Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Languages
References
Timeline
Generic

Felix MENDOZA

Harlingen,TX

Summary

Highly motivated and results-driven professional bringing extensive experience in logistics and distribution. Team player and natural leader with excellent communication skills.

Overview

24
24
years of professional experience

Work History

Operations Manager

IBS LOGISTICS
HARLINGEN, TX
01.2020 - 11.2023
  • Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
  • Addressed customer concerns with suitable solutions.
  • Directed operations staff by providing guidance, training, and support in order to meet company objectives.
  • Delivered positive customer experiences by implementing effective quality assurance practices.
  • Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
  • Developed and implemented operational procedures to ensure quality standards are met.

SALES MANAGER

FREIGHT CENTRAL LOGISTICS
HARLINGEN, TX
03.2012 - 08.2019
  • Managed daily operations of sales department, including supervision of staff members.
  • Established relationships with key clients, while maintaining existing customer base.
  • Performed sales consultations and educated clients on products and services.
  • Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
  • Trained, coached, and mentored junior sales personnel to ensure success in their roles.
  • Achieved company growth and brand development through market expansion and sales.
  • Maintained professional network of potential clients and business opportunities.
  • Provided technical support for customers when needed, answering questions about product features and capabilities.
  • Analyzed business and sales targets using critical problem-solving skills.
  • Established new accounts and serviced existing accounts maintaining professional relationships.
  • Conducted regular meetings with staff members to review goals and objectives for the quarter and year.
  • Delivered sales presentations focused on offerings and unique advantages over competitors.
  • Developed pricing strategies that would maximize profits while still remaining competitive in the market.
  • Participated in negotiations with vendors regarding product purchases or contracts.
  • Prospected for new business using databases and other strategies to generate sales.
  • Resolved customer complaints regarding sales and service.
  • Supported sales team members to drive growth and development.
  • Coached, developed and motivated team to achieve revenue goals.

SALES MANAGER

SEKO Logistics
McAllen, TX
02.2007 - 10.2011
  • Managed daily operations of sales department, including supervision of staff members.
  • Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
  • Established relationships with key clients, while maintaining existing customer base.
  • Used change methodologies to increase sales and led projects for increased productivity.
  • Gained market share in new sales performance through aggressive team training.
  • Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
  • Improved profit margins by effectively managing expenses, budget and overhead, increasing closings and optimizing product turns.
  • Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
  • Enhanced sales volume through skilled support to both new and inactive customers.
  • Resolved customer complaints regarding sales and service.
  • Analyzed data to identify trends in customer behavior and develop plans accordingly.
  • Participated in negotiations with vendors regarding product purchases or contracts.
  • Developed pricing strategies that would maximize profits while still remaining competitive in the market.

Operations Supervisor

Roadway Express
Brownsville, TX
01.2000 - 01.2007
  • Managed daily operations, including scheduling personnel, assigning tasks, and monitoring progress.
  • Provided support to other departments as needed to meet organizational goals.
  • Identified areas of improvement and developed strategies to increase efficiency.
  • Supervised warehouse activities such as loading and unloading shipments, picking orders, packing items for shipment.
  • Ensured compliance with all safety regulations in the workplace.
  • Trained, mentored and motivated employees to maximize team productivity.
  • Conducted regular meetings with staff members to discuss any issues or concerns they may have had.
  • Monitored staff performance and provided feedback for improvement.
  • Developed strong relationships with customers through excellent customer service practices.
  • Prepared reports on operational performance metrics and presented them to management team.
  • Engaged employees to create safe, energetic work environment through feedback and recognition.
  • Executed and optimized operational responsibilities to promote seamless delivery of services.
  • Developed and implemented standard operating procedures to ensure efficient workflow.
  • Developed work plans and schedules for employees to facilitate adequate staffing for service requirements.
  • Developed initiatives for process improvement and reviewed and assessed ongoing operations.
  • Coordinated with other supervisors, combining group efforts to achieve goals.
  • Delegated work to staff, setting priorities and goals.
  • Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
  • Discussed job performance problems with employees, identifying causes and issues to find solutions.
  • Interpreted and explained work procedures and policies to brief staff.
  • Developed work schedules according to budgets and workloads, covering priority tasks.

Education

CERTIFICATE - Data Processing Technology

Vanguard Institute of Technology
Harlingen, TX
06-1994

High School Diploma -

Harlingen High School
Harlingen, TX
05-1993

Skills

  • Business Planning
  • Business Development
  • Contract Management
  • Customer Retention
  • Workflow Optimization
  • Process Improvement
  • Performance Monitoring
  • Customer Service
  • Performance Reporting
  • Logistics Oversight
  • Operations Monitoring
  • Goal Setting
  • Customer Relationship Management (CRM)
  • Fluent in [Language]
  • Warehouse Operations
  • Operations Oversight
  • Consultative Sales
  • Negotiations Expert
  • Troubleshooting and Problem Solving
  • Team Building/Leadership
  • Supply Chain Management
  • Logistics Management
  • Negotiation
  • Strategic Partnerships
  • Problem-Solving
  • Client Relations
  • Sales Presentations
  • Performance Evaluations
  • Decision-Making
  • Management
  • Employee Motivation
  • Contract Negotiation
  • Sales Background
  • Team Leadership
  • Client Relationships
  • Operations Management

Affiliations

  • Hobbies: Drag racing, golf, playing pool, exercising, hiking, karaoke, and attending my son's track meets and basketball games.

Accomplishments

  • Have been recongized for exceeding operational and sales goals with every logistics company I have worked for. I was promoted to supervisor within the first year at Roadway which was my first logistics job. My experience and ability to build strong business relationships are the 2 major ingredients for my success.

Languages

English
Professional
Spanish
Professional

References

References available upon request.

Timeline

Operations Manager

IBS LOGISTICS
01.2020 - 11.2023

SALES MANAGER

FREIGHT CENTRAL LOGISTICS
03.2012 - 08.2019

SALES MANAGER

SEKO Logistics
02.2007 - 10.2011

Operations Supervisor

Roadway Express
01.2000 - 01.2007

CERTIFICATE - Data Processing Technology

Vanguard Institute of Technology

High School Diploma -

Harlingen High School

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Felix MENDOZA