Summary
Overview
Work History
Education
Skills
Timeline
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Felix Diaz

Bronx

Summary

Security professional with commitment to maintaining high standards and achieving results. Extensive experience in ensuring safety and well-being of guests and staff within hotel environment. Known for team collaboration and adaptability to changing needs, with skills in surveillance, conflict resolution, and emergency response.

Overview

8
8
years of professional experience

Work History

Delivery Driver

Papa Johns
07.2023 - 03.2025
  • Delivered food to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.

Uber driver

Uber Technologies , inc.
08.2018 - 02.2024
  • Communicated with passengers and transported them to and from their desired destinations, ensuring the great customer experience.
  • Maintained the vehicle clean and in excellent condition, provided all the time excellent customer service and resolved any customer problematic issues.
  • Loaded and unloaded vehicles, identified and took the shortest and fastest route , and demonstrated the ability to remain calm in stressful situations.
  • Followed navigational directions from gps, calculated the right fare, and executed multiple administrative tasks as required .
  • Achieved and maintained a perfect 5 star Uber ride rating .
  • Developed strong communication skills while interacting with diverse groups of riders daily.
  • Responded to passenger concerns and complaints politely and professionally.
  • Assisted passengers with loading and unloading luggage for enhanced customer care.
  • Built and maintained positive relationships with passengers by providing friendly and professional service.
  • Increased repeat business through exceptional customer service, resulting in numerous positive reviews on the rideshare platform.
  • Followed company guidelines and policies when interacting with passengers.
  • Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.
  • Maintained excellent ratings from passengers by consistently delivering friendly service and timely pickups.
  • Ensured passenger safety with strict adherence to traffic regulations and proactive driving habits.

Sales Associate

Atlantic Auto Import Corp.
02.2017 - 08.2018
  • In charge of motor vehicle registrations.
  • Creating temporary plates and reassignments.
  • Registered customers for car insurance.
  • In charge of mailing cars overseas.
  • Going to auctions and purchasing cars.
  • Following and maintaining relationships with former customers.
  • Minimum outbound call requirement.
  • Monitoring and contacting Service customers.
  • Determining each customer's vehicle needs by active listening.
  • Learning, understanding, and following call and email scripts.
  • Setting, confirming, and following up.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Education

Bachelor’s Degree -

Stony Brook University
09.2018

Skills

  • Microsoft office
  • Management
  • Communication
  • Attention to details
  • Bilingual
  • Valid Driver's license
  • Customer service
  • Positive attitude
  • Teamwork and collaboration
  • Attention to detail
  • Time management
  • Dependable and reliable
  • Client relationship management
  • Dispatch communication
  • Guest assistance
  • Public safety

Timeline

Delivery Driver

Papa Johns
07.2023 - 03.2025

Uber driver

Uber Technologies , inc.
08.2018 - 02.2024

Sales Associate

Atlantic Auto Import Corp.
02.2017 - 08.2018

Bachelor’s Degree -

Stony Brook University

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Felix Diaz