Felix Ortega
Hallandale
Summary
Professional hospitality expert with proven skills in mixing and serving beverages, managing bar inventory, and ensuring customer satisfaction. Strong focus on team collaboration, adaptability, and achieving high-quality results. Skilled in providing exceptional service, handling high-pressure situations, and maintaining clean and organized workspace. Known for reliability, flexibility, and creating positive experiences for patrons.
Overview
8
8
years of professional experience
Work History
Bartender
Sole Miami
03.2024 - Current
- Mixed unique and interesting cocktails for customers, including bar specials.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
2nd Assistant Front End Manager
Madrid Tapas Y Vinos
08.2022 - 03.2024
- Improved customer satisfaction by addressing and resolving concerns promptly and professionally.
- Maintained a safe shopping environment by enforcing security protocols and addressing potential hazards promptly.
- Collaborated with management to develop strategies for improving overall store performance, including targeted marketing efforts.
- Increased customer loyalty through excellent communication skills, attentive service during transactions, and quick problem resolution when necessary.
- Managed inventory to minimize stockouts and overages while maintaining accurate records of product levels.
- Boosted sales through strategic merchandising, promotional displays, and upselling techniques.
- Developed strong relationships with vendors to ensure timely delivery of products while negotiating favorable pricing terms for the business.
- Assisted in hiring decisions by conducting interviews, evaluating applicants'' qualifications, and providing recommendations to management.
Server
Madrid Tapas Y Vinos
10.2021 - 03.2024
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Served food and beverages promptly with focused attention to customer needs.
Bartender
Bacelo Tenerife
01.2018 - 09.2020
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Upheld strict regulations for safe alcohol service and food safety.
- Mixed unique and interesting cocktails for customers, including bar specials.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
Bartender
Ole Tenerife
06.2017 - 11.2019
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Education
High School Diploma -
Leonel Barrios Castillo
Cuba06-2013
Skills
- Strong multitasking
- Bartending techniques
- Inventory management
- Liquor, beer, and wine knowledge
- Highly reliable
- Team player attitude
- Cleanliness and hygiene
- Alcohol awareness
- Bar inventory management
- Team collaboration
- Sales techniques
- Professional appearance
- Team training and development
- Dining room management
- Outstanding customer service
- Adaptability to feedback
- Handling difficult customers
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Bartender
Sole Miami
03.2024 - Current
2nd Assistant Front End Manager
Madrid Tapas Y Vinos
08.2022 - 03.2024
Server
Madrid Tapas Y Vinos
10.2021 - 03.2024
Bartender
Bacelo Tenerife
01.2018 - 09.2020
Bartender
Ole Tenerife
06.2017 - 11.2019
High School Diploma -
Leonel Barrios Castillo
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