Summary
Overview
Work History
Education
Skills
Certification
Hobbies and Interests
Timeline
Generic

FELIX LABOY

Buffalo,New York

Summary

Flexible and self-motivated individual knowledgeable in customer service, inventory management, and data entry. Seeking a position to utilize my skills and work experience while furthering my education. Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Certified Pharmacy Technician

IND Consulting
07.2023 - 10.2023

Contract

  • Receiving and verifying prescriptions.
  • Pricing and filling of prescriptions.
  • Obtained pharmacist’s approval.
  • Completing patient paperwork related to filling of prescription.
  • Documenting/updating excel spreadsheets wherever and whenever appropriate.
  • Assisting with insurance claims processing.
  • Maintaining pharmacy’s employees and its patient's safety by adhering to infection-control procedures, policies and regulations.
  • Sorting medication related documentation into
    appropriate pharmacy queue (Eastern, Central, Mountain, or Pacific)
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Completed paperwork, entering prescription and insurance or billing information into patient profiles.

BlueCard Claims Rep

Highmark Health
04.2022 - 07.2023
  • Validate Claims: Verify data by reviewing, correcting, deleting or re-entering data in required fields as identified by claim's software
  • Resolve claim edits and discrepancies by using standard operating procedures desk levels and business rules as required for specific claim related processing procedures
  • Complete return letters for incomplete, invalid or missing claim information to providers or members utilizing appropriate application and/or template
  • Electronically route claim questions to appropriate queue for clarification, explanation or resolution
  • Prepares non-standard subscriber claim submissions for data entry
  • Review and code non-standard provider claim submissions for data entry
  • Indexes documents - Completes required data entry in specific identified fields to connect claim related documents for further processing
  • Achieve and maintain acceptable level of productivity, quality and/or other established department measures.
  • Worked productively in fast-moving work environment to process large volumes of claims.
  • Analyzed and addressed escalated claims to resolve issues quickly.

Certified Pharmacy Technician

Neighborhood Health Center
01.2018 - 07.2021
  • Preparation of medications for patients
  • Receiving and verifying prescriptions
  • Pricing and filling of prescriptions
  • Obtained pharmacist's approval
  • Completing patient paperwork related to filling of prescription
  • Assisting with insurance claims processing
  • Stocking and pricing of medications in inventory
  • Ensuring availability of drugs by delivering them to patients or facilities
  • Maintaining pharmacy's employees and its patient's safety by adhering to infection-control procedures, policies and regulations
  • Setting up patients for prescription deliveries
  • Quickly summarize complex information with bullet points, compelling data, or even interesting facts.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Completed paperwork, entering prescription and insurance or billing information into patient profiles.

Education

General Education Development High School Equivalency -

Adult Learning Center
Buffalo, NY
02.2011

Skills

  • Data Entry
  • Attention to detail
  • Tech-savviness
  • Pharmacist Support
  • Drug Storage Procedures
  • Prescription Management
  • Problem-Solving Skills
  • Pharmacy and Customer Records Management
  • Patient Confidentiality
  • Prescription Verification
  • Updating Medication Histories
  • Insurance Verification
  • Insurance Billing
  • Workflow Optimization
  • Team Collaboration
  • HIPAA Regulations
  • Filling Prescriptions

Certification

  • Erie Community College, 01/2018, Certified Pharmacy Technician
  • Western Governor's University Academy, TBD, CompTIA Net+ Certification
  • Western Governor's University Academy, TBD, CompTIA Project+ Certification

Hobbies and Interests

  • Video Games
  • Vlogging

Timeline

Certified Pharmacy Technician

IND Consulting
07.2023 - 10.2023

BlueCard Claims Rep

Highmark Health
04.2022 - 07.2023

Certified Pharmacy Technician

Neighborhood Health Center
01.2018 - 07.2021

General Education Development High School Equivalency -

Adult Learning Center
FELIX LABOY