Summary
Overview
Work History
Education
Skills
Timeline
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FELIX ORTIZ

Riverview,FL

Summary

Experienced leader with 15+ years of leadership experience across diverse industries, including International Operation, LTL/Logistic, Operations Management, and Project Management. Known for proactive problem-solving, strong communication, organizational skills, and a track record of driving operational improvements effectively. Skilled in team leadership, negotiation, and strategic planning with a focus on operational efficiency and quality. Results-driven leader with positive attitude and passion for providing high-quality advice and guidance to clients. Proven ability to identify customer needs, resolve conflicts and build strong relationships. Possesses excellent problem-solving, communication and interpersonal skills.

Overview

10
10
years of professional experience

Work History

Advisor- Field Operation

FedEx Freight
06.2019 - Current
  • Develop and implement strategies for continuous improvement utilizing quality practices and QDM methodology
  • Produced detailed reports outlining key issues and proposed solutions.
  • Developed long-lasting relationships with clients to ensure consistent retention and loyalty.
  • Collaborate with Talent Acquisition, HR and/or Security Specialist to support when necessary
  • Develop and implement corrective action plans and solutions to improve processes and compliance
  • Serve as the point of contact for district leadership regarding operational policy, procedures, and processes
  • Built and maintained relationships with clients to provide ongoing support.
  • Facilitated communication and collaboration between departments to help business function smoothly.
  • Planned, developed, and implemented strategies to convey information with key decision makers.
  • Maintained up-to-date knowledge on industry trends and regulations, ensuring accurate advice was provided to clients at all times.
  • Assisted in the development of training materials for new advisors, improving overall team performance.

Service Assurance

FedEx Freight
11.2017 - 06.2019
  • Oversee tracking of distressed shipments, time critical shipments and shipments that require special handling
  • Delivered comprehensive reports on service assurance metrics, enabling management to make data-driven decisions regarding operational improvements.
  • Identified potential areas of improvement within the service assurance process, contributing to cost-saving measures and increased efficiency.
  • Evaluated program effectiveness using data-driven measures, leading to continuous improvements in service delivery.
  • Ensure that all loads were loaded safely, accurately and on time to make service
  • Support Sales Reps with customer visit to improve customer's experience
  • Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions, and common goals.

Manager International Offshore

FedEx Freight
07.2014 - 11.2017
  • Support customers in knowledge of documentation, harmonize tariff, customs regulations, and other relevant government requirements/regulations.
  • Monitor and analyze all opportunities to cut costs and improve efficiencies
  • Comply with all applicable laws/regulations, as well as company policies/procedures
  • Develop operational plans for inbound, outbound, and intra-island
  • Communicate with Gateways to ensure customer's and company's needs are met
  • Evaluated report data to proactively adjust and enhance operational cost
  • Performed annual reviews assessing each employee's performance and developed improvement plans
  • Provide clear and frequent communication to all employees on service center productivity and company policies and procedures.
  • Accomplished multiple tasks within established timeframes.
  • Managed and motivated employees to be productive and engaged in work.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.

Education

Bachelor of Arts - Psychology

Inter American University of Puerto Rico Metropolitan Campus
San Juan, PR

Associate of General Studies - Counseling Psychology

Keiser University
Fort Lauderdale, FL
06.2017

Skills

  • SAFe Certification
  • QDM Expert
  • Documentation
  • Standards and Compliance
  • Relationship Building
  • Bilingual- English & Spanish
  • Strategic Planning
  • Training and mentoring
  • Presentations and public speaking
  • Client Engagement
  • Stakeholder Management
  • Critical Thinking
  • Attention to Detail
  • Relationship Development
  • Diverse groups presentations

Timeline

Advisor- Field Operation

FedEx Freight
06.2019 - Current

Service Assurance

FedEx Freight
11.2017 - 06.2019

Manager International Offshore

FedEx Freight
07.2014 - 11.2017

Bachelor of Arts - Psychology

Inter American University of Puerto Rico Metropolitan Campus

Associate of General Studies - Counseling Psychology

Keiser University
FELIX ORTIZ