Felix Falu

• Collected room deposits, fees, and payments.
• Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
• Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
• Resolved guest issues promptly, resulting in positive feedback and return visits.

Applied industry-leading benchmarks for operational excellence. Forbes 4 star hotel.

• Purchased produce following guidelines of marketing plan.
• Planned attractive produce displays, using color and texture to enhance.
• Negotiated with suppliers for favorable prices, terms, quality, and delivery.
• Boosted grocery sales with top-notch merchandising abilities and expertise in implementing effective promotions.

• Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
• Trained and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
• Elevated customer loyalty by using strong communication abilities to resolve customer problems.
• Maintained accurate inventory counts to meet customer demands and sustain operations.
• Recommended products based on solid understanding of individual customer needs and preferences.

• Maximized team productivity by expertly delegating tasks to supporting roles.
• Monitored food/product rotation for quality control.
• Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.

• Operated kitchen utensils and equipment with manual dexterity, speed, and accuracy
• Took orders, answered questions, and performed suggestive selling
• Developed relationships with customers to encourage repeat sales
• Took inventory of deli items and restocked shelves when necessary
• Understood and followed food safety procedures and requirements.

• Demonstrated strong multitasking abilities, managing multiple food stations simultaneously without compromising quality or speed.
• Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
• Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
• Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.

• Scanned carton labels and shelf stickers to reconcile items on hand with inventory records
• Matched part numbers to inventory locations and transported products to correct warehouse locations
• Checked shelf labels for each item for pricing accuracy
• Sorted pallets and containers and transported items to sales floor for stocking
• Stocked shelves during store hours, maintaining clean and presentable work areas to reduce hazards.