Summary
Overview
Work History
Education
Skills
Timeline
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Felix Colon

Providence,RI

Summary

Dynamic leader with a proven track record at Lacoste, adept in customer service management and inventory control. Excelled in building a loyal customer base and enhancing store operations, leading to significant improvements in customer satisfaction and team performance. Skilled in Microsoft Office Suite and mentoring, I effectively increased employee retention and store efficiency.

Focused Assistant Store Manager known for creating stunning merchandise displays and improving revenue for location. Offering exemplary writing and oral communication skills. Experience in diverse retail environments.

Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.

Overview

16
16
years of professional experience

Work History

Assistant Store Manager

Lacoste
04.2019 - 07.2024
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Assisted in recruiting, hiring and training of team members.
  • Rotated merchandise and displays to feature new products and promotions.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Increased employee retention, training staff in effective customer service techniques and product knowledge.

Assistant Manager

Champs Sports
03.2012 - 07.2016
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.

Senior Retail Associate

Radio Shack Dealer
11.2008 - 02.2015
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Developed strong working relationships with vendors resulting in better support for products offered at our retail location.
  • Supported management in loss prevention efforts by adhering to company policies and monitoring suspicious activity.

Education

High School Diploma -

Job Corps
Chicopee, MA
05-2017

Skills

  • Problem-solving
  • Customer service
  • Customer experience
  • Customer service and engagement
  • Retail operations
  • Inventory control
  • Customer relations
  • Store organization
  • Time management
  • Team building and leadership
  • Customer service management
  • Team management
  • POS systems operations
  • Employee scheduling
  • Hiring and training
  • Staff management
  • Upselling and cross selling
  • Pricing and markdowns
  • Work Planning and Prioritization
  • Mentoring and coaching
  • Business development and planning
  • Microsoft Office Suite
  • Quickbooks
  • [Software] expertise
  • Verbal and written communication
  • Effective leader
  • Payroll administration and timekeeping
  • KPI tracking

Timeline

Assistant Store Manager

Lacoste
04.2019 - 07.2024

Assistant Manager

Champs Sports
03.2012 - 07.2016

Senior Retail Associate

Radio Shack Dealer
11.2008 - 02.2015

High School Diploma -

Job Corps

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Felix Colon