Felix Galinsky
Www.linkedin.com/in/felixgalinsky
Summary
Dynamic multi-unit leader with over 10 years of experience in top-tier organizations, excelling in cross-functional team management and driving maximized ROI. Demonstrated success in transforming operations to enhance P&L performance and promote a culture of service excellence. Proven expertise in coaching teams and boosting operational efficiency, consistently surpassing performance benchmarks through strategic vision and servant leadership.
Overview
13
13
years of professional experience
Work History
Multi Unit Franchise Owner
PrimoHoagies
05.2020 - 11.2024
- Motivated and led a team of over 100 members to achieve consistent sales targets across four locations, resulting in consistent same-store sales growth of 10%.
- Oversaw daily operations with a focus on inventory and payroll control, excellent customer service, and employee development and retention, which resulted in our top and bottom P&L numbers always ranking in the top 5% of the company.
- Negotiated and secured competitive pricing agreements with vendors, leading to a 3% increase in profit margins.
- Ensured compliance through regular franchise inspections, achieving top corporate scores.
- Executed high-profile events featuring the initial public showing of New York Giants quarterback Tommy DeVito, generating millions of impressions online, and leading to the best grand opening week in franchise history.
- Purchased and transformed the lowest-performing store into a top-third location with diligent daily supervision.
Director of Operations
Chick-fil-A
10.2019 - 05.2020
- Coordinated front-of-house and back-of-house tasks to enhance service speed and efficiency, which led to the highest customer satisfaction rate in our segment.
- Streamlined procurement strategies by having specific inventory levels, resulting in industry-leading waste reduction metrics.
- Prepared for future franchise ownership by learning from one of the best companies in the industry.
VP of Operations
Planet Fitness
11.2011 - 10.2019
- Directed operations across 20 locations and over 500 employees in different states. Accomplished this by fostering professional growth via training and seminars, and having nearly a zero percent turnover rate among my leadership team, which led to consistency at all levels of our operation.
- Progressed from front desk team member to multi-unit leader, culminating in percentage ownership.
- Analyzed financial statements and sales reports to assess productivity, achieving a robust EBITDA score during sale to private equity firm.
- Achieved status as the inaugural certified training manager among 2,000 global locations on corporate's new training platform.
- Trained staff on product knowledge, customer service techniques, and sales strategies, which led to over 60% premium membership sales percentages.
- Conducted monthly evaluations of brand excellence across all locations, resulting in a near-perfect corporate inspection score.
Education
Bachelor's Degree - Business Management
William Paterson
Wayne, NJ05-2015
Skills
- Cross-Functional Team Management
- Maximize ROI with P&L performance control and analysis
- Project Management Expertise
- Proactive vs Reactive
- Service Excellence via a Customer-centric Approach
- Coaching, Training, and Developing teams
- Leader vs Boss Servant leadership
- Operational Efficiency Improvement
Timeline
Multi Unit Franchise Owner
PrimoHoagies
05.2020 - 11.2024
Director of Operations
Chick-fil-A
10.2019 - 05.2020
VP of Operations
Planet Fitness
11.2011 - 10.2019
Bachelor's Degree - Business Management
William Paterson
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