Summary
Overview
Work History
Education
Skills
Timeline
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Felix Hernandez

Hazleton,Pennsylvania

Summary

High-performing professional with several years of experience delivering successful improvements for business operations, profitability and team development. Resourceful project manager and compliance specialist to thrive in fast-paced and changing environments. Dedicated to sustaining operational accuracy and delivering results for optimal profitability. Self-motivated Operations Manager successful in collaborating with consultants, area leaders and employees to streamline and strengthen processes and control costs. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of operational and budget management techniques. Dedicated and organized financial professional with outstanding relationship-building and problem-solving skills. Driven to exceed expectations and operate effectively in fast-paced, high-pressure environments. Self-motivated team player adept at cultivating partnerships and building lasting relationships across all demographics and management levels. Dynamic and reliable with exceptional customer service and communication skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

10
10
years of professional experience

Work History

Operations Manager

Walmart
Hazleton, Pennsylvania
02.2022 - Current
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels
  • Performed cost analysis for various projects to determine budget requirements
  • Assessed employee development needs and provided feedback on their progress towards meeting goals
  • Collaborated with management team on long-term strategic planning initiatives for the organization
  • Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards
  • Coordinated with other departments including sales, marketing, finance, human resources
  • To ensure efficient operations
  • Directed operations staff by providing guidance, training, and support in order to meet company objectives
  • Monitored and improved efficiency of processes, team performance, and customer service
  • Maintained accurate inventory records to track stock levels and minimize costs
  • Created detailed reports on the performance of individual departments within operations
  • Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary
  • Developed key performance indicators to measure effectiveness of operational processes
  • Conducted regular reviews of existing policies and procedures for continuous improvement opportunities
  • Developed and implemented operational procedures to ensure quality standards are met
  • Established effective relationships with vendors to negotiate pricing and secure materials needed for production
  • Ensured compliance with safety regulations and maintained a safe work environment for all personnel
  • Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction
  • Analyzed data from daily reports to identify trends in production performance metrics
  • Coordinated cross-functional teams to ensure timely delivery of products and services
  • Delivered positive customer experiences by implementing effective quality assurance practices
  • Recruited, hired and trained crew members on application of projects, customer relations, and customer service
  • Addressed customer concerns with suitable solutions
  • Measured and reviewed performance via KPIs and metrics
  • Planned delivery routing, team workflows and promotional initiatives
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals
  • Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements
  • Enforced federal, state, local and company rules for safety and operations
  • Guided employees on understanding and meeting changing customer needs and expectations
  • Managed scheduling, training and inventory control
  • Built strong operational teams to meet process and production demands
  • Oversaw financial management, budget management, accounting and payroll activities
  • Implemented policies and standard operating procedures and managed quality, customer service and logistics
  • Connected with clients and developed strategies to achieve sales and customer service goals
  • Identified areas of deficiency and performed root-cause analysis to solve problems
  • Produced SOPs to document workplace procedures and optimize productivity through standardization
  • Improved morale and management communication by creating employee recognition and rewards practices
  • Analyzed and controlled materials, supplies and equipment operational expenses
  • Presented performance and productivity reports to supervisors
  • Tracked and replenished inventory to maintain par levels
  • Motivated and evaluated personnel for performance improvement and goal achievement
  • Collaborated with team leaders on quality audits
  • Responded to information requests from superiors, providing specific documentation
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked
  • Implemented campaigns and promotions to help with developing goods and services
  • Formed and sustained strategic relationships with clients
  • Delegated work to staff, setting priorities and goals
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements
  • Directed or coordinated financial or budget activities to fund operations and maximize investments
  • Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments
  • Coordinated and directed activities of businesses or departments concerning production, pricing and sales
  • Forecasted customer demand to set prices or credit terms for goods or services
  • Implemented successful business strategies to increase revenue and target new markets
  • Monitored progress by establishing plans, budgets and measuring results
  • Prepared staff work schedules and assigned team members to specific duties
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships
  • Created effective business plans to focus strategic decisions on long-term objectives
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.

Driver

Uber , lift
Hazleton, Pennsylvania
06.2020 - Current
  • Managed time efficiently when making multiple stops along designated routes
  • Provided excellent customer service by responding promptly to customer inquiries and complaints
  • Adhered to company policies and procedures related to safety and security standards
  • Participated in training sessions regarding safe driving practices and defensive driving techniques
  • Demonstrated ability to handle emergency situations calmly and effectively
  • Assisted with loading and unloading freight when necessary
  • Monitored road conditions during trips to determine if any adjustments need to be made due to weather or traffic delays
  • Prepared documents such as bills of lading, invoices, receipts, proof of delivery documents
  • Inspected vehicles for cleanliness and checked gas and oil levels prior to departure
  • Picked up clients from specific locations to transport and drop off at destinations
  • Delivered goods and services to customers on time and in excellent condition
  • Checked vehicle after shift for damage
  • Demonstrated professional conduct with clients to deliver outstanding customer service
  • Performed activities on time while maintaining regular attendance and punctuality to support scheduling and work coverage.

