new contracts and those that are up for Re-compete
- Responsible for staffing and onboarding of current and potential resources, in accordance with contract requirements
- Work with USPTO COR’s and Product Owners to identify and mitigate risks and impediments
- Collaborate with Product Owners to define and breakdown business requirements
- Utilize Rally to create, track and adjust user stories, spikes, project timelines and team member availability/capacity for multiple initiatives
- Coordinate bi-weekly meetings with Program and Task Order Managers to provide statuses on the health of project such as funding and performance
- United States Patent and Trademark Office
Project Manager/Scrum Master
Ticketmaster
03.2020 - 08.2020
- Company Overview: Core Ticketing and Archtics Supply Teams
- Serve as the Scrum Master for two teams as a part of the PMO group
- Work directly with Product and Engineering partners, using Scrum and SAFe methodologies to ensure that development teams are regularly delivering and deploying software solutions
- Collaborate with Stakeholders and Program Managers to plan and define roadmap initiatives, and identify and resolve changes in program scope
- Utilize metrics to focus on team gaps and promote improved efficiency
- Coordinate PI planning with Product team to focus on Project roadmap and features
- Remove impediments that hinder development efforts
- Work with Engineering leads to identify and remediate technical debt
- Collaborate with Product Owners to define and breakdown business requirements
- Utilize Jira to create, track and adjust user stories, spikes, project timelines and team member availability for multiple initiatives
- Coordinate all Scrum and SAFe ceremonies, which include: Sprint/PI Planning, Daily Stand-up, and Retrospectives
- Core Ticketing and Archtics Supply Teams
Project Manager and Senior Scrum Master
General Dynamics Information Technology
02.2019 - 03.2020
- Company Overview: Navy Information Warfare Center Pacific
- Serve as the Scrum Master for multiple, remote, teams and guide software development activities through facilitation of collaborative meetings with stakeholders to understand data and business system objectives, present system functionalities and elicit feedback
- Coach and assist team members to ensure that they are adhering to Agile, Scrum, and Kanban principles and framework
- Remove impediments that hinder development efforts
- Work with stakeholders to establish project scope and release cycles
- Collaborate with Product Owners to define and breakdown business requirements
- Utilize Jira to create, track and adjust user stories, spikes, project timelines and team member availability for multiple initiatives
- Coordinate all Scrum ceremonies, which include: Sprint Planning, Daily Stand-up, and Retrospective
- Provide status updates to Project and Program managers, which include reporting metrics
- Produce brown-bag sessions on Agile and Scrum practices
- Established guidelines and procedures for onboarding, for newly awarded contracts
- Created and maintained a comprehensive Key Skills Matrix to track the skillsets of the team members, across various projects
- Navy Information Warfare Center Pacific
Scrum Master/Project Coordinator
Center for Organizational Excellence
01.2018 - 02.2019
- Company Overview: Office of Personnel Management (OPM), Data Warehouse Program
- Serve as the Scrum Master and guide software development activities through facilitation of collaborative meetings with stakeholders to understand data and business system objectives, present system functionalities and elicit feedback
- Coach and assist Business Analysts and developers to ensure that they are adhering to Agile, Scrum, Kanban, and SAFe principles and framework
- Review Business Requirement Documents (BRD) in order to refine, and decompose Business requirements into user stories
- Remove impediments that hinder development efforts
- Utilize Jira to create, track and adjust user stories, spikes, project timelines and team member availability for multiple initiatives
- Coordinate all Scrum ceremonies, which include: Sprint Planning, Daily Stand-up, and Retrospective
- Provide status updates to Project and Program managers, which include reporting metrics
- Produce brown-bag sessions on Agile and Scrum practices
- Established guidelines and procedures for onboarding, for newly awarded contracts
- Created and maintained a comprehensive library of 25 standard operating procedures (SOPs), establishing uniformity of resources and normative procedures
- Office of Personnel Management (OPM), Data Warehouse Program
Scrum Master/Sr. Business Analyst
VMD Systems
01.2016 - 01.2018
- Company Overview: Transportation Security Administration (TAS/TSA) and Department of Veterans Affairs
- Supported the release efforts of various mobile & web applications for the Transportation Security Administration
- Performed Scrum Master duties in an Agile/Scrum, SAFe environment to ensure the successful launch of mobile & web applications into production
- Remove obstacles and impediments for the team by escalating issues to leadership and utilizing quick-thinking and creative methods to ensure the delivery of customer solutions
- Analyze burn down charts and create sprint reporting metrics, which are presented to product owners and stakeholders
- Create process maps and data models to illustrate current and future features, enhancements, and UI/UX mockups
- Utilize technical writing acumen to compose and review technical user stories and acceptance criteria, gathered from business requirements in JIRA
- Collaborate with members of the Product, Business and Engineering Teams to develop and maintain Product Backlogs
- Offer expertise to assist in sizing and prioritization meetings
- Organize scrum ceremonies for the team (Daily Stand-up, Planning, Retrospective, Grooming & Review/Demo)
- Transportation Security Administration (TAS/TSA) and Department of Veterans Affairs
Sr. Client Relationship Manager/Project Manager
AOC Solutions Inc.
