Summary
Overview
Work History
Education
Skills
Certification
Academic Courses Completed
Professional References
Personal Information
Timeline
Generic

Felix Mugisha

Columbia,Missouri

Summary

Motivated professional offering proficiency in data entry combined with strong mathematical and analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

7
7
years of professional experience
1
1
Certification

Work History

DSP House Manager

Fidelis Supporting Living
11.2020 - Current
  • Managed day-to-day operation of home to comply with regulations and agency standards.
  • Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
  • Assisted residents with daily hygiene and living tasks.
  • Supervised residents preparing meals and handling chores and provided constructive feedback.
  • Managed all intake and discharge paperwork and procedures for residents.
  • Developed and implemented new housekeeping practices to increase productivity and cohesiveness.

Data Entry Clerk

Volcano Express
02.2019 - 11.2020
  • Completed data entry tasks with accuracy and efficiency.
  • Organized, sorted, and checked input data against original documents.
  • Sorted documents and maintained organized filing process.
  • Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.

IT Support

Kagarama secondary school
01.2017 - 01.2018
  • Knowledge of hardware and software, Knowledge of IT and software trends, Communication skills, Excellent organizational skills
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Documented support interactions for future reference.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.

Education

Bachelor of Science in Cybersecurity -

Southern New Hampshire University
Manchester, NH
10.2023

Skills

  • Basic Python
  • Basic SQL
  • Troubleshoot
  • Technical Support
  • Customer Service
  • Windows/Apple OS
  • Data Accuracy
  • Document Processing
  • Data Security
  • Word Processing
  • Data Processing
  • Resourceful

Certification

  • IBM Introduction to Cybersecurity Tools & Cyber Attacks, 04/28/2023
  • IBM Cybersecurity Roles, Processes of Operating Systems Security, 05/27/2023
  • ITIL 4 Foundation from Simply learning

Academic Courses Completed

  • Computer Operating Systems (IT-202), I learned about standard operating systems' different features and components and how industry best practices and organizational requirements impact their operating systems' selection, implementation, and maintenance.
  • Operating System Security (CYB-230), I learned the techniques and strategies used to protect modern operating systems. Employ best practices to provision operating system components and services securely. Troubleshoot insecure settings to reduce the risk of system compromise.
  • Application Security (CYB-240), I Explored the fundamental principles and practices of application security, identified common software vulnerabilities, and developed strategies to reduce their potential impact. Analyze and assess the security posture of multi-tiered web applications.

Professional References

  • Brown Museveni, 573-514-1579
  • Ben Sano, 573-673-5934

Personal Information

Title: Data Entry

Timeline

DSP House Manager

Fidelis Supporting Living
11.2020 - Current

Data Entry Clerk

Volcano Express
02.2019 - 11.2020

IT Support

Kagarama secondary school
01.2017 - 01.2018

Bachelor of Science in Cybersecurity -

Southern New Hampshire University
Felix Mugisha