Felix Medellin
Brownsville,TX
Summary
Driven and highly qualified professional specializing in diversity recruiting, operational management and employee engagement. Experienced in recruiting suitable candidates and maintaining employee information. Adept at building positive relationships with employees and staff. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
16
16
years of professional experience
Work History
CDL Truck Driver/Dispatch Supervisor
EMR Metal Recycling
07.2016 - Current
- Inspected vehicle before and after every trip and conducted minor repairs.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Finalized daily logs on schedule to update internal records and uphold DOT requirements.
- Dropped and hooked trailers and changed configuration of equipment.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Maintained safe driving record by observing road rules, remaining cautious, and alert in unfamiliar areas and keeping control of vehicle.
- Operated with safety and skill to avoid accidents and delays.
- Secured loads with proper strapping and bracing techniques to prevent damage to valuable assets across long-haul transports.
- Directed dispatching, routing, and tracking of 6 fleet vehicles.
- Supervised team of 5 employees and provided training focused on maximizing overall performance.
- Implemented schedule and policy changes and collaborated with management to formulate new policies, procedures, and goals.
- Maintained meticulous employee records to accurately track attendance and productivity.
- Modernized communications systems to improve productivity, reliability and efficiency.
- Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
Product Delivery Specialist
Rent-a-Center
02.2014 - 08.2016
- Delivered orders to customers to drive full satisfaction.
- Followed assembling instructions of merchandise to provide satisfactory product to customer.
- Maintained positive relationships with customers to promote continued business opportunities.
- Operated delivery vehicles safely and efficiently.
- Used excellent listening and problem-solving skills to work with customers and quickly resolve concerns.
Customer Service Representative
Fred Loya Insurance Company
06.2011 - 07.2016
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Resolved escalated customer service inquiries and complaints to maintain satisfaction.
- Coached and mentored service representatives to deliver polite, professional customer interactions.
- Built positive rapport and relationships for high levels of customer satisfaction.
- Onboarded and trained customer representatives to meet performance and service goals.
- Monitored customer service calls to verify representatives' adherence to service standards and best practices.
- Evaluated staff performance and provided feedback to improve customer service delivery.
Human Resources Assistant
A.D. Welding
09.2009 - 06.2011
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Answered and redirected incoming phone calls for office.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Organized new employee orientation schedules for new hires.
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
- Responded to employee inquiries regarding benefits and other HR topics.
Delivery Driver
Pizza Hut
10.2008 - 09.2009
- Completed on-time deliveries by choosing best and most efficient routes.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Interacted professionally with customers in person or by phone and acted with sense of urgency to drive positive customer experience.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Enhanced company's image by complying with uniform and appearance standards to contribute to atmosphere of teamwork and professionalism.
Laborer Worker
ESD Recycling
05.2007 - 08.2007
- Worked alongside team to accomplish work goals according to schedule.
- Prepared job sites by removing debris and setting up materials and tools.
- Followed proper equipment operation and maintenance procedures to keep equipment in good working condition.
- Identified and reported hazards on job sites to prevent accidents and injuries.
Education
High School Diploma -
Lopez High School
Brownsville, TX05.2008
Skills
- Planning Abilities
- Operating Hydraulics
- Packing Slips
- Adaptability and Flexibility
- Policy and Procedure Adherence
- Customer Consulting
- New Hire Processes
- Administrative Support
Languages
English
Full Professional
Spanish
Full Professional
Timeline
CDL Truck Driver/Dispatch Supervisor
EMR Metal Recycling
07.2016 - Current
Product Delivery Specialist
Rent-a-Center
02.2014 - 08.2016
Customer Service Representative
Fred Loya Insurance Company
06.2011 - 07.2016
Human Resources Assistant
A.D. Welding
09.2009 - 06.2011
Delivery Driver
Pizza Hut
10.2008 - 09.2009
Laborer Worker
ESD Recycling
05.2007 - 08.2007
High School Diploma -
Lopez High School
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