Chantilly, USA
01.2013 - 01.2016
- Company Overview: Chantilly, VA
- Supported the EnCompass application, an Accounts Payable and Card Management software sold to financial institutions, to maintain and simplify vendor invoices and merchant logs
- Served as Lead CRM and directed development efforts of the CRM team by capturing business requirements, prioritizing efforts, identifying any implementation deviations, and preparing customized metric reports to translate progress to stakeholders
- Managed stakeholders, cross-functional departments and 3rd party relationships to bridge communication gaps and identify product opportunity, creating clear and relevant requirements to maximize efficiency in existing products
- Respond to functional and technical elements of RFIs/RFPs with technical writing responses
- Performed Quality Assurance and UAT testing to ensure that requirements were executed effectively, providing reliable and relevant solutions to clients
- Lead and supervised two, CRM-based, client implementations from the discovery phase through deployment and maintenance
- Created and presented process maps and Visio diagrams that highlighted feature functionality and gap analysis to identify specific areas where additional technical support may have been needed and delivered supporting documentation
- Proficiency with software as a solution (SaaS) solutions
- Collaborate with Implementation Mangers to assist in the integration of various ERP systems, such as Oracle, PeopleSoft and Munis
- Construct customized reporting and site metrics to display usage trends which are used as a tool to determine areas of improvement for the site
- Chantilly, VA
Lead Systems Analyst
Novetta Solutions
Reston, USA
01.2012 - 01.2013
- Company Overview: Reston, VA
- Provided support for the Data Services Environment (DSE) which was hosted on both classified and non-classified networks
- Responded to customer inquiries and support requests via telephone, email and Defense Connect Online (DCO)
- Worked closely with software developers and testers to improve the functionality of the application for upcoming releases
- Utilized JIRA software for bug and defect tracking
- Monitored usage metrics and submitted bi-weekly and monthly reports to the Defense Information Systems Agency (DISA)
- Created and implemented a satisfaction survey to analyze performance and areas of improvement
- Prepared and presented training materials to prospective and current clients
- Provided support and training to Tier I staff based in Columbus, Ohio
- Reston, VA
- Top Secret Security Clearance required for this position
LAN Administrator
Tecolote Research Inc.
Arlington, USA
01.2010 - 01.2012
- Company Overview: Arlington, VA
- Provided on-site, phone, remote, and on-call desktop support for internal employees in various locations across the country in Windows XP and Windows 7 environments
- Recognized and rewarded for consistently providing top-notch client support
- Configured and installed Routers, Switches, and NAS devices
- Regularly met with support clients to maintain relationships and look for ways to improve the level of service provided
- Utilized Commercial of the shelf products (COTS)
- Created and managed user email accounts on Microsoft Exchange 2010 and Active Directory
- Performed troubleshooting for network connectivity issues for LAN and VLAN offices
- Created images and re-imaged workstations with Symantec Ghost
- Created technical documents to detail IT policies and procedures
- Demonstrated proficiency in VMware software for monitoring a virtual network
- Worked with and demonstrated proficiency in Guardian Edge and Symantec Endpoint Encryption software
- Monitored Event Sentry and EMC alerts (SAN)
- Performed daily differential, weekly, and monthly backup procedures with Backup Exec software
- Arlington, VA
- Secret Security Clearance required for this position
Education
Journalism/Advertising -
West Virginia University
Morgantown, WV01.2003
Skills
- Application Lifecycle Management
- Program performance analysis
- Budget coordination
- Team training and development
- SDLC
- Scrum
- Kanban Methodology
- Business Requirements
- Software Modernization
- Process Mapping & Improvements
- DevSecOps Support
- User Story Development
- Project Management
- Program Management
- Reporting/Documentation
- Cloud Migration
- Customer Service
- Technical Support
- Scaled Agile Framework (SAFe)
- Quality Assurance Testing
- Business Analysis
- Technical Writing
- JIRA
- SharePoint
- Rally
- Confluence
- Github
- Office 365
- MS Teams
- Costpoint
- Risk Management
Certification
- Certified Scrum Master (Scrum Alliance)
- ICAgile Certified Professional
- Scaled Agile Framework (SAFe 5.0)
Timeline
Program Manager
GovCIO
08.2020 - Current
Project Manager/Scrum Master
Ticketmaster
03.2020 - 08.2020
Project Manager and Senior Scrum Master
General Dynamics Information Technology
02.2019 - 03.2020
Scrum Master/Project Coordinator
Center for Organizational Excellence
01.2018 - 02.2019
Scrum Master/Sr. Business Analyst
VMD Systems
01.2016 - 01.2018
Sr. Client Relationship Manager/Project Manager
AOC Solutions Inc.
01.2013 - 01.2016
Lead Systems Analyst
Novetta Solutions
01.2012 - 01.2013
LAN Administrator
Tecolote Research Inc.
01.2010 - 01.2012
Journalism/Advertising -
West Virginia University
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