Felix Hidalgo Castillo
Columbus,OH
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Dedicated [Industry] professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
RECEPTION AND STORAGE OF FOOD
MID-OHIO FOOD COLLETIVE BANK
04.2023 - 08.2023
- Monitored and controlled temperature of products.
- Kept eye on quality assurance information to review compliance against specifications and company standards.
- Audited internal activities and conducted thorough inspections.
- Developed and delivered training on quality assurance procedures and production operations.
- Tasted or smelled foods or beverages to evaluate whether flavors met specifications or to select samples with specific characteristics.
- Evaluated recipe proposals to assess plans and identify ingredient issues.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
SUD OPERATIONS & SERVICES MANAGER
GARZON C.A
02.2017 - 01.2018
- Resolved customer complaints in professional and timely manner.
- Hired, trained and supervised team of service staff members to meet business goals.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Met with customers to discuss service needs and offer available solutions.
- Monitored service staff performance and provided feedback for improvement.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Monitored inventory levels and placed orders to replenish stock.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Analyzed service reports to identify areas of improvement.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
INVENTORY AUDITOR
TRAKI PLUS C.A
11.2009 - 05.2017
- Counted all physical inventory and generated department audit reports.
- Inspected all goods for quality and quantity.
- Reviewed daily sales reports and located discrepancies in data.
- Inventoried audits of paperwork and data entry at receiving dock.
- Efficiently stocked room and departments within store.
- Executed audit phases and entered data into accounting software for analysis.
- Followed established auditing processes to meet internal and regulatory requirements.
- Analyzed data and findings to prepare reports detailing financial information.
Education
Bachelor of Business Administration - Business Administration
UNELLEZ
BARINAS VENEZUELA10.2029
High School Diploma -
HAUTE CUISINE SCHOOL
BARINAS VENEZUELA04.2014
BUSINESS ADMINISTRATION - PETROLEUM COMPANY ADMINISTRATION
IUTAC UNIVERSITY INSTITUTE OF TECHNOLOGY
BARINAS VENEZUELA11.2005
High School Diploma -
U.E ROBEETO MORENO BRICENO
BARINAS VENEZUELA09.2001
Skills
- Purchasing
- Hiring Procedures
- Hiring Standards
- Team Development
- Production Records
- Portion Control
- Resource Allocation
- Price Negotiation
- Customer Service
- Sales Leadership
Timeline
RECEPTION AND STORAGE OF FOOD
MID-OHIO FOOD COLLETIVE BANK
04.2023 - 08.2023
SUD OPERATIONS & SERVICES MANAGER
GARZON C.A
02.2017 - 01.2018
INVENTORY AUDITOR
TRAKI PLUS C.A
11.2009 - 05.2017
Bachelor of Business Administration - Business Administration
UNELLEZ
High School Diploma -
HAUTE CUISINE SCHOOL
BUSINESS ADMINISTRATION - PETROLEUM COMPANY ADMINISTRATION
IUTAC UNIVERSITY INSTITUTE OF TECHNOLOGY
High School Diploma -
U.E ROBEETO MORENO BRICENO
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