Felix Jones
New Orleans,LA
Summary
Developed skills in coordinating teams, managing timelines, and ensuring project deliverables in fast-paced environment. Looking to transition into new field, applying strengths in leadership and strategic planning. Capable of driving results and fostering team collaboration in diverse settings.
Personable and organized with strong ability to manage multiple tasks and deadlines effectively. Understanding of project lifecycle and proficient in tools such as Microsoft Project and JIRA. Committed to delivering successful project outcomes through collaboration and problem-solving.
Diligent Desired Position with background in managing complex projects across various industries. Known for successfully leading cross-functional teams to deliver projects on time and within scope. Demonstrated ability to manage project lifecycles and implement process improvements.
Experienced with planning and executing comprehensive project plans. Utilizes strong leadership and organizational skills to guide teams and ensure project milestones are met. Track record of implementing efficient processes and achieving project goals.
Focused Project Manager adept at planning, directing and maintaining continuous operations in various departments. Experienced in directing manufacturing employees and keeping efficient production in accordance with quality standards. Applying creative and analytical approach to operations for continuous process improvement. Skilled at identifying or anticipating problems and providing solutions. Excels through mentoring, training and empowering team to excel in performance.
Professional Project Management Specialist with experience working with teams to accomplish short- and long-term project goals. Managed budgets and monitored project costs.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Project Manager
Solomon Consulting LLC
05.2015 - Current
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Prepared detailed reports on project status for stakeholders, ensuring transparency and alignment with objectives.
- Effectively managed scope creep by establishing clear boundaries on requested changes while keeping projects aligned with original objectives and budgets.
- Implemented continuous improvement initiatives to optimize project outcomes while maintaining costeffectiveness.
- Enhanced overall project success by conducting thorough post-project evaluations and incorporating lessons learned into future efforts.
- Maintained compliance with industry standards and regulations, conducting regular audits and updates to project practices.
- Enhanced team performance with targeted training programs, addressing skill gaps and promoting professional development.
- Fostered culture of continuous improvement, conducting post-project reviews to identify lessons learned and best practices.
- Achieved high levels of team engagement and morale by promoting collaborative and inclusive work environment.
- Improved client relationships, consistently meeting or exceeding project expectations and maintaining open lines of communication.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
Account Manager
Allied Universal Security Services
06.2021 - 11.2024
- Company Overview: Universal Services of America, LP together with its subsidiaries, affiliates and related companies
- The Company is engaged in lines of business including event and temporary staffing services; guard and other contract security services; security system monitoring; security system design, integration, updating and installation; security and risk assessment and/or janitorial services
- Universal Services of America, LP together with its subsidiaries, affiliates and related companies
- The Company is engaged in lines of business including event and temporary staffing services; guard and other contract security services; security system monitoring; security system design, integration, updating and installation; security and risk assessment and/or janitorial services
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Provided leadership and coaching for staff by analyzing performance and adapting to customer recommendations.
- Conducted regular account reviews to identify areas for improvement and opportunities for upselling or cross-selling services.
- Monitored industry trends, staying informed of competitor offerings and market developments to better serve clients'' needs.
- Streamlined communication processes between departments, improving efficiency in handling customer inquiries and concerns.
- Collaborated with cross-functional teams to ensure seamless service delivery for preferred accounts.
- Delivered comprehensive product presentations tailored to each client''s unique business requirements, facilitating informed decision-making processes.
- Provided ongoing support to clients throughout the sales lifecycle, ensuring a high level of customer satisfaction at all times.
- Participated in professional development opportunities, staying current with best practices and emerging trends in account management to continuously improve performance.
- Trained teams to optimize service delivery in alignment with individual needs to boost customer satisfaction.
- Managed accounts to retain existing relationships and grow share of business.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Head of Security
Navy
05.2007 - 05.2012
- Coordinated with other departments within the organization to develop integrated approaches towards mitigating risks across multiple areas.
- Spearheaded cybersecurity initiatives to protect sensitive company data from breaches or unauthorized access attempts.
