Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sharlene Brinkley

Petal,MS

Summary

Highly proactive manager with 7 years of experience in team leadership in the restaurant and hospitality industries. Background includes sales, management and front and back-of-the-house operations. Flexible, result-oriented manager offering focused leadership and restaurant operations knowledge to drive profitability. Exceptional communication skills. High-energy manager successful in building and motivating dynamic teams. Cultivates a company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth.

Overview

5
5
years of professional experience

Work History

Food and Beverage Supervisor

Hattiesburg Convention Commission
Hattiesburg, MS
05.2018 - 04.2020
  • Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Worked with qualified chef to diversify menu with new offerings.
  • Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
  • Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
  • Planned operations to effectively cover all needs while controlling costs and maximizing service.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Coordinated and organized all restaurant inventory.
  • Hired and managed all kitchen staff.

Kitchen Manager

Logan's Roadhouse
Hattiesburg, MS
10.2017 - 03.2018
  • Coordinated and organized all restaurant inventory.
  • Maximized quality assurance by completing frequent checks of the line.
  • Resolved customer concerns with food preparation in a timely manner.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Oversaw food preparation and monitored safety protocols.
  • Hired and managed all kitchen staff.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Motivated staff to perform at peak efficiency and quality.
  • Carefully interviewed, selected, trained and supervised staff.
  • Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
  • Actively participated in ongoing customer service programs to build sales and rapport in the community.
  • Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Led and directed team members on effective methods, operations and procedures.
  • Prepared for and executed new menu implementations.
  • Maintained a safe working and guest environment to reduce the risk of injury and accidents.
  • Created fun team building activities to engage staff in up-selling to meet revenue targets.
  • Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within the restaurant.
  • Achieved highest employee retention rate in the region.
  • Reduced food waste by 4%.

Front of House Manager

Logan's Roadhouse
Ridgeland, MS
08.2015 - 10.2017
  • Cross-trained and backed up other customer service managers.
  • Strengthened existing customer relationships through extensive communication and tried and true marketing strategies.
  • Immediately addressed issues with customers and successfully resolved said issues.
  • Investigated and resolved customer inquiries and complaints in an empathetic manner.
  • Adhered to all confidentiality requirements at all times.
  • Solved unresolved customer issues.
  • Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
  • Trained staff on operating procedures and company services.
  • Scheduled staff shifts to cover peaks and lulls in customer inquiries.
  • Fostered an environment which encouraged continual process improvements.
  • Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.
  • Maintained up-to-date knowledge of product and service changes.
  • Managed work flow to exceed quality service goals.
  • Met all customer call guidelines including service levels, handle time and productivity.
  • Carefully interviewed, selected, trained and supervised staff.
  • Strategically developed effective marketing plans to increase sales and profits while managing costs.
  • Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
  • Actively participated in ongoing customer service programs to build sales and rapport in the community.
  • Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
  • Maintained a safe working and guest environment to reduce the risk of injury and accidents.
  • Conducted timely performance evaluations for all front of house staff.
  • Quickly identified problem situations and skillfully resolved incidents to the satisfaction of involved parties.
  • Created fun team building activities to engage staff in up-selling to meet revenue targets.
  • Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within the restaurant.

Shift Leader

Dunkin Donuts
Lincoln, Nebraska
01.2015 - 05.2015
  • Assigned daily tasks to employees and monitored activity and task completion.
  • Established open and professional relationships with team members which helped resolve issues and conflicts quickly.
  • Ensured a safe working environment by following all safety procedures, policies and regulations.
  • Coached team members in techniques necessary to complete job tasks.
  • Consistently provided friendly guest service and heartfelt hospitality.
  • Promptly and empathetically handled guest concerns and complaints.
  • Demonstrated integrity and honesty while interacting with guests, team members and managers.
  • Built loyal clientele through friendly interactions and consistent appreciation.
  • Cross-trained and coordinated scheduling with team members to ensure seamless service.
  • Verified that prepared food met all standards for quality and quantity.
  • Handled currency and credit transactions quickly and accurately.
  • Followed food safety procedures according to company policies and health and sanitation regulations.
  • Strictly followed all cash, security, inventory and labor policies and procedures.
  • Maintained high standards of customer service during high-volume, fast-paced operations.

Education

BBA - Business Administration

New England College of Business
Boston, MA
07.2019

Skills

  • Organized multi-tasker
  • Quick learner
  • Dedicated team players
  • Fluent in Spanish
  • Knowledgeable in Microsoft Office
  • Inventory control
  • Visionary
  • Customer-oriented
  • Safety processes and procedures
  • Coaching and mentoring
  • Recruitment and talent development
  • Flexible thinker
  • Results-oriented
  • Verbal and written communication
  • MS Office
  • Organization

Timeline

Food and Beverage Supervisor

Hattiesburg Convention Commission
05.2018 - 04.2020

Kitchen Manager

Logan's Roadhouse
10.2017 - 03.2018

Front of House Manager

Logan's Roadhouse
08.2015 - 10.2017

Shift Leader

Dunkin Donuts
01.2015 - 05.2015

BBA - Business Administration

New England College of Business

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