Felix Guillen

Ensure all associates are trained using the CarMax training methodology

Ensure all associates complete required Workday technical and nontechnical training

Achieves daily and weekly production

targets

Communicate expectations and provide positive and developmental feedback to associates

Follow Flow Operating principles and

ensure lines are staffed to produce at demand rate

Ensure standards are met through observation, maintenance of visual tools, and execution of standard work

Lead and execute continuous

improvement efforts

Assist with developing and executing

production plan

Track, update and ensure completion of equipment and facility maintenance

Responsible for workplace cleanliness

and organization in accordance with CarMax 5S standards

Ensure proper inventory levels of all personal protective equipment, tools, and chemicals

Lead and participate in team, store and management communication meetings Provide support to sales, business office and purchasing teams when needed

• Provide outstanding customer service to both internal and external customers

Perform duties of Operations Manager

in his/her absence

Directed workflow and assigned tasks to Mechanical Associates, ensuring alignment with Flow System principles and achieving line output and quality standards.

• Achieved daily and weekly production targets in mechanical and inspection work zones while managing vehicle flow through the reconditioning process for both CarMax and customer vehicles.

• Monitored and maintained shop tools, supplies, and personal protective equipment to ensure accessibility and operational readiness.

• Supervised inspection and repair processes, leveraging the ERO system to prioritize vehicle processing and inspection approvals.

• Partnered with cross-functional teams to address vehicle quality concerns and resolve process inefficiencies.

• Ensured full staffing coverage for all mechanical and inspection areas while fostering positive associate engagement through round tables, one-on-one meetings, and Compass Engagement initiatives.

• Implemented and documented competency-based observations to enhance work execution and support associate development.

• Maintained department performance by meeting or exceeding Comeback standards, Backflow/Transfer goals, and other key metrics.

• Utilized the Training Matrix to plan and execute associate development while providing regular feedback, performance reviews, and individualized coaching.

• Promoted a harmonious work environment by resolving conflicts and engaging teams in problem-solving to identify root causes and implement solutions.

• Ensured compliance with CarMax 5S Methodology, Asset Protection, and Environmental Health & Safety (EH&S) standards.