Summary
Overview
Work History
Education
Skills
Languages
Interests
Extracurricular activities
Timeline
Generic

Felix Ngo

Pearland,TX

Summary

Dynamic and dedicated professional with experience at Jersey Mikes, excelling in customer service and team collaboration. Proven ability to maintain high standards of cleanliness and organization while effectively addressing guest needs. Strong verbal communication and recordkeeping skills enhance operational efficiency and foster positive relationships in fast-paced environments.

Overview

2
2
years of professional experience

Work History

Volunteer

Houston Food Bank
02.2025 - Current
  • Used strong interpersonal communication skills to convey information to others.
  • Maintained clean, neat, and operational facilities to serve program needs.
  • Assisted with special events and programs.
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.
  • Represented organization positively and professionally while providing community with much-needed services.
  • Completed daily domestic tasks in shelters and group homes to assist people in need.
  • Tracked service activities and outcomes against outlined plans and goals.

Crew Member

Jersey Mikes
10.2024 - 03.2025
  • Worked front counter, grill, cashier, and other areas.
  • Collaborated with team members to complete orders.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Assisted other team members to achieve goals.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Worked well with teammates and accepted coaching from management team.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Took orders, prepared meals, and collected payments.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
  • Stocked shelves to organize aisles in assigned department.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Prepared sandwiches for customers.

Restaurant Waiter

Stomps Burger Joint
05.2024 - 07.2024
  • Cultivated warm relationships with regular customers.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Answered customers' questions, recommended items, and recorded order information.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Communicated with kitchen staff to enable accurate food preparation.
  • Processed orders and sent to kitchen employees for preparation.

Lifeguard

Bearfoot
05.2023 - 08.2023
  • Monitored safety of guests in and around swimming pool.
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Observed weather and water conditions and alerted visitors to potential dangers, storms, and rip currents.
  • Attentively monitored swimmers to identify distress.
  • Upheld hygiene standards in pool and surrounding area.
  • Monitored pools and surrounding areas for adherence to safety protocols.

Education

No Degree -

Shadow Creek High School
Pearland, TX
05-2026

Skills

  • Verbal and written communication
  • Recordkeeping
  • Attention to detail
  • Positive attitude
  • Resource coordination
  • Flexible schedule
  • Texas Driver's license
  • Team collaboration
  • Clear communication
  • Friendly and outgoing
  • Organized and efficient
  • Computer skills
  • Conflict resolution

Languages

English
Native or Bilingual
Vietnamese
Full Professional
Spanish
Elementary

Interests

  • Enjoy participating in running, and working out for overall physical and mental well-being
  • I enjoy helping others and giving back to the community
  • I enjoy journaling and reading my bible

Extracurricular activities

  • Player for Pearland Soccer Club
  • JV Player for Shadow Creek High School Soccer
  • Varsity lifter for Shadow Creek High School Powerlifting
  • Member of Houston Food Bank Volunteer

Timeline

Volunteer

Houston Food Bank
02.2025 - Current

Crew Member

Jersey Mikes
10.2024 - 03.2025

Restaurant Waiter

Stomps Burger Joint
05.2024 - 07.2024

Lifeguard

Bearfoot
05.2023 - 08.2023

No Degree -

Shadow Creek High School

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