Iris Martinez

• Enhanced building security by diligently monitoring CCTV systems and reporting suspicious activities.
• Assisted in reducing security risks by conducting thorough bag checks and screening processes for all entrants.
• Managed high-pressure situations, handling multiple simultaneous tasks while maintaining a calm demeanor.
• Helped maintain an organized workspace by managing office supplies inventory and ensuring adequate stock levels for daily operations.
• Streamlined visitor check-ins with efficient use of electronic visitor management systems.
• Assisted law enforcement personnel during investigations by providing detailed incident reports and relevant video footage upon request.
• Expedited event set-up by coordinating access requirements for vendors and event staff members effectively.
• Supported receptionist duties, such as answering phone calls and emails, scheduling appointments, and managing facility calendars.

• Handled customer inquiries and directed visitors to correct departments.
• Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
• Resolved customer problems and complaints.
• Operated multi-line telephone system to answer and direct high volume of calls.
• Collected Type payments, processed transactions and updated relevant records.

Sorted, received, and distributed mail correspondence between departments and personnel.

• Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.

• Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
• Answered multi-line phone system and enthusiastically greeted callers.
• Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
• Entered data into system and updated customer contacts with information to keep records current.
• Maintained electronic filing systems and categorized documents.
• Responded to emails and other correspondence to facilitate communication and enhance business processes.
• Managed executive calendars, scheduling appointments and meetings to optimize time management.
• Provided clerical support to company employees by copying, faxing, and filing documents.