Felix Ngo
Pearland
Summary
- Customer Service – Jersey Mike’s
- Team Collaboration & Organization
- Strong Verbal Communication & Recordkeeping
- Bilingual: English & Vietnamese
- AP Coursework: Computer Science A, Computer Science Principles, Environmental Science, Psychology, World History: Modern, Pre-Calculus
- AP Exam Credit: Environmental Science (3), Computer Science Principles (4), World History (3)
- AP Scholar Award
- GPA: 3.78 (Weighted), Rank: 208/610
- Varsity Powerlifting
- JV Soccer
- Volunteer – Houston Food Bank
Overview
1
1
year of professional experience
1
1
Certification
Work History
Volunteer
Houston Food Bank
02.2025 - Current
- Used strong interpersonal communication skills to convey information to others.
- Maintained clean, neat, and operational facilities to serve program needs.
- Assisted with special events and programs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Represented organization positively and professionally while providing community with much-needed services.
- Completed daily domestic tasks in shelters and group homes to assist people in need.
- Tracked service activities and outcomes against outlined plans and goals.
Crew Member
Jersey Mikes
10.2024 - Current
- Worked front counter, grill, cashier, and other areas.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Operated cash register to ring up final bill and process various forms of payment.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
- Stocked shelves to organize aisles in assigned department.
- Prepared products following restaurant, health, and safety standards and procedures.
Restaurant Waiter
Stomps Burger Joint
05.2024 - 07.2024
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Processed orders and sent to kitchen employees for preparation.
Education
High School Diploma -
Shadow Creek High School
05-2026
Skills
- Verbal and written communication
- Attention to detail
- Positive attitude
- Resource coordination
- Organized and efficient
- Computer skills
- Conflict resolution
- Teamwork and collaboration
- Problem-solving
- Flexible schedule
- Team collaboration
Certification
- CPR Certified
- ServSafe Certified
Languages
English
Native or Bilingual
Vietnamese
Full Professional
Hobbies and Interests
- Enjoy participating in running, and working out for overall physical and mental well-being.
- I enjoy helping others and giving back to the community.
- I enjoy journaling and reading my bible.
Refrences
References
- Ben Golemo – Franchise Owner, Jersey Mike’s, Phone: (281) 299-4179Relationship: Employer / Supervisor
- Volunteer Coordinator – Houston Food Bank, Phone: (832) 369-9390Email: hfbvolunteer@houstonfoodbank.orgRelationship: Volunteer Supervisor
Timeline
Volunteer
Houston Food Bank
02.2025 - Current
Crew Member
Jersey Mikes
10.2024 - Current
Restaurant Waiter
Stomps Burger Joint
05.2024 - 07.2024
High School Diploma -
Shadow Creek High School