Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic

Felix Gyabaa

Summary

Airforce veteran with 7+ years of data analysis expertise, adept at interpreting complex data for strategic decision-making. Proven track record in collecting, interpreting, and disseminating critical intelligence information for tactical decision support. Recognized for outstanding consumer relationship management, consistently achieving and surpassing monthly goals, acknowledged as a top performer among peers.

Overview

8
8
years of professional experience
1
1
Certification

Work History

AFLAC Insurance
07.2023 - Current
  • Responsible for cross collaborating with other agent teams, clients and business owners to develop proper coverage for them and associates
  • Implemented the use of CRM technologies and maintaining client relationships
  • Managed the operational workflow for assigned market as well as opening and closing accounts on system record
  • Reviewed, analyzed and educated consumers on operational efficiencies for current processes while ensuring conformance to current up to date practices and procedures.

Sales Technician

Trusted Tire & Auto
10.2023 - 01.2024
  • Responsible for implementing the use of CRM technologies, keeping up with market trends and maintaining strong client relationships
  • Responsible for analyzing objectives, facilitating and prioritizing best fits for principal consumer needs.

Aircraft Structural Maintenance Technician

Air Force
03.2016 - 07.2023
  • Responsible for designing, fabricating, and maintaining the structural integrity of aircraft components
  • Oversaw technician operations as well as overseeing operations for preventative maintenance and production installations
  • Investigated and facilitated aircraft maintenance needs and cross collaborated with other AFSC’s to manage initiatives while ensuring technical order standards are met.

Education

University of Cincinnati-2014
Cincinnati, OH

Airman Leadership School-2020
USAF

Skills

  • Proficiency familiarity in understanding of Front-End Web Development framework and libraries (React, NextJS)
  • Proficiency in coding languages (HTML, CSS, JavaScript, Python)
  • Proficient in use of CRM Technologies
  • Proficiency in use of data entry systems (Excel, Access)
  • Ability to identify and coordinate cross team dependencies and collaboration
  • Used statistical tools to identify, analyze, and interpret patterns and trends in complex data sets
  • Proficient and familiar with databases tools (eg relational databases, NoSQL, MongoDG, PostgreSQL)
  • Communication: Ability to clearly and effectively communicate technical information to non-technical consumers
  • Problem solving; Able to analyze complex technical problems and provide creative and useful solutions
  • Adaptability; Able to navigate and thrive in dynamic and ever-changing work environments
  • Time management; Able to maximize productivity through prioritizing tasks, organizing activities, and allocating time resources
  • Performance under pressure; Able to remain resilient, composed and focused in high-stakes/demanding work environments
  • Attention to detail; Able to meticulously assess and review technical information to ensure accuracy and completeness
  • Leadership; Ability to take initiative, make strategic decisions, guide and inspire others to reach a common goal
  • Analytical skills; Ability to examine, interpret and draw meaningful insights from complex technical information

Certification

Cleared for Top Secret security clearance sponsored by DOD.

Timeline

Sales Technician

Trusted Tire & Auto
10.2023 - 01.2024

AFLAC Insurance
07.2023 - Current

Aircraft Structural Maintenance Technician

Air Force
03.2016 - 07.2023

University of Cincinnati-2014

Airman Leadership School-2020

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Felix Gyabaa