- Oversaw safety of guests, employees and and assets by enforcing and regulating security policies and procedures and monitoring and maintaining security systems.
- Directed security services and safety functions to align key processes with goals and objectives of organization and regulatory compliance.
- Enhanced overall security by implementing comprehensive risk assessments and security audits.
- Coordinated emergency evacuation drills and exercises and developed and improved emergency procedures.
- Researched, reviewed and recommended equipment, materials and supplies to prepare and maintain security expenses within approved budget.
- Established measures, metrics, thresholds and targets to drive performance in alignment with security and other business strategies.
- Reduced incidents of theft and vandalism by establishing strict access control measures for employees and visitors.
- Managed a team of security personnel, providing training and development opportunities to ensure their consistent growth and effectiveness.
- Responded quickly and effectively to security breaches or incidents, mitigating potential damage and ensuring prompt resolution.
- Developed and executed comprehensive emergency response plans, ensuring swift action during crises.
- Implemented advanced surveillance systems, resulting in improved monitoring capabilities both on-site and remotely.
- Streamlined communication between security staff, improving response times to potential threats.
- Conducted thorough investigations into reported incidents, leading to the identification of perpetrators and prevention of future occurrences.
- Designed effective evacuation procedures for various emergency scenarios, ensuring minimal confusion or delay during real-life situations.
- Maintained compliance with local, state, and federal regulations by staying current on industry standards and best practices.
- Collaborated with local law enforcement agencies to strengthen partnerships and enhance overall safety in the community.
- Facilitated internal security awareness training sessions for all employees, fostering a culture of vigilance within the organization.
- Monitored CCTV cameras and alarm systems for security breaches.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Examined doors, windows and gates to verify security.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Wrote detailed reports of all security breaches and investigations.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
- Issued access cards to authorized personnel to monitor access points.
- Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
- Conducted training sessions for new security personnel to facilitate compliance with security protocols.
Education
Bachelor Of Interdisciplinary Studies - Project Management
Liberty University
Lynchburg, VA03.2019
Project Management - Organizational Leadership
Villanova University
Villanova, PA04.2015
Skills
- Project management
- Project planning
- Project planning and development
- Project scheduling
- Team collaboration
- Project tracking
- Schedule management
- Advanced problem solving
- Document management
- Staff management
- Client relations
- Work flow planning
- Project scope
- Cross-functional collaboration
- Contract management
- Coaching and mentoring
- Processes and procedures
- Conflict management
- Data analysis
- Team bonding
- Productivity improvement
- Presentations
- Data review
- Performance improvements
- Meeting facilitation
- Compliance monitoring
- Client rapport
- Customer relations specialist
- Performance evaluations
- Project regulations
- Influencing skills
- Procedure development
- Root-cause analysis
- Financial administration
- Requirements gathering
- Permit processing
- Functional & business requirements
- Planning and scheduling
- Verbal and written communication
- Task prioritization
- Deliverable tracking
- Progress reporting
- Budget development and adherence
Exhibit A - Restricted Customers
Plaquemines Parish, Belle Chasse
Employee
Felix Jones, Universal Services of America, LP, Belle Chasse, LA, MM/DD/YY, True, at-will, True, 12 months, solicit customers, sell competitive services, solicit suppliers, make disparaging remarks, 12 months, hire current employees, recruit current employees, 5 years, keep information confidential, do not use for personal gain, Company, Any invention or work created during employment, True, 12 months, Louisiana
Certification
Organizational Leadership
Project Management
Lean Six Sigma
Business Accounting
Timeline
Account Manager
Allied Universal Security Services
06.2021 - 11.2024
Project Manager
Solomon Consulting LLC
05.2015 - Current
Head of Security
Navy
05.2007 - 05.2012
Organizational Leadership
Project Management
Lean Six Sigma
Business Accounting
Bachelor Of Interdisciplinary Studies - Project Management
Liberty University
Project Management - Organizational Leadership
Villanova University
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