Katlyn Feliz Rodriguez
Chesapeake,VA
Summary
Versatile and dynamic professional with a proven track record at Chesapeake Police Department, adept in humane animal handling and investigation techniques. Demonstrates exceptional communication and empathy, ensuring public safety and animal welfare. Excelled in collaborative efforts, leading to significant improvements in community relations and operational efficiency.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Animal Control Officer
Chesapeake Police Department
07.2022 - Current
- Collaborated with local law enforcement agencies to enforce animal control ordinances and handle dangerous or aggressive animals.
- Handled emergency situations calmly and effectively, employing appropriate restraint techniques for various species while prioritizing public safety.
- Conducted thorough investigations into cases of suspected animal cruelty or neglect, gathering evidence to support legal action when necessary.
- Developed strong working relationships with veterinarians, rescue organizations, and other stakeholders within the community for improved collaboration on shared goals.
- Enhanced public safety by responding to and investigating reports of animal abuse, neglect, and nuisance complaints.
- Facilitated positive outcomes in difficult situations by using conflict resolution skills when interacting with agitated or uncooperative individuals during field operations.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Animal Shelter Front Desk Clerk - Restrictive Duty
Chesapeake Police Department
08.2023 - 03.2024
- Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Monitored front desk telephone lines attentively for prompt response to incoming calls while multitasking effectively during busy periods.
- Complete stray, animal surrender, and protective custody animal intakes.
- Assist citizens with finding their lost pets.
- Assist citizens with adoption of an animal.
Claims Associate
Walmart
11.2020 - 04.2021
- Worked productively in fast-moving work environment to process large volumes of claims.
- Maintained up-to-date knowledge of industry regulations, ensuring compliance in all aspects of claims handling.
- Managed high-volume claim caseloads, ensuring accurate documentation and adherence to company policies.
- Receive store product from outside vendors ensuring all merchandise was accounted for.
- Process stolen, broken, and hazardous materials.
Asset Protection Customer Host
Walmart
01.2020 - 11.2020
- Contributed to a positive store atmosphere by greeting customers warmly upon entry and exit.
- Improved customer safety by promptly addressing potential hazards and ensuring proper signage was in place.
- Ensured accurate record-keeping by logging daily activities, incidents, and observations in the asset protection logbook.
- Conducted bag checks at entrances and exits to prevent theft and maintain a secure shopping environment.
- Worked closely with management to develop innovative solutions for reducing losses due to theft or damage within the store premises.
- Assisted in the apprehension of shoplifters by maintaining a strong presence on the sales floor and collaborating with law enforcement when necessary.
- Provided exceptional customer service, assisting shoppers with questions, concerns, and locating merchandise.
Teacher's Assistant
Courthouse Montessori
07.2019 - 12.2021
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Supported student learning objectives through personalized and small group assistance.
- Worked with lead teacher to monitor class schedule and take attendance.
- Graded assignments and reported individual progress to teacher.
- Maintained safety and security by overseeing students in recess environments.
- Documented student progress and communicated with parents to keep informed.
Teacher's Assistant
Lightbridge Academy
07.2018 - 07.2019
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Supported student learning objectives through personalized and small group assistance.
- Worked with lead teacher to monitor class schedule and take attendance.
- Graded assignments and reported individual progress to teacher.
- Maintained safety and security by overseeing students in recess environments.
- Develop positive relationship with parent's and family of students.
Hostess/Front Desk Associate
Dave and Busters
11.2016 - 04.2018
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
- Completed daily side work and opening and closing duties without fail.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Education
High School Diploma -
Hickory High School
Chesapeake, VA06-2017
Skills
- Knowledge of local ordinances
- Customer Service
- Humane animal treatment
- Animal Welfare Laws
- Animal Behavior
- Compassion and Empathy
- Court Testimony
- Zoonotic Disease Knowledge
- Investigation techniques
- Excellent Communication
- Organizational Skills
- Decision-Making
- Public Speaking
- Record-keeping
- Time Management
- Animal Handling
Accomplishments
- Completed Animal Control Academy with accuracy and efficiency.
- Used Microsoft Excel to track spreadsheets of summonses.
Certification
- ACO - Certified Animal Control Officer
- Euthanasia Certified
- Crisis Intervention Trained Officer
Award
Chief's Recognition Award
Timeline
Animal Shelter Front Desk Clerk - Restrictive Duty
Chesapeake Police Department
08.2023 - 03.2024
Animal Control Officer
Chesapeake Police Department
07.2022 - Current
Claims Associate
Walmart
11.2020 - 04.2021
Asset Protection Customer Host
Walmart
01.2020 - 11.2020
Teacher's Assistant
Courthouse Montessori
07.2019 - 12.2021
Teacher's Assistant
Lightbridge Academy
07.2018 - 07.2019
Hostess/Front Desk Associate
Dave and Busters
11.2016 - 04.2018
High School Diploma -
Hickory High School
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