Summary
Overview
Work History
Education
Skills
Certification
Languages
Hobbies and Interests
Refrences
Timeline
Generic

Felix Ngo

Pearland

Summary

  • Customer Service – Jersey Mike’s
  • Team Collaboration & Organization
  • Strong Verbal Communication & Recordkeeping
  • Bilingual: English & Vietnamese
  • AP Coursework: Computer Science A, Computer Science Principles, Environmental Science, Psychology, World History: Modern, Pre-Calculus
  • AP Exam Credit: Environmental Science (3), Computer Science Principles (4), World History (3)
  • AP Scholar Award
  • GPA: 3.78 (Weighted), Rank: 208/610
  • Varsity Powerlifting
  • JV Soccer
  • Volunteer – Houston Food Bank

Overview

1
1
year of professional experience
1
1
Certification

Work History

Volunteer

Houston Food Bank
02.2025 - Current
  • Used strong interpersonal communication skills to convey information to others.
  • Maintained clean, neat, and operational facilities to serve program needs.
  • Assisted with special events and programs.
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.
  • Represented organization positively and professionally while providing community with much-needed services.
  • Completed daily domestic tasks in shelters and group homes to assist people in need.
  • Tracked service activities and outcomes against outlined plans and goals.

Crew Member

Jersey Mikes
10.2024 - Current
  • Worked front counter, grill, cashier, and other areas.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Worked well with teammates and accepted coaching from management team.
  • Took orders, prepared meals, and collected payments.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
  • Stocked shelves to organize aisles in assigned department.
  • Prepared products following restaurant, health, and safety standards and procedures.

Restaurant Waiter

Stomps Burger Joint
05.2024 - 07.2024
  • Cultivated warm relationships with regular customers.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Processed orders and sent to kitchen employees for preparation.

Education

High School Diploma -

Shadow Creek High School
05-2026

Skills

  • Verbal and written communication
  • Attention to detail
  • Positive attitude
  • Resource coordination
  • Organized and efficient
  • Computer skills
  • Conflict resolution
  • Teamwork and collaboration
  • Problem-solving
  • Flexible schedule
  • Team collaboration

Certification

  • CPR Certified
  • ServSafe Certified

Languages

English
Native or Bilingual
Vietnamese
Full Professional

Hobbies and Interests

  • Enjoy participating in running, and working out for overall physical and mental well-being.
  • I enjoy helping others and giving back to the community.
  • I enjoy journaling and reading my bible.

Refrences

References

  • Ben Golemo – Franchise Owner, Jersey Mike’s, Phone: (281) 299-4179Relationship: Employer / Supervisor
  • Volunteer Coordinator – Houston Food Bank, Phone: (832) 369-9390Email: hfbvolunteer@houstonfoodbank.orgRelationship: Volunteer Supervisor

Timeline

Volunteer

Houston Food Bank
02.2025 - Current

Crew Member

Jersey Mikes
10.2024 - Current

Restaurant Waiter

Stomps Burger Joint
05.2024 - 07.2024

High School Diploma -

Shadow Creek High School

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