Felix Lucero
Los Lunas,NM
Summary
leader and problem-solver with a proven track record at B&T Truss, enhancing customer satisfaction and team performance. Skilled in inventory management and relationship building, I streamlined operations and fostered partnerships, significantly boosting efficiency and profitability. Adaptable and detail-oriented, I excel in fast-paced environments, driving projects to successful completion. Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.
Overview
15
15
years of professional experience
Work History
General Truss Manager
B&T Truss
01.2019 - 02.2025
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved safety procedures to create safe working conditions for workers.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Improved marketing to attract new customers and promote business.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Streamlined project delivery processes, significantly reducing time to market for new product launches.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Truss Designer
Builders FirstSource
01.2010 - 12.2018
- Effectively communicated design concepts with non-technical stakeholders using visual aids such as sketches or 3D models when necessary.
- Provided technical support to sales teams during proposal development, ensuring accurate estimates of required materials and labor costs.
- Assisted clients in selecting appropriate truss systems based on project requirements and budget constraints.
- Developed long-lasting relationships with suppliers, negotiating favorable pricing terms for materials used in truss fabrication.
Education
Construction Management
University of Colorado At Boulder
Boulder, COSkills
- Customer service
- Team leadership
- Time management
- Decision-making
- Task delegation
- Complex Problem-solving
- Relationship building
- Contract management
- Inventory management
- Attention to detail
- Adaptability and flexibility
- Multitasking Abilities
Timeline
General Truss Manager
B&T Truss
01.2019 - 02.2025
Truss Designer
Builders FirstSource
01.2010 - 12.2018
Construction Management
University of Colorado At Boulder
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