Summary
Overview
Work History
Education
Skills
MILITARY
COMMUNICATION
Languages
Timeline
Generic

Felix Gutierrez

Harrison Twp.,MI

Summary

Experienced with immersive language instruction, ensuring students grasp both linguistic and cultural nuances. Utilizes tailored teaching techniques to meet individual learning preferences, fostering dynamic classroom environment. Knowledge of curriculum design and track record of enhancing student proficiency through interactive and practical application methods.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Security professional with thorough understanding of implementing and maintaining security protocols. Known for reliability, flexibility in adapting to dynamic environments, and strong focus on collaborative efforts to achieve results. Adept in surveillance, incident response, and conflict resolution, bringing balanced approach to team alignment and operational efficiency.

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Experienced with community engagement and outreach strategies. Utilizes relationship-building skills to foster positive community interactions. Knowledge of conflict resolution and public speaking for effective community relations.

Overview

27
27
years of professional experience

Work History

Wedding Officiant

Self-employeed
01.2024 - Current
  • Established partnerships with local wedding vendors such as photographers, florists, and venues for cross-promotional opportunities.
  • Collaborated with clients to design custom floral arrangements for weddings, events, and special occasions.
  • Showcased adaptability by performing at various types of events including corporate functions, weddings, private parties.
  • Directed wedding-day events, ceremony timing, and speeches.

HOUSEKEEPING SUPERVISOR

JLL GM
10.2022 - 06.2023
  • Supervised employees on a daily basis. Provided work assignments and work orders to be done on a specific night. Approve overtime when needed. Ensure that any spills in the plant are cleaned in a timely manner to avoid any safety incidents. Inspect assigned areas on a daily basis, to ensure work is done properly.

Spanish Instructor

Wayne County Community College/The Helm Life Center
01.2016 - 12.2022
  • I created two curriculums to teach Spanish; Spanish for the Traveler which is a basic introduction to the Spanish language and culture. The second one which is Conversational Spanish, an intermediate Spanish course that allow you to use what you have previously learn and practice it in conversation. I also teach Spanish to children during the summer at Wayne County Community College District.

Customer Service

First Advantage
04.2022 - 09.2022
  • Remote customer service representative. Scheduling appointments for fingerprinting, drug testing.

AUTOMOTIVE INTERIOR ASSEMBLER

YANFENG AUTOMOTIVE INTERIORS
01.2022 - 04.2022
  • Assemble doors for Ford Bronco on an assembly line, worked all stations efficiently and timely.

SPANISH TEACHER FOR K-8th GRADE

Faxon Academy
08.2021 - 10.2021
  • Spanish teachers for children for grades of kindergarten up to 8th grade.

COMMUNITY CONNECTOR

MOLINA HEALTHCARE
01.2019 - 01.2021
  • Contacted members daily via phone. Connected them with community resources. Assisted members daily with filling out paperwork, and assist with filing for subsidized housing, section 8 housing, utility assistance, tax relief organizations, legal aid, food pantries, clothing resources, appliance resources. Assist members keep their Medicaid benefits by filing exceptions for them and assisting them with filing work requirements.

DRIVER

UBER & LYFT
01.2017 - 01.2019
  • Drove clients on a daily basis throughout different counties. Always obtaining a 5-star rating. Always maintaining a professional look with a great personality and attitude.

Police Authority

Wayne County Community College
01.2016 - 01.2019
  • I worked at different college campuses as a Police Authority officer. Performed rounds on a daily basis, monitor cameras and classrooms daily. Ensure that there were no problems in the campus or classrooms. Responded to any alarms on different campuses as assigned. Attended necessary training to learn how to use hand cuffs, and how to make arrests. Qualified at the firing range on a monthly basis. Obtained a CPL.

SALES

PRIMERICA
01.2017 - 01.2018
  • Teach individuals how to save for the future and invest. Sold life insurances, as well as other products sold by Primerica.

Security

City Shield
01.2016 - 01.2017
  • I worked at Little Caesar’s Arena, Comerica Park, Ford Field and Pistons new Training Facility as security for various events.

SUPERVISOR

DTE ENERGY
09.1999 - 08.2016
  • Supervised field service employees for 10 years, Collections, Billing, Energy Theft, Revenue Protection, Meter Reading, Gas Operations, ensuring that they would work safely and proficient while at customer’s homes and working at business locations. Supervised customer service employees for 3 years, while they took incoming phone calls and at customer service offices. Supervised collections and billing teams. Also worked as a community outreach supervisor developing and establishing new partnerships with Spanish Speaking Organizations. Worked along with Public Affairs to maximize the opportunity to reach out to different Organizations.
  • Improved relationships with other Community Organizations by meeting with directors to continue to build upon strengths of each Organization and closing the gap that existed between the company and the Spanish speaking community. Also supervised theft billing group obtaining revenues at sites that energy theft existed, also while a supervisor in Theft billing, I was able to lift the morale of employees and improved the process that allowed us to be more efficient and provide higher results, following process improvement tools. Held weekly team huddles going over Pareto charts, reviewing process maps to ensure that the group was constantly moving towards the True North. Perform 5 S’s at different locations, always welcoming input from employees to improve upon processes already in place.

BUSINESS OWNER

Gutierrez LLC
01.2014 - 01.2016
  • Managed and Coordinated housekeeping activities at different Doctor’s offices, Dialysis centers, Recreational Centers, Gyms, Day Cares. Actively communicated with Doctor’s offices, and Dialysis centers to ensure that the daily cleaning was always up to standards. Established and implemented policies and procedures for each of the sites. Achieved facilities goals and objectives.

SUPERVISOR/TRANSLATOR

DETROIT COMMUNITY HEALTH CONNECTION
06.1998 - 09.1999
  • Supervises office support staff to ensure optimal workflows and appropriate staffing. Serves as a liaison between Providers and clinical staff in daily operations. Managed the front office daily. Translated for Spanish speaking patients. Supervised office staff. Performed Medical Billing and ensure that the office was well equipped and patients will feel welcome by training the staff properly.

Education

AA Degree -

Wayne County Community College District

Skills

  • Supervisory and management experience for over 15 years
  • Customer Service experience over 20 years
  • Community Relations 5 years
  • Security and weapon handling for over 7 years
  • Teaching experience for over 5 years
  • Excellent driving record since I was 16 years old, with no tickets nor accidents
  • Medical Office Administration experience, appointments setter, discharging patients, medical billing
  • Spanish translation experience for over 8 years
  • Extensive Housekeeping experience gained while owning my own Commercial Cleaning Business and working as a supervisor at GM
  • Wedding officiant

MILITARY

  • U.S Army from 1993 to 1998.
  • Leadership experienced obtained while in the service. I also worked as an interpreter while deployed and in other countries. Led a group of soldiers through every type of conflict in 3 different countries with no casualties. Combat Medic, Linguist and Weapons Specialists. Served as security detail while deployed. Cooking experience gained while in the military. Discipline and mission oriented. Always accomplishing the task.

COMMUNICATION

Made a number of presentations on a daily basis to different organizations while working in the community. In regard to promotions, assistance and rewards that the public could apply for and qualify. Teaching Spanish for the Traveler and Conversational Spanish at Wayne County Community College District. I was a speaker at several Religious Organizations and Community Organizations.

Languages

Spanish
Native or Bilingual

Timeline

Wedding Officiant

Self-employeed
01.2024 - Current

HOUSEKEEPING SUPERVISOR

JLL GM
10.2022 - 06.2023

Customer Service

First Advantage
04.2022 - 09.2022

AUTOMOTIVE INTERIOR ASSEMBLER

YANFENG AUTOMOTIVE INTERIORS
01.2022 - 04.2022

SPANISH TEACHER FOR K-8th GRADE

Faxon Academy
08.2021 - 10.2021

COMMUNITY CONNECTOR

MOLINA HEALTHCARE
01.2019 - 01.2021

DRIVER

UBER & LYFT
01.2017 - 01.2019

SALES

PRIMERICA
01.2017 - 01.2018

Spanish Instructor

Wayne County Community College/The Helm Life Center
01.2016 - 12.2022

Police Authority

Wayne County Community College
01.2016 - 01.2019

Security

City Shield
01.2016 - 01.2017

BUSINESS OWNER

Gutierrez LLC
01.2014 - 01.2016

SUPERVISOR

DTE ENERGY
09.1999 - 08.2016

SUPERVISOR/TRANSLATOR

DETROIT COMMUNITY HEALTH CONNECTION
06.1998 - 09.1999

AA Degree -

Wayne County Community College District
Felix Gutierrez