Felix Guzman
Summary
Healthcare professional with nursing and IV therapy experience combined with a strong customer service background. Skilled in patient education, relationship management, and clear communication of medical information. Adept at building trust, driving client satisfaction, and supporting product understanding—well-positioned to excel in pharmaceutical sales and representation roles.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Graduate Nurse
Vital Infusion IV Therapy
10.2024 - Current
- Improved patient outcomes by providing compassionate and comprehensive nursing care to diverse populations.
- Completed, maintained and submitted accurate and relevant clinical notes regarding patient condition and treatment plan to facilitate continuity of care.
- Obtained information from patient interview and observation and documented vital signs, weights and heights to facilitate patient care activities.
Customer Service Representative
Color Recon
01.2019 - 08.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Nursing
Advent Health University
Orlando, FL04-2024
Associate of Arts - Science
Valencia College
Orlando, FL07-2020
Skills
- Nursing documentation
- Compassion and empathy
- Pharmacodynamics
- Direct patient care
- Recording vital signs
- Intravenous therapy
- Clinical judgment
- Team Management
- Adaptability and Flexibility
- Strong Work Ethic
- Time management and multitasking
- Attention to detail and accuracy
Certification
- [Intravenous Therapy], [Silhoe Academy International] - [80 hours]
- BLS Certification
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Portuguese
Professional Working
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Graduate Nurse
Vital Infusion IV Therapy
10.2024 - Current
Customer Service Representative
Color Recon
01.2019 - 08.2020
Nursing
Advent Health University
Associate of Arts - Science
Valencia College
Similar Profiles
Keziah SharpeKeziah Sharpe
Infusion Nurse at Memorial Hermann Infusion Suite/Lonestar IV Medics/Renu Infusion PLLCInfusion Nurse at Memorial Hermann Infusion Suite/Lonestar IV Medics/Renu Infusion PLLC
Pramy ThomasPramy Thomas
Billing Reimbursement Specialist at IV Solutions (Home Infusion Pharmacy)Billing Reimbursement Specialist at IV Solutions (Home Infusion Pharmacy)
Raquella BaruwaRaquella Baruwa
Intake Specialist at Vital Care Infusion Services, LLCIntake Specialist at Vital Care Infusion Services, LLC
Jany TorresJany Torres
Graduate Nurse at EDP UniversityGraduate Nurse at EDP University
Sandra Elena Gurrola SilvaSandra Elena Gurrola Silva
Graduate Nurse at Hospital General Dr. Santiago Ramón Y CajalGraduate Nurse at Hospital General Dr. Santiago Ramón Y Cajal