Flagger

Traffic Control Service
Hazleton, Pennsylvania
01.2023 - 08.2024
  • Monitored roadways for hazardous conditions and reported any potential issues to supervisor
  • Reported unsafe driving practices observed during shifts to supervisors immediately
  • Set up temporary traffic control devices to alert motorists of upcoming construction areas
  • Stood at intersections directing traffic flow according to changing needs throughout the day
  • Coordinated with other flaggers and law enforcement officials during large events or rush hour periods
  • Conducted daily inspections of flagger station supplies such as cones, flares and barricades
  • Adhered to all safety protocols including use of hard hats, reflective vests, gloves
  • Alerted oncoming vehicles of unexpected changes in roadway conditions using hand signals or flags
  • Communicated with drivers to ensure safe passage through construction zones
  • Directed traffic away from work zones while maintaining safety regulations
  • Responded quickly to emergency situations by utilizing flagging techniques or diverting traffic away from the danger zone
  • Assisted with lane closures and detours when necessary
  • Ensured proper placement of warning signs, cones and barricades in accordance with state regulations
  • Utilized radio communication systems effectively when communicating with other flaggers or supervisors
  • Inspected and maintained safety equipment such as cones, barricades, signs and flags
  • Maintained a positive attitude towards customers, co-workers and supervisors in stressful situations
  • Demonstrated knowledge of local laws pertaining to construction work zones while on duty
  • Provided guidance to pedestrians crossing streets in construction areas
  • Utilized hand signals, verbal communication and brightly colored signs to direct traffic around construction sites
  • Alerted job site workers when approaching vehicles failed to heed to road warnings and signage, which prevented serious injuries and accidents
  • Corresponded with law enforcement to notify of traffic violators and provide license plate numbers.
  • Communicated with drivers, providing clear directions to detour routes
  • Discussed traffic routing plans and control point locations with superiors
  • Cultivated effective relationships with pedestrians by utilizing active listening and dynamic interpersonal skills
  • Communicated traffic and crossing rules to students and community members
  • Held up traffic flow to help students, guardians and pedestrians easily cross street
  • Distributed traffic control signs and markers at designated points.
  • Collaborated with team members to verify proper coverage at assigned intersections
  • Monitored traffic flow to ensure student safety while crossing
  • Learned locations and purpose of street traffic signs within assigned patrol areas.

Supervisor

KBS Cleaning Services
Oceanside, California
01.2022 - 01.2023
  • Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures
  • Monitored workflow to improve employee time management and increase productivity
  • Devised and implemented processes and procedures to streamline operations
  • Observed packing operations to verify conformance to specifications
  • Maintained compliance with company policies, objectives, and communication goals
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts
  • Educated staff on organizational mission and goals to help employees achieve success
  • Created and managed project plans, timelines and budgets.

Instacart Shopper

Instacart
Glendale, California
06.2021 - 01.2023
  • Built relationships with customers and community to promote long term business growth
  • Contributed to team objectives in fast-paced environment
  • Recorded accurate and efficient records in customer database
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing
  • Reviews orders prior to pick up for accuracy and purchase-by dates
  • Loaded and unloaded orders at customer's homes or locations
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base
  • Delivered items to customers on desired schedules by managing time efficiently and planning effective routes
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.

Assistant Manager

Morton Williams Supermarket
New York, New York
01.2016 - 01.2022
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention
  • Increased employee performance and job satisfaction to strengthen retention and engagement
  • Controlled resources and assets for department activities to comply with industry standards and government regulations
  • Created employee schedules to align coverage with forecasted demands
  • Mentored team members to enhance professional development and accountability in workplace
  • Helped with planning schedules and delegating assignments to meet coverage and service demands
  • Evaluated employee performance and conveyed constructive feedback to improve skills
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions
  • Assisted in organizing and overseeing assignments to drive operational excellence
  • Successfully managed budgets and allocated resources to maximize productivity and profitability
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Grocery Clerk

Bravo Supermarket
Bronx, New York
01.2015 - 01.2016
  • Lifted up to 100 pounds at once and used forklift to move heavier loads
  • Checked expiration dates on products regularly to ensure freshness
  • Operated cash registers to process payments from customers, handled returns and exchanges of merchandise
  • Set up displays for seasonal promotions or events in accordance with company guidelines
  • Performed opening and closing duties such as setting up displays, counting money in register drawers and restocking items
  • Assisted customers with locating items in the store, answered questions about products and prices
  • Worked closely with management team to develop promotional strategies that increased sales
  • Utilized knowledge of store layout to direct customers towards desired items quickly
  • Verified prices on tags against price sheets for accuracy and updated tags when necessary
  • Assisted with training new employees on proper operation of cash registers, stocking procedures and customer service protocols
  • Greeted customers as they entered the store, provided friendly customer service and responded to inquiries
  • Organized backroom storage areas according to company standards
  • Maintained cleanliness of the store by sweeping floors, mopping up spills and organizing shelves
  • Inspected incoming shipments for damages or discrepancies between order forms and actual delivered goods
  • Unloaded delivery trucks and organized stock room to optimize space and efficiency
  • Utilized knowledge of store layout to efficiently restock products and assist customers.

Education

High School Diploma -

Liceo Matias Ramon Mella Esperanza
Valverde, Dom. Rep.

Skills

  • Financial Management
  • Waste Reduction
  • Business Planning
  • Business Administration
  • Staff Discipline
  • Training and Development
  • Team Assignments
  • Performance Motivation
  • Strategic Planning
  • Waste Elimination
  • Coordinate Supply
  • Monthly Inventory
  • Manage Budgets
  • Leadership
  • Health and safety compliance
  • Incidents management
  • Performance reporting
  • Data Analysis
  • P&L Management
  • Document Control
  • Customer Service
  • Maintenance Planning
  • Team Building/Leadership

Timeline

Flagger

Traffic Control Service
01.2023 - 08.2024

Operations Manager

Walmart
02.2022 - Current

Supervisor

KBS Cleaning Services
01.2022 - 01.2023

Instacart Shopper

Instacart
06.2021 - 01.2023

Driver

Uber , lift
06.2020 - Current

Assistant Manager

Morton Williams Supermarket
01.2016 - 01.2022

Grocery Clerk

Bravo Supermarket
01.2015 - 01.2016

High School Diploma -

Liceo Matias Ramon Mella Esperanza

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Felix Hernandez