Felix Mensah
Richmond,TX
Summary
Results-driven Project Manager with over 10 years of experience leading federally funded programs, overseeing multi-million-dollar budgets, and managing cross-functional teams. Proficient at process optimization, strategic planning, stakeholder engagement, and data-driven decision-making. Proven ability to develop and implement key performance metrics (KPIs), improve operational efficiency, and drive successful project outcomes. PMP-certified with expertise in program development, risk management, and quality improvement.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Asylum Officer
U.S Department of Homeland Security/USCIS
10.2024 - Current
- Conduct high-stakes interviews and data analysis to determine asylum eligibility, ensuring adherence to national security protocols.
- Produce comprehensive reports and documentation for decision-making, collaborating with legal teams and stakeholders.
- Manage case workflows and cross-functional teams, enhancing process efficiency in asylum adjudications.
Director of Health Services Operations
The Alliance
06.2022 - 07.2024
- Oversaw eight federally funded programs, managing $12M annual budget and optimizing program operations through data-driven decision-making.
- Implemented process improvement strategies, reducing inefficiencies in case management and service delivery.
- Led a team of 50+ staff across multiple programs, ensuring compliance with federal and state funding regulations.
- Developed performance metrics (KPIs) to measure and improve program effectiveness.
- Managed interdepartmental collaboration, enhancing workflow efficiency between health services, legal teams, and case management departments.
Sr. Program Manager
The Alliance
12.2021 - 06.2022
- Directed strategic project planning, budgeting, and implementation for refugee health and social service programs.
- Managed data tracking systems to assess program outcomes and improve service delivery.
- Led process improvements that resulted in a 20% increase in efficiency across case management services.
Program Manager
JCCA
09.2017 - 12.2021
- Oversaw project execution and compliance for a citywide behavioral health initiative.
- Designed, implemented, and standardized operational procedures, ensuring consistency and efficiency across teams.
- Managed staff performance, case workflows, and client outcomes to reduce service gaps and enhance quality.
Education
Master of Science - Management & Leadership
Western Governors University
Salt Lake City, UT11-2021
Skills
✅ Project & Program Management – Process Improvement KPIs
✅ Cross-functional Team Leadership – Managing multidisciplinary teams, stakeholders
✅ Budget & Financial Oversight – Managed budgets up to $12M
✅ Risk Assessment & Compliance – Federal/State regulations, ORR, USCIS, HHS standards
✅ Data-Driven Decision Making – System Implementation ( Client Track, Salesforce )
✅ Stakeholder & Partner Collaboration – Government, NGOs, healthcare institutions
✅ Strategic Planning & Change Management – Process reengineering, workflow optimization
Certification
Project Management Professional (PMP)
Languages
English
Native or Bilingual
krio
Native or Bilingual
Timeline
Asylum Officer
U.S Department of Homeland Security/USCIS
10.2024 - Current
Director of Health Services Operations
The Alliance
06.2022 - 07.2024
Sr. Program Manager
The Alliance
12.2021 - 06.2022
Program Manager
JCCA
09.2017 - 12.2021
Master of Science - Management & Leadership
Western Governors